Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.The tech consultant Harsha was very helpful, he took his time to help me get the settings fixed for my Rotimatic next, it took time but I am glad that now I can enjoy my new Rotimatic next. The consultant Harsha was very helpful in explaining the process of how to fix the issue of uncooked roti. Thanks for your support.
Varshini was really helpful in troubleshooting the problem. She was helpful, patient, knowledgeable and most importantly was able to resolve my problem. It did take some time to get through to customer service chatbot to help me book time for resolution.
Harsha m was very supportive. First time after four months of constantly trying to contact you. This is the first time someone from Rotimatic has helped us. He was very efficient and polite and calm . Excellent customer service
I experienced an issue with my Rotimatic Next machine and was very sure that it was a hardware related problem. But the Rotimatic support team resolved my concern with an over-the-air firmware update. I'm highly grateful to them. I took away 1 star from my review, since the support team took longer than expected time for providing resolution.
I had a very frustrating experience with delayed delivery and an unresponsive support team—so much so that I was seriously considering cancelling my order. However, everything changed after I connected with Nicole from the customer support team. Nicole was extremely understanding, patient, and proactive. She listened to my concerns and took full ownership of the situation. She ensured that my order was expedited right away—the machine was dispatched the very next day, and I received it within just 3 days. Her professionalism and commitment to resolving my issue truly stood out. Nicole turned a very negative experience into a positive one, and I genuinely appreciate her support. She is a great asset to the Rotimatic team.
Good support rep. However the product itself is not something that is promised over the internet
Harsha was knowledgeable and quick enough to fix my rotimaker. He even shared the steps to resolve such issues in future with me so that I’m not stuck without my rotis. Thank you so very much for the best customer service experience Harsha. I give him 5 stars for his patience and machine knowledge.
Originally I was really unhappy with the machine because it has no settings and has constant issues. After finding more information about the machine I learned that it is very dependent on what kind of flour is used. Also, the software for the machine is horrible (1/10). There is no settings for anything; modify amount of water, amount of oil, amount of flour, how long to mix for, the pressure when squishing the roti, and cooking the roti. All of this is left to the useless ai that keeps making the same mistake again and again. If you have made the same mistake as me and got the machine, do the following. Get a full bag of your favorite flour and oil. Then keep asking it to make 2 roti, Each time it fails, remove any dough and tell it a what it did wrong (a few times) then ask it to make it again. Keep repeating until it can make the roti. It may take a long time and your bag of flour may finish just doing this but at least for me it did work after that. I am confident with a custom frimware the rotimatic would be a lot better. I also don't feel comfortable why the machine is connected to the internet, and their customer support can remote in to change these settings but I cannot access the same settings. Update: I actually had no idea that rotimatic also sells their own flour. I am 100% confident they made the machine this way so you have to buy their flour. I think they are wanting to become the new printer company that sells you overpriced flour.
Update: 24 March It has been radio silence for the last 2 weeks and just can't get hold of the customer support by phone or chat or mails. --------------- It has been 12 weeks since my order and still waiting for the product. The planned delivery date was March 7 and a day before it, I get a mail that it'll be delayed by 3-4 weeks. I don't mind the 10 week wait time as that is what I signed up for. But, the last day nonchalant mail that 'btw, it'll be delayed' is unprofessional. Still waiting..
Rotis are nice and soft. I like the quality of rotis. My only issue is rotis dont get fully cooked even after I set to maximum roast level. If the dough gets stuck it goes back from start which takes 6 minutes to warm up and if I increase the number if rotis later it does not recognize that. Overall the customer service is not that great as it used to be before.
Hello Shubhada, we are extremely sorry for the experience you have so far. We have duly noted your feedback. Please be assured that we are internally taking a few preventive measures to avoid such instances again in the future so that our customers have better experience with us.
I’ve been using the Rotimatic for a while now, and my experience has been mostly positive. Initially, it did give me a bit of a hard time during the first 5–6 runs. The dough kept getting stuck, and I was worried that the machine might not work as expected. However, after those first few runs, it seemed to settle in and started working amazingly well. Now it consistently makes fresh rotis, which is something I absolutely love. Having hot, freshly made rotis without the manual effort is a huge convenience, especially on busy days. The only improvement I’d hope for is that the rotis could be a bit thinner. Also, while they taste great when fresh, I wish they would stay soft and not become chewy once they get cold. Otherwise, I love this product and would definitely recommend it to anyone who is working full time and still wants the comfort of fresh rotis at home.
Hello, thanks a lot for your review and ratings. We have noted your feedback regarding the thickness and freshness of the rotis. We have duly shared them with the relevant teams for further improvements so that you have a better experience with us next time.
Rica was very thorough and resolved all my questions! Excellent support, thx! Update: it’s a series of unending issues and finding the team (real humans) is so difficult. I was happy with the support provided by Rica but the issues remain open and unattended ☹️
Hello Mrunal, thanks a lot for your positive feedback and rating. Happy to assist you.
Impossible customer service. Machine never connected to internet for US customer. After dozens of hours of troubleshooting mechanical issues myself— it makes regular rotis with about 80% success but that’s it. Great idea in theory but poor execution for the price.
Hello Scott, we are saddened to hear that. You can reach out to us anytime on [email protected] with your concerns along with your registered mail ID and order ID. We will ensure it is promptly addressed.
Always a great team to ensure concerns are resolved readily. Lovely product backed by a superb team.
Thanks a lot for your review and ratings, Khusbhoo.
Excellent support by the team.
Thanks a lot for your ratings and review, Suchit!
It doesn't justify $1500 , no way. I had multiple issues, pretty much every day , spending hours of chat with customer support ( which is slow ) . I paid around $2000+ They need to improve a lot , I am wondering why there is no other competitor once there is, they are gone .
Hello, we are truly sorry to hear about your experience and the frustration you have faced. We would like to review your case in detail and assist you properly. Please share your concerns along with your order details at [email protected] so our team can look into this thoroughly and work toward a resolution.
I used Rotimatic 03 years and after that I ordered this Rotimatic Next. This one is the best and team improved Rotimatic Next compared to earlier version. Our family is very happy with this product and Thanks for making service class life easy.
Thanks a lot for your review and ratings, Rahul! We truly appreciate you for taking time to share this with us.
Our rotimatic next experience had a very bumpy start; shipping was delayed, dough balls were poorly formed, and customer service was hard to reach. However once we got to customer service, the shipping was expedited, they were able to remotely fix / tune the rotimatic. Now, we can dependent on the rotimatic for our daily routine (instead of last minute surprises). Looking forward for the updated recepies to be available.
Hey Neelesh, thank you for sharing your positive experience.
The representative stayed online throughout while I was trying his recommendations . The rep was very patient and thoroughly looked at the different issues. My Rotimatic made roti after a month now, very happy .
Hey Sonia, thank you for sharing your positive experience.
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