Sprintax is a global fintech making nonresident tax compliance simple. Our all-in-one platform handles IRS & State forms, FICA returns, ITIN applications, and tax refund reclaim - including treaty benefits. We are committed to helping individuals working abroad understand their tax obligations and claim their entitlements, no matter where their work takes them.
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Is Sprintax legit?
Sprintax (www.sprintax.com) has a 4.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and customer service representatives for being exceptionally helpful, patient, and very quick to respond during tax preparation. People note that the platform provides a remarkably smooth user experience, making complex financial processes much easier to navigate successfully overall.
However, some reviewers were not happy with customer support, mentioning unhelpful responses, frustrating automated replies, or a complete lack of assistance when problems occurred. Consumers also noted occasional challenges with system navigation, technical barriers, and frustrating delays in receiving essential tax documents before approaching final deadlines.
Auto-generated from all reviews of this business. For reference only.
Mark really assisted me to trace where I was getting it wrong in accessing the sprintax website, after I had spent over 4 weeks trying to figure it out. He responded on time to my queries and I was able to complete what was required of me in good time.
Reply from Sprintax2026-03-04
Hello Melody Ndemera,
Thank you so much for your kind words and wonderful feedback about Mark! We're glad he could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
Hi there,
Thank you so much for your kind words and wonderful feedback about Beray! We're glad they could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
I had an issue with the 2FA for my account but Mark Valentine quickly helped me resolve it without any stress. Great customer support team Sprintax has.
Reply from Sprintax2026-03-03
Hi Akua,
Thank you for sharing this wonderful feedback about Mark! We're always here to assist you whenever you need us.
Best regards,
The Sprintax Team
Hello there,
I am delighted to hear you found Sprintax easy to use! If there is anything we can do to support you further please don't hesitate to reach out.
Best regards,
The Sprintax Team
Super helpful and knowledgeable agents that provide super prompt assistance! I am very satisfied!
Reply from Sprintax2026-03-03
Hello Kamyar ,
Thank you for taking the time to write us this amazing review! We're always here to help whenever you need us.
Best regards,
The Sprintax Team
The experience was the best ever. I received help from start to end for filing my amendment.
Reply from Sprintax2026-03-03
Hello Viren,
Thank you for this great review! If there is anything we can do to support you further please do not hesitate to reach out.
Best regards,
The Sprintax Team
I had a positive experience with the Sprintax assistance. In particular, Iliyan Petrov provided a thorough assistance!
Reply from Sprintax2026-03-03
Hi Loris,
Thank you for taking the time to write us this amazing review! We're always here to help whenever you need us.
Best regards,
The Sprintax Team
Sprintax people are very quick in helping and resolving the issue. I was unable to login to my account due to some issue and Mr. Todor Dragiev from Sprintax resolved my issue within few minutes.
The website is also very easy and self explanatory to file the tax.
Highly recommended.
Reply from Sprintax2026-03-03
Hi Gul,
Thank you so much for your kind words and wonderful feedback about Mr. Todor Dragiev! We're glad they could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
Great support from Nyhatalia.
Fast and competent.
Thanks once again.
Reply from Sprintax2026-03-03
Hello Peninah ,
Thank you for this great review! If there is anything we can do to support you further please do not hesitate to reach out.
Best regards,
The Sprintax Team
Amazing customer service team!
They respond in no time and to the satisfaction of the taxpayers navigating the US tax return filing process.
Reply from Sprintax2026-03-03
Hello Mehran,
Thank you for taking the time to write us this amazing review! We're always here to help whenever you need us.
Best regards,
The Sprintax Team
This was my first time contact with Sprintax from the UK.
I was seeking advice on behalf of my Deaf grandson over a Camp America issue. An immediate and very helpful response from agent Alexander Nedelchev in pointing me in the right direction. A very positive experience, thank you.
Reply from Sprintax2026-03-03
Hi Richard,
Thank you so much for your kind words and wonderful feedback about Alexander Nedelchev! We're glad they could assist you with such professionalism and care. Your feedback means a lot to us! If there is anything we can do to support you further please don't hesitate to reach out.
Best regards,
The Sprintax Team
Is a good service to use to file US tax as a non resident. However it was confusing at the end when i thought i had paid my federal tax but i had only paid the Sprintax service fee. I wish there was a way to talk on the phone with a consultant but Stanislav Stamatov on the help chat was very helpful and answered all my questions quickly
Reply from Sprintax2026-02-26
Hello Hannah,
Thank you for your feedback. We really appreciate you taking the time to share your experience.
We’re sorry the payment step was confusing at the end, and we’ll use your comments to help make this clearer going forward. We’re glad to hear that Stanislav was able to assist you quickly on chat.
Thanks again for your feedback, it means a lot to us!
Kind regards,
The Sprintax Team
Hello Aditya,
I am delighted to hear you found Sprintax easy to use! If there is anything we can do to support you further please don't hesitate to reach out.
Best regards,
The Sprintax Team
My experience with staff Kristiyan Kasabov and Todor Dragiev
My experience with staff Kristiyan Kasabov is great, she is very helpful and forthcoming. However, before her, I met another very nasty online assistant, called Todor Dragiev, he is rude and mean, and unwilling to help.
Reply from Sprintax2026-02-25
Hello,
We're sorry to hear about your experience! If there's anything we can do to make the process easier for you, please email us at [email protected] with more details - we’d be happy to assist.
Kind regards,
The Sprintax Team
I found Sprintax difficult to navigate as a new user with my specific VISA case, and the system led me to incorrect selections that produced unusable tax forms. When I asked for support, I was told no refund was possible, even though the service did not work for my situation. I ultimately had to file elsewhere. Based on my experience, the platform needs clearer guidance and a more supportive approach for users.
Reply from Sprintax2026-02-26
Hello Faisal Ahmed,
We're sorry to hear about your experience! If there's anything we can do to make the process easier for you, please email us at [email protected] with more details - we’d be happy to assist.
Kind regards,
The Sprintax Team
Thanks to Mark I completed my tax documents as a Fulbright Humphrey Scholar. I had lots of questions and he solved them for me. I really appreciate.
Reply from Sprintax2026-02-26
Hi Merve ÇELENK,
Thank you so much for your wonderful feedback! We're glad he could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
Mark provided great and rapid support to me. I had a question regarding my tax obligations as a Fulbright IIE participant.
Reply from Sprintax2026-02-25
Hi James,
Thank you so much for your wonderful feedback! We're glad he could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
I dealt with Mark Valentine by email today and he was exceptionally helpful. Filing tax returns is challenging to say the least but thanks to Mark, it was very straight forward. I highly recommend Mark and Sprintax. Thank you all.
Reply from Sprintax2026-02-25
Hi Lorraine Gunne,
Thank you so much for your wonderful feedback! We're glad he could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
I tried to do my taxes with them as a non tax resident, when the tool was not allowing me to allocate payroll based on working days I opened a thread with Marieta Toncheva but she was extremely unhelpful, will never try to use this tool again
Reply from Sprintax2026-02-24
Hello Juan ,
We're sorry to hear about your experience! If there's anything we can do to make the process easier for you, please email us at [email protected] with more details - we’d be happy to assist.
Kind regards,
The Sprintax Team
Great support and Help in each and every step by Yanita Kim , Really Helped me out
Reply from Sprintax2026-02-24
Hi Mihir,
Thank you so much for your kind words and wonderful feedback! We're glad Yanita could assist you with such professionalism and care. Your feedback means a lot to us!
Best regards,
The Sprintax Team
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