For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
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Is Rugs USA legit?
Rugs USA (www.rugsusa.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the items look great upon delivery and appreciate the attractive overall appearance of their new home purchases. Many people feel that the rugs are generally of good quality and fit nicely into their living spaces.
Some reviewers were not happy with the customer service and experienced frustrating return fees. Buyers pointed out that getting a response or proper support when dealing with issues took a very long time during the process. People also noted that defective products and unexpected sizing differences caused several additional inconveniences.
Auto-generated from all reviews of this business. For reference only.
Hi Lori,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping and checkout experience.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I am a satisfied returning customer and I have purchase several wool area rugs from you.
Reply from Rugs USA2024-06-12
Hi Liz,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Always great deals on RugsUSA! I love using this site to save my clients money on their design projects!
Reply from Rugs USA2024-06-13
Hi Mumford Designs,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for being a repeat customer!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Cy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry the reviews aren't showing on the website. You may try clearing your cookies or using a different browser to have the easiest time using our website.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I don’t like they charge the shipping fee of $21. It’s better to buy Amazon in this aspect. SHIPPING FEE of $21 is insane.
Reply from Rugs USA2024-06-10
Hi Mai,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you didn't like your order and needed to return it. We don't charge a restocking fee for returns, just a return shipping fee, which is calculated based on the size of the rug.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Chanel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had an easy time shopping and ordering and that you loved our selection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Randall,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience and found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Val,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I had a hard time with the online ordering. Your website isn't very good.
Reply from Rugs USA2024-06-06
Hi Heidi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to hear your shopping experience wasn't great. If you would be willing to share more specific feedback about what made the shopping experience more difficult, we would like to hear it so we can make our website more accessible to everyone!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I placed an order for a rug and rug pad. When my credit card information was accepted, the order went through without my first being able to review the order for accuracy. (Two customer service agents confirmed that this was true.) I called and emailed RugsUSA several times, but the address couldn't be corrected, and there was no guarantee the products would be returned to them. I can only receive a refund, though, after they receive the rug and pad, which had been shipped separately, back at their warehouse (wherever in the world that is).
Reply from Rugs USA2024-06-04
Hi BCM,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! I will email you privately to discuss your concerns.
Best,
Rugs USA Customer Support
I ordered rugs and pads. I received the small rug and pad. There was a photo of the delivery of the small rug.
The other 4x6 rugs and pads did not arrive. Although Flash delivery said they were delivered. No photo and no rugs.
I discussed with the company. No help. They said the rugs were delivered, but I had no rugs AND NO DELIVERY PHOTO. They basically called me a liar.
I finally went to resolution via PayPal. It was evident from the get go that PayPal planned to deny my claim which was refund the cost of the larger rugs and pads. PayPal kept saying I was not sending the information I requested. I sent electronically to them EVERY EMAIL regarding the order from start to finish.
No refund. PayPal, as I predicted went with Rugs USA. I will NEVER use RUGS USA again. The RUGS people were rude and did not follow up with the Ontrac-Laser Ship delivery company THEY CHOSE regarding my rugs...no photo of the delivery, yet I did get a delivery photo of the small rug which WAS delivered by FedEx.
I got bamboozled. Someone has my rugs. Be very careful if ordering from RUGS USA!
Ordered April 8, 2024, said received April 10, PayPal resolution began April 22
Reply from Rugs USA2024-06-05
Hi Pamela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about your experience! I will contact you privately to follow up on your concerns.
Thank you,
Beth from Rugs USA Customer Service
Easy use of website. Nice selection. Unbeatable prices.
Reply from Rugs USA2024-06-06
Hi PatH,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It was easy to order and the price was fair. Now I will see how the rug looks and feels upon arrival and be eager to write another review of my experience
Reply from Rugs USA2024-06-06
Hi Katie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience! We hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Why am I paying VA sales tax? That's not the state I live in.
Reply from Rugs USA2024-06-04
Hi Stacey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so sorry for any confusion! It looks like there is a bug in our system that caused the incorrect tax to show on your order confirmation. We are looking into the bug so that we can fix it as soon as possible. Thank you for letting us know about this issue!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Linked account online and shopping cart did not display
Reply from Rugs USA2024-06-04
Hi Jen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that the shopping cart didn't show correctly when you were shopping!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Nicole,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything was extremely well priced (my purchase was on sale) and the website was super easy to navigate. I'm excited to see the rug when it gets delivered.
Reply from Rugs USA2024-06-03
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you had a good shopping experience and we hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping on our website!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
great experience very helpful customer service thought he live chat feature. Second time I have purchased a rug from this site
Reply from Rugs USA2024-06-03
Hi MG,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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