Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.Though it took sometime to resolve the issue, but the tech support was great and they kept the communication flowing and resolved the issue
Hey Biplab, thanks for your review and ratings. Happy to assist you.
I am using Rotimatic since last 5 years and having no issue with original machine. I recently purchased Rotimatic Next and am feeling the false claims with poor engineering and service. - Poor Roti Quality: Despite multiple adjustments made during detailed, multi-hour sessions with customer support, the rotis are not being baked properly. The quality is significantly lower compared to my previous Rotimatic machine. - Excessive Oil Consumption: Even on the minimal oil settings, the machine is consuming too much oil, which is a health concern if someone do not want to consume oiled rotis. - Engineering Performance: The machine's noise level and overall performance are below expectations and do not align with the "low noise" and "better performance" claims on website when compared to my old model. - Excessive Resetting and Warmup Time: Aata is frequently getting stuck, causing the machine to enter a reset and warm-up cycle that requires waiting over three minutes after each cleaning. This repeated delay is unacceptable when preparing a meal. - Subpar Customer Support: My experience with customer support has been extremely poor. I was ignored multiple times during chat support, and on one occasion, a technician stopped responding mid-debug session. Additionally, scheduled debugging session was missed entirely by Rotimatic team, and I was lost mid-chat during another session. I had 4 chat sessions and spent multiple hours debugging this awesome engineered machine. We have Rotimatic since last 5 years, and had given very positive reviews to our friends.
Hello Arvind, we’re really sorry for the inconvenience and disappointment this situation has caused. To better understand the current status of your concern and take the necessary next steps at the earliest, please reach out to us on [email protected].
Hi Marc, Happy New Year! I wanted to reach out and send you my warmest wishes for the year ahead 2026. You truly made my New Year with your help today. Thank you so much for staying on the call so patiently and helping me resolve both the Wi-Fi and the roti maker issues. I really appreciate you taking the time to explain everything and guiding me through the fix step-by-step. It’s such a relief to have everything working perfectly now. Thanks again for the incredible support! Best regards, Nikita Jos
Thank you so much for taking the time to share such kind words, Nikita. We’re truly delighted to know that our support could make your New Year a little brighter and help get everything back on track for you. Your appreciation means a lot to our team and motivates us to continue delivering the best possible experience.
Utterly disappointing experience and not worth the £1,700 price tag of the Rotimatic Next after multiple discount codes. Bought it last month and In my experience, the machine produces acceptable rotis only around 50–60% of the time. The remaining 40–50% of attempts fail due to repeated warming cycles or improper dough formation. When the dough has to be removed manually, the machine resets the entire process, resulting in a complete restart. This leads to frequent delays, wasted ingredients, and 20–30 minutes lost in repeated loops without a usable outcome. Given the premium cost, I expected a far more reliable and seamless performance.
Hello Rawaha, we are sorry about that. Please send us your concern at [email protected] so that we can take a closer look on this and try to help you with it.
Overall experience is good. Customer service is excellent and response to inquire within 2 to 3 hours. Initially i have some issues with Rotimatic but technical team resolved all issues remotely.
Hello Sukhdeeppal, thank you for your ratings and reviews!
The product itself is good but after sales support and quality of spares appalling! Customer care agents are multitasking with my last "chat" taking almost 5 hrs of sporadic exchanges and then the agent just disappearing The spares quality MISERABLE ( dough cup) . the last one didnt even last 3 months . Normally I dont write reviews but inspite of my best efforts to talk to the Rotimatic team - no avail. So extremely frustrated! Note: the machine itself is fine, serves purpose
Hello Saurabh, we are saddened to know that. If you could reach out to us on [email protected], we will be happy to assist you with a resolution at the earliest.
Rica was able to resolve the issue in no time and went beyond to help the roti size quality issue
This truly means a lot! We're so glad Rica could help you resolve the issue and even fine-tune your roti size. We'll definitely share your appreciation with her. Thank you for taking the time to write this!
I would like to sincerely appreciate the Rotimatic support team, especially Michael, who joined the call and patiently addressed all our concerns. He took the time to answer every question related to the machine in detail. Rotimatic has been extremely useful, and I am very happy with my purchase. I truly enjoy having fresh rotis every day without any extra effort.
We’re so happy to hear your issue was resolved and that Michael provided such excellent support! Thank you for highlighting his efforts, we’ll definitely pass along your appreciation. We are truly pleased to hear your experience with Rotimatic!
After many escalations and waiting long for a month, finally I have received the video support to calibrate my machine. The support executive adjusted the settings during the call and now I am getting very good roasted roti just like the handmade ones.
Great to know you’re making rotis successfully again! Always here to help if you need anything further.
It seemed like one of those mechanical issue which needed an expert hand to fix or may be god forbid the device broke down altogether. But after talking to support and following their step by step instruction and bit of remote management of th device. The mechanical issue was fully resolved and the device got back to normal.
Sounds great! Glad your issue is resolved completely, and your machine is back to normal, Anilesh. Happy to assist you.
I am highly satisfied with the customer service provided. Initially, I encountered some issues with my Rotimatic, and the support team effectively assisted me in resolving them.
Hey Sumyya, thank you so much for your words. We truly appreciate it.
Quick response on website chat customer service. Thank you for resolving my concerns quickly.
Thank you for your impeccable appreciation, Steney!
Problem solving skills support is amazing
Hey Vaishali, thank you for your impeccable appreciation!
Mario was great helping me resolve my sensing issue.
Hey Aakash, thank you for your ratings and review. Happy to assist you!
Khryss was great at resolving the issue. My only concern is there is considerable wait time between each roti. It should be able to make the dough fast and all rotis cooked fast together.
Hey MD, thank you for your appreciation for Khyrss. We have duly noted your feedbacks and have shared with the respective team for further improvements. Thank you for taking your time to share it with us.
Makes Hot and well cooked Rotis away from home. Helps save time and efforts to make a quick meal!
That’s the Rotimatic magic! Delighted it’s helping you save time and enjoy effortless meals.
Had an issue with a firmware update, which caused the dough ball to not drop. The rotimatic team was very prompt in gathering the necessary data to understand and resolve the issue within a week. Appreciate their dedication to resolve the issue and make the product better in no time.
So good to hear everything’s fixed now, Rahul! If you need support again, we’re just a message away.
The chat experience is not great. Many times it takes hours to get response back. Another issue is that support staff appointments weren’t available until one week in the future which left me without rotis for one week. But once we got on the Google meeting as scheduled, support staff was very responsive, knowledgeable and cooperative.
Hello Pratik, thank you for your ratings. We have duly noted your feedback on the appointments and chat experience. We will work on it to ensure you have a better experience with us next time.
Harold is a knowledgeable person. He was able to help resolve the issue very well.
Thank you so much for sharing this wonderful review, Amar! We’ll be sure to pass your kind words to Harold, it’ll absolutely make his day!
The customer support agent Khryss was very efficient and prompt at resolving the issue in the machine. The whole process went very smoothly and quickly.
We're delighted to hear about your positive experience, Ashwini! Thank you for mentioning Khryss. We really appreciate your kind words.
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