For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Written by the business, not verified by us.
Is Rugs USA legit?
Rugs USA (www.rugsusa.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the items look great upon delivery and appreciate the attractive overall appearance of their new home purchases. Many people feel that the rugs are generally of good quality and fit nicely into their living spaces.
Some reviewers were not happy with the customer service and experienced frustrating return fees. Buyers pointed out that getting a response or proper support when dealing with issues took a very long time during the process. People also noted that defective products and unexpected sizing differences caused several additional inconveniences.
Auto-generated from all reviews of this business. For reference only.
easy to navigate, love seeing photos from real buyers and how the rugs appear when utilized in real life.
Reply from Rugs USA2024-06-21
Hi Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Cortney,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
didnt accept my AMex card even though all the info was correct
Reply from Rugs USA2024-06-24
Hi Michael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry to hear that you had trouble submitting your order! We do accept American Express credit cards, so I'm not sure why you experienced this issue.
If you have a screenshot of the error, could you send it to us at [email protected] so that we can look into this website bug? Thank you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rugs USA is always my go-to site for the perfect rugs.
Reply from Rugs USA2024-06-21
Hi Anneliese,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had a great experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Jaclyn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy website to navigate. Large selection of rugs. I have not received my rugs yet so I can not speak to the quality of these products.
Reply from Rugs USA2024-06-20
Hi Cas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience and found lots of choices!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Jessica,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect rug for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Galen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Dan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So convenient. I love the "view in your room" app so I can get an idea of what it will look like in my space.
Reply from Rugs USA2024-06-20
Hi Toni,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Have bought several rugs from here for our new home. Always great quality with amazing prices.
Reply from Rugs USA2024-06-17
Hi there Honey S,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Amazing prices, huge selection, will definitely buy more from this company!
Reply from Rugs USA2024-06-17
HI Sam,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that we met your expectations! Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Kathleen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Cathe,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had a great shopping experience and that you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great selection and description. Easy to navigate and order.
Reply from Rugs USA2024-06-17
Hi Rosemarie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased to hear that you love our selection!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
There are a lot of options and colors to choose from and the prices are good.
Reply from Rugs USA2024-06-17
Hi Patricia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found lots of options to choose from!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Debra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Jason,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Website very easy to navigate. Good selection with nice filters for ease ofgetting wat youre looking for. Check-out quick & easy
Reply from Rugs USA2024-06-13
Hi Janice,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rugs.com
Rugs Direct
Wayfair USA
Bob's Discount Furniture
Overstock.com
AllModern
Anthropologie
Interior Define