For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods. Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Written by the business, not verified by us.
Is Rugs USA legit?
Rugs USA (www.rugsusa.com) has a 3.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-29.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the items look great upon delivery and appreciate the attractive overall appearance of their new home purchases. Many people feel that the rugs are generally of good quality and fit nicely into their living spaces.
Some reviewers were not happy with the customer service and experienced frustrating return fees. Buyers pointed out that getting a response or proper support when dealing with issues took a very long time during the process. People also noted that defective products and unexpected sizing differences caused several additional inconveniences.
Auto-generated from all reviews of this business. For reference only.
VERY QUICK AND EASY WEBSITE TO USE. GOOD DESCRIPTIONS AND PICTURES. LOVE TO SEE OTHER CUSTOMERS PICTURES AS WELL. GREAT PRICES AND GOOD DEALS.
Reply from Rugs USA2024-07-09
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience that met all of your expectations!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I’ve ordered a few rugs from here. Always easy and good prices
Reply from Rugs USA2024-07-08
Hi Sheryl,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Jordan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found a great deal!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Zoe,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Exact ottoman and color I've been searching for: love your rugs--now the ottoman at a sale price plus additional money off--unbeatable price for a 5-star ottoman--love it!!!!!
Reply from Rugs USA2024-07-08
Hi MW,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you found the perfet pieces for your space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order, great quality, wonderful company! Love that my rugs are still in stock and I can order ones I need to replace.
Reply from Rugs USA2024-07-08
Hi Amanda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Zach,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Terri,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy checkout with your Amazon account!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I thought Rugs' website was easy to maneuver, however I wish they would list the colors for each rug in the description. I ordered my first rug from them. I guess I'll wait to see how true the colors are to their website.
Reply from Rugs USA2024-07-09
Hi Cyndi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are glad that you had an easy shopping experience and thank you for your suggestion!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have purchased numerous rugs on this site, even when it was erugs.com The quality to price ratio is outstanding and the free shipping is the icing on the cake. I have a small child and German Shepherd, when ever there is a mess, I can merely throw away said rug and find a clearance rug to take its place.
Reply from Rugs USA2024-07-08
Hi Andrew,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Third time I have ordered from RugsUSA. I love when I can purchase runs in matching sizes for my big room. Appreciate the website. Colors of rugs on the screen are the colors when they arrive!
Reply from Rugs USA2024-07-05
Hi Nancy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Automatically sends shipping address as billing wvwn though it says different
Reply from Rugs USA2024-07-05
Hi Jesse,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so sorry that you had trouble with your address! Sometimes when our customers use PayPal, the default address on the PayPal account will automatically go on the order. I see that you used a credit card, not PayPal, so it's possible that your browser changed the shipping address from your saved addresses when you submitted the order.
I see that you were able to speak with our Customer Service Team to cancel the original order with the wrong address and re-submit the order with the correct address.
We are very sorry for the trouble and we hope you love your new rug!
Best,
Rugs USA Customer Support
Easy to search rugs and I really like the "view it in your room" option
Reply from Rugs USA2024-07-08
Hi Victoria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you had an easy shopping experience and that you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good website layout. Easy to shop on. I will review the rug itself when it arrives but this is my 3rd one, so Im sure Ill like it.
Reply from Rugs USA2024-07-05
Hi Hamil,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience! Thank you so much for coming back to shop with us!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Amy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you enjoyed shopping on our website!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Honestly, it's the website. Many shopping sites are slow and lag in loading the products making the experience time consuming and frustrating. I usually just stop shopping or find a new vendor. I was very appreciative of the speed in my shopping experience at Rugs USA. Additionally, I enjoyed the clarity of the closeup photos permitting me to inspect my selections and ensure I got the color combination I so desired. Thank you.
Reply from Rugs USA2024-07-05
Hi Lea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Many pictures to view products was great and reviews were very helpful.
Reply from Rugs USA2024-07-05
Hi Jill,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that our website made your shopping experience simple and helpful! We hope you love your new rug!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The website was easy to use and they have great discounts!
Reply from Rugs USA2024-07-05
Hi Tamera,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience and found a great deal!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hi Amber,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you had an easy shopping experience!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
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