Best customer service
Best customer service! With such an important investment to keep valuables safe and sound it was important to feel confident. Had perfect peace of mind once speaking with Jeff:)
About Safe & Vault Store.com
Data updated- Website
- www.safeandvaultstore.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 93% (14/15)
Do you own Safe & Vault Store.com? Claim this profile for free and start replying to reviews.
About this business
SafeandVaultStore.com is the leading online retailer, providing an extensive selection of safes and security solutions tailored to residential and commercial settings, including custom security solutions.Shop Our SafesSpecials & DiscountsGun & Rifle SafesHandgun & Pistol SafesBurglar & Fire SafesFireproof Safes & Waterproof Chests
Written by the business, not verified by us.Is Safe & Vault Store.com legit?
Safe & Vault Store.com (www.safeandvaultstore.com) has a 4.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the support staff is exceptionally helpful, knowledgeable, and patient when answering complex questions and guiding personal purchases to ensure complete satisfaction. People also appreciate the exceptionally fast delivery services, noting that heavy items arrive well-packaged, completely intact, and exactly as described online. Some reviewers were not happy with occasional shipping delays and frustrating order processing issues that significantly slowed down overall fulfillment. A few customers additionally reported receiving damaged items or experiencing unexpected problems with product functionality upon initial setup and daily testing.
Auto-generated from all reviews of this business. For reference only.What people say
Great safe, would buy again from Safe & Vault Store.com
Great safe! Very happy with the purchase and delivery of the AMSEC Tall Jewelry safe. The instructions were clear, except that they don't mention the battery is not connected when shipped. Check that first. Also, the light strips (3) have a motion setting - they will blink when you press the on/off button which seems to put the lights in motion detection mode. They work great and it is nice they are rechargeable. You will want to use a low power charging block with the cords that are supplied. Otherwise, set up and use is clear and easy. Love the storage drawers, shelving and detailing. Form and function!
Great communication
Great communication. Quality product.
Great Company
Great Company. Great Products and Service.
Great company
The Shipping was fast, answered all my questions with a great friendly staff
Amber was very helpful completing my…
Amber was very helpful completing my order. I appreciate the store accommodating my special request to hold shipment until I am in my new house.
Safe vault
Easy to navigate the website. User friendly.
Talked to the very informative staff
Simon took the time to research and…
Simon took the time to research and came back with solid suggestions -- while I don't think that the products you have are likely to end up fitting my use case the way I had hoped for -- it is not due to lack of effort and thought put forward by your team.
Hollon 610d
Great experience all around. The first safe arrived damaged and customer support was excellent to deal with and new safe in pristine condition arrived shortly thereafter.
Good CS
All my questions were answered very quickly and thoroughly.
$ Snapsafe Titan or Hornady Mobilis $$
I did a chat for info pertaining to snapsafe modular vs hornady mobilis. I was informed mobilis was manufactured in China as is snapsafe. Is mobilis worth the extra $$$? If Simon is a real person it means more to me than the generated AI crap. DOZERDON
Knowledgeable about what safe would…
Knowledgeable about what safe would meet my needs.
Safe Purchase
Whenever I called with questions, I received knowledgeable responses. JP was especially helpful in tracking down information on a blemished safe and getting back to me with the information. Even though that safe was no longer available from the manufacturer, he helped me purchase a new safe. The prices were good and the free shipping made it even better.
Amber was incredibly helpful
Amber was incredibly helpful! She helped me decide the best way to configure my safe and was very knowledgeable. I appreciated her help.
Great
Fast delivery, great experience, no issues with my order. I love my little safe.
Delivered as promised
Being able to chat with a representative was very helpful in asking the questions I needed answered. I also needed to order using our tax exempt number and a rep was able to take care of that for me. The safe was delivered as promised and the installation was fine. One small thing is I wish there were instructions on the installation. Finally, I hope we do not need to order another safe, but if we need to we will come back to safe and vault store again!
Great communication with Jeff one of…
Great communication with Jeff one of your distributors. ordered everything off the website. Communications with the manufacturer on shipping was very good as well. They were able to ship the box the next day I ordered it.
The FEDEX Tracking shows that a…
The FEDEX Tracking shows that a signature is required which is very hard to do and they haven't even received it yet. Hopefully will receive it on Friday.
Reply from Safe & Vault Store.com2025-12-04
Thanks for sharing your concern. We do require a signature for all safe shipments. It’s the best way to protect our customers from stolen packages and ensures the order is received safely. During checkout we offer optional Order Protection that allows customers to waive the signature requirement, but it wasn’t selected on this order, so FedEx will require a signature at delivery. If you need help coordinating the delivery window or signing electronically through FedEx, we’re happy to assist. Let us know if there’s anything else we can do. We’re here to help make the delivery as smooth as possible.
Great product, totally fit my needs!
This small , compact safe I ordered was perfect for my needs. I wanted something I could affix inside a wood dresser drawer to use as a mini safe for cash and credit cards. My handyman screwed it into the dresser for me and it’s perfect ! Very secure. 5 digit combo , small size is perfect. Came very quickly.
Chairish
BambiBaby.com - Strollers, Car Seats, & Cribs Baby Store
Lamps Plus®
BBQ Authority
Modular Closets
KitchenAdvisor
MirrorLot
Mixtiles