This year we are celebrating our 20th birthday and providing our customers with the very latest beauty products across skin, hair and makeup. We have over 300 of the world’s best premium beauty brands including bareMinerals, Caudalie, Clarisonic, Erno Laszlo, Murad, Obagi, Peter Thomas Roth, SkinCeuticals, Stila, Sunday Riley and many more. Our dedicated team of beauty experts are on hand to provide advice and solutions to all of your concerns. We’re proud to provide 24 hour customer service Monday to Friday where our advisers are on hand to help with any queries.
Is SkinStore legit?
SkinStore (www.skinstore.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
Always happy with my experiences with SkinStore. They always have what I need.
Reply from SkinStore2024-05-02
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
A wide variety of skincare products and always a coupon to assist the bottom line. Delivery is usually very prompt.
Reply from SkinStore2024-04-30
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I never received my order!! Will never use this site again
Reply from SkinStore2024-04-29
Hello Linda,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I just placed my first order which was about $1K in products. There was absolutely no place for me to put my discount code that was emailed to me from them on my order. And, since I placed this order on a Saturday night, they weren't available to call to try to correct. Just a bit frustrating . . . I have a friend who swears by this company so I thought I'd give them a try but my first experience hasn't been the best. :( Hopefully the product will be worth all of this.
Reply from SkinStore2024-04-29
Hello Wendy,
Thank you for leaving your review.
I am sorry to hear you have had an issue with placing your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
I really liked the information on the…products I ordered
I really liked the information on the product, how to use it and all the uses for it and the ingredients.
Reply from SkinStore2024-04-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website easy to navigate; free gifts with purchase, pricing is competitive, and shipping free and fast.
Reply from SkinStore2024-04-29
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Best shopping experience, best products, best prices, best customer service
Reply from SkinStore2024-04-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy order as usual.
Have been shopping here over 10 years.
Great!
Reply from SkinStore2024-04-26
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website is easy to use. Delivery is always prompt.
Reply from SkinStore2024-04-24
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
The shopping was easy. Check out was missing one essential part. I changed my address and I was not able to confirm before I submitted my order that the new address was selected and being used.
Reply from SkinStore2024-04-22
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
This is the second time I’ve had items missing from my order. The first time ampules were missing and they just refunded me instead of sending the complete order. The actual product was open and missing items. This time they sent me two cheap bags as a gift instead of the bag and perfume set. Then when I contacted them they told me their investigation said both were shipped. They lie! I will never use these crooks again! Or Dermstore! Beware of ordering from them!
Reply from SkinStore2024-04-18
Hello Brooke,
Thank you for taking the time to leave your review.
I am truly sorry to hear about this issue. I have taken a look into this and I can see this has now been handled by our Customer Services Team for you.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I like Skinstore. They always have what I need in medical grade skin care. Their sales are the best.
Reply from SkinStore2024-04-19
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Showing the item on email receipt with tax included under price lead me to belive I was charged more than price listed on site, as tax was also listed below on receipt. The check out was just weird / different than expected UX.
Reply from SkinStore2024-04-17
Hi Tara,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the tax of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
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