Very efficient support
Very good support, on point got It up and running in 10 mins
About Rotimatic
Data updated- Website
- www.rotimatic.com
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 320 reviews
- Replies to negative
- 6% (14/228)
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About this business
Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Written by the business, not verified by us.Is Rotimatic legit?
Rotimatic (www.rotimatic.com) has a 3.1 out of 5 rating on OK.one, based on 544 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 6% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
Auto-generated from all reviews of this business. For reference only.What people say
I had an issue with my rotimatic and…
I had an issue with my rotimatic and contacted the customer service. William was able to help me with the issue and remotely resolved it.
My service support experience
In the past my experience with service was not that great but this time luckily I got connected with Joms and he is excellent and helpful to ensure customer is satisfied
great support for troubleshooting.
Cliffon provided exceptional support in…
Cliffon provided exceptional support in resolving our Rotimatic issue. He dedicated nearly an hour on a call with us, carefully diagnosing the problem and offering his best service throughout. We truly appreciate his commitment and are very satisfied with the assistance received.
Rotimatic help as stance
Mario was perfect and resolved my issue very quickly
Great product support!
I highly recommend Rotimatic! The rotis come out perfectly every time. When I encountered an unexpected issue with the machine, the Rotimatic support team handled it efficiently and made the entire replacement process smooth and hassle-free.
Best Customer Service Experience
Daryl was really helpful with helping us resolve a troubleshooting error with our machine. He was patient, polite and attentive. Thank you for your assistance Daryl!
Wonderful experience with team
Game-Changer for our Busy Kitchen
We have been Rotimatic customers since 2017 and were thrilled to move on to Next version. The next version is quieter than the previous one and cleaning is much easier. Our family consumes many rotis daily, so the return on investment has been good. Above all, this machine has helped me most is to pack fresh morning lunches for my kids. It also has been a life saver when we have had small parties at home and have been able to serve hot rotis off the machine. Though the machine does not fully match the “feel” of hand-rolled rotis, as a family we are OK as long as it delivers us fresh rotis and we have complete control over the ingredients that go in OVER storebought rotis. The machine has been convenient to us and has provided us with fresh rotis throughout these years. Do give it a try, may work for your family as it did for ours.
Saves time…on top of it
Saves time…on top of it. Rotis are soft, cooked well and a perfect round shape.
Excellent customer service in debugging…
Excellent customer service in debugging an issue on my new Rotimatic next.
Wonderful addition to our kitchen
We have been using the Rotimatic and have always enjoyed using it, period. I have been using the new rotimatic for the past couple of months. The new model has a much smaller footprint, looks nicer , not noisy and tends to change the consistency of the rotiss based on our feedback. I think this is definitely an advancement of the older model and will love the fact that we chose to get this as soon as it was launched.
It is a lot quieter then the older…
It is a lot quieter then the older Rotimatic and the rotis are a lot softer
Rotimatic Next is the Best
The Rotimatic Next has been one of the best kitchen upgrades I’ve ever invested in. It makes preparing fresh rotis incredibly easy and effortless, and the cleanup is just as simple. Their customer service is also excellent, responsive and approachable whenever needed. I’d highly recommend it to anyone who enjoys rotis but finds it difficult to make them daily
We have been using Rotimatic for almost…8 years
We have been using Rotimatic for almost 8 years now, but this new advanced Rotimatic is a game-changer. The quality of rotis is great. much, much better than the earlier version. They are significantly softer and retain their softness for longer. The convenience of setting up the machine and cleaning the parts is also of great help, with fewer moving parts, so fewer errors. Overall, a complete blessing. Thank you, Rotimatic team.
I love it
I love it, it is saving on an average 40 to 120 minutes a week. we as a family so happy with the investment and wish I could have bought earlier.
Rotimatic support is the best
Rotimatic support is the best. They are easy to reach through chat and email. The support team is very responsive and diligent in follow-up. My support questions for Rotimatic Next were promptly answered and the issue was resolved.
Prompt and accurate help
Prompt and accurate help. Product is GREAT - made the best rotis I have ever had in my life, and with unbelievable ease
Helping with getting the roasting quality right
The agent persevered with my issues of the rotis not cooking fully. He continued being patient and walking me through the process.
Reply from Rotimatic2025-11-21
Hey Kusum, thank you for your ratings and feedback. Happy to assist you!
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