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Electronics & Technology

Rotimatic

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544 reviews

3.1544 reviews
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About Rotimatic

Data updated
Website
www.rotimatic.com
Category
Electronics & Technology
Location
Singapore
Status
Unclaimed
Last 12 months
320 reviews
Replies to negative
6% (14/228)
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[email protected]www.rotimatic.com

About this business

Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.

Written by the business, not verified by us.

Is Rotimatic legit?

Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.

Auto-generated from all reviews of this business. For reference only.

What people say

A
Archesh PatelUnited States · 1 review · Experienced 2026-02-09 ·

Daniel was amazing!

Daniel did an amazing job in making sure that ALL our problems were addressed. He patiently troubleshooted all minute details until we got perfect ROTI out of the Rotimatic maching. I was really happy after our tech session.

Reply from Rotimatic2026-02-10

Hey Archesh, thank you for sharing your positive experience.

Gaurav MishraNetherlands · 4 reviews · Experienced 2026-02-08 ·

Customer service is poor

Customer service is poor. They keep delaying the delivery without any proper explanation, and it’s impossible to have a meaningful conversation with them. Peace of mind is definitely lost. Based on this experience, I’m not confident about the company’s after-sales service. I strongly recommend considering this before purchasing this product. Order number 76034

Reply from Rotimatic2026-02-09

Hello Gaurav, we are truly sorry about the inconvenience caused. We never intended to delay your delivery. Please reach out to us at [email protected] with your order ID so that we can help you with this further.

Ashwini Natu-SowaniUnited States · 1 review · Experienced 2026-01-14 ·

Definite convenience - but not fully automated

It's really convenient, don't get me wrong. However, I think it could do with a lot of improvements. The size of the rotis can't be changed - that is still acceptable, however if it's a machine and automated to some extent then I don't know why we still need to babysit certain steps. 1. The flour, water and oil attachments are so small that you have to constantly re-fill them. This doesn't help when you have it set to making anything over 10 rotis. 2. The machine needs to be placed on top of a board or a layer - cannot sit right on the counter top- because the rotis dispense at the lowest level - and when there's multiple rotis coming out when ready - they often queue up and then result in some rotis not forming properly because the dough ball also lands in the same spot as the previous roti was dispensed. If it's so expensive -then I wouldn't expect such entry level issues.

Reply from Rotimatic2026-02-09

Hello Ashwini, we regret the inconvenience you’ve experienced and want to help. Please write to [email protected] along with your registered mail ID and order ID so that we can right away check this with our technical team for further assistance.

Saad AbbasiCanada · 2 reviews · Experienced 2026-02-05 ·

Follow up on Rotimatic:

Follow up on Rotimatic: After my previous review here Rotimatic responded with in hours and also deemed the machine defective and suggested a replacement. But that was the extent of the communication. Actually getting a replacement has not happened. I followed up multiple times by replying to their email but there has been no response, just crickets from their end. Not really a great experience. We’re stuck with a very expensive faulty machine that doesn’t work.

Reply from Rotimatic2026-02-09

Hello Saad, we apologize for the hassle caused. Kindly connect with us at [email protected] with your registered mail ID and Order ID so that we can right away check the status of your concern and take necessary steps to get your replacement processed ASAP.

S
Shivesh RanjanTürkiye · 4 reviews · Experienced 2026-02-05 ·

good device, bad delivery experience.

update: I received the device and its very good. thank you. wish the delivery experience and communication was better. ----- No delivery even after 10 weeks. And they tell me they haven't even allocated the device, let alone ship it. --- i have communicated with you guys since week 8 and i was told its on track and that i should stop mailing and asking and i will get the device by 5th feb (10 weeks). Even on 3rd feb when i asked why i havent received any shipping information you guys said its on track to be delivered by 5th feb. Then after 10 weeks you guys apologise and say you will put me on priority for allottment. why wasnt i put on priority list earlier. And now its 11 weeks and there is still no shipment information. which means god know when you will ship and when it will arrive. You guys are lying and misleading and your customer care only stalls with no clear information. if you cannot promise your delivery, you should shut down your company rather than harass the paying customers and lying through your teeth.

Reply from Rotimatic2026-02-09

Hello Shivesh, we never intended to delay your order. Sorry about it. Please reach out to us at [email protected] with your registered email that is linked to your purchase and order ID so that we can immediately check, fast forward the allocation and shipping process.

H
Hrishikesh ChatterjeeDenmark · 2 reviews · Experienced 2026-01-31 ·

I have had the Rotimatic NEXT for a few…

I have had the Rotimatic NEXT for a few months. The machine is working and was replaced in the original form as it had issue but the customer service is top notch. They supported me during initial stage and also in between when had minor issue with an alarm. They are with you always. Full marks to the customer service

Reply from Rotimatic2026-02-01

Hey Hrishikesh, thank you for sharing your positive experience.

D SiddiquiUnited States · 2 reviews · Experienced 2026-01-28 ·

Good technical support and even though…

Good technical support and even though there are delays in shipping replacement parts, but they have come through

Reply from Rotimatic2026-01-30

Hey Siddiqui, thank you for your ratings and review. We are constantly working on improving our services so that to our valuable customers like you have a better experience with us next time.

Tamara BarnesUnited States · 2 reviews · Experienced 2026-01-13 ·

It took a month and half to get…

It took a month and half to get resolution but I finally got it. This is my 3rd machine but the new version is by far the better one. Perhaps, there should be more availability with tech support on several time zones. The best I could see was one week out from a time of contact. If you miss, then certainly you'd wait for a few more weeks. Nevertheless, the support was awesome and I was able to get the errors resolved. Great work guys. Keep innovating Roti"ma"tic.

Reply from Rotimatic2026-01-14

Thank you for your patience and honest feedback! We’re glad Rotimatic Next has been a better experience for you. Your suggestion on improving tech support availability is well noted, and we’re working on it. Appreciate your support and encouragement, this means a lot to us!

P
Prajakta OakGermany · 3 reviews · Experienced 2026-01-12 ·

Prompt responses efficient service

Had issues in starting Rotimatic plus. Jose and Jhon were prompt in responding and solving the problem. It was a smooth conversation.

Reply from Rotimatic2026-01-14

Hello Prajakta, thanks for your ratings and review. We are pleased to know that your issue was promptly addressed.

N
Neha SethIndia · 2 reviews · Experienced 2026-01-07 ·

Very quick service -less than 1hr turnaround time

When I was stuck with something not working or a question I just email support and it feels they work 24hrs in a day because no matter whenever I replied, they answered back within 1hr and assigned respective people to solve my problem.

Reply from Rotimatic2026-01-08

This made our made, Neha! Thank you for taking your time to share your experience with us. You can reach out to us anytime for any assistance, we are here always to assist you.

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