Steam (www.steampowered.com) has a 2.2 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall, expressing deep frustration with the platform. Consumers frequently complain about the poor customer service, mentioning unhelpful canned responses and closed support tickets without proper resolution. People also struggle with the strict refund policy, noting that legitimate requests are often abruptly denied due to rigid playtime limits.
Some people were satisfied with the platform, praising the swift customer support, helpful assistance, and efficient refund processing. These users find the overall service highly reliable and truly appreciate the enormous library of available games and community features. Reviewers also noted that buying items and managing accounts works seamlessly when guidelines are properly followed.
Auto-generated from all reviews of this business. For reference only.
Finally about to use Steam for the first time. Usually just downloaded free games, but I decided to treat myself and get Helldivers 2. Enjoyed it for like five hours total over the course of a week. I don’t have tons of time to game. Then the devs(this is when the game first came out) released an update and I literally couldn’t play the game. Black screen after black screen.
I decided to troubleshoot. I troubleshooted to the point that my last and final option was to completely factory reset my operating system. I was not going to do that for a $39.99 game. I asked for a refund and Steam told me no. Why? Because even though I wasn’t actually playing the game the time I spent relaunching while trouble shooting still counted towards my playtime. So at this point I’m still unable to play and I’m stuck with a game I can’t play. After going back and forth they would not budge.
Month later the game finally works, but during that time as any responsible consumer would I initiated a claim through my bank. I didn’t even want the game anymore. I didn’t play it I just thought I’d test it. Then after the claim when I went to see if the game was still there and was still working to consider my options on how to proceed with Steam they revoked my license and restricted my payment claiming this is their policy to prevent fraud. They requested I cancel the claim and then I can get the license back.
I called my bank, cancelled the claim, sent them the letter that was provided by my bank stating the claim was cancelled and that $39.99 was deducted my account. Was that the end?
Nope. They wanted me to get an additional letter from my bank with their letter head to show further proof that the funds were transferred to them. At this point I’ve the threatened to call the FTC, CFPB, make a statement on the BBB and contact the Washington state attorney general because that is where Valve has their HQ. To go through all of this that could’ve been resolved quickly is insane.
Also live service games should not be subject to the 8 hours refund policy. 8 hours of a single player game is a good chunk of a game. Live service? That barely scratches the surface considered the intention behind the game is for it to be played for hundreds, even possibly over a thousand hours considering loyalty and if the live service has a long lifespan. Steam is awesome until you actually need assistance. You have been warned.
I wanted to write my story but after reading others i see theres no point!
This is absolutley a bad company and are showing its power. To many of those now.
I see a lot of negative experiences, some about support for older windows versions, some about negative customer support experiences.
It's always sad to see people having bad experiences.
However, I have absolutely nothing negative to say about Steam.
I've been on steam since April 2010 and have, at the time of this review, 222 games and 687 DLC's in my account.
In that time i've had bad purchases, payment errors, game services going offline, games no longer working, newly bought games not working and steamkeys not working. Customer support has always been able to help me. Either with solutions to make something work again, links to support from game developers, and in some cases where nothing worked they gave me refunds.
Steam itself is easy to use, has a HUGE amount of available games (including free), fun events and frequent discounts.
The steam community, aside from some toxic people, is mostly helpful and friendly. Offensive behaviour is punished and good behavior is rewarded with badges and rewards from other people.
There's a huge amount of collectibles from games and funny extra's can be bought with points, earned with purchases.
Overall, i'm happy with steam, more so then with other platforms, and will continue to use it in the future.
I can also recommend Steam to every other PC user, as it's safe, easy to use, beginner friendly and has an awesome support.
absolutely dog#### like i cant make new account and i have to delete my old account and left is a absolutely nothing like make a normal log in or something
(i cant rate of minus but i give -5 stars)
0 star no rights to any refund after 2 hr of trying to get games work no uk sales laws its a complete scam cant even play the game you buy without logging in or using steam its disgusting they just take your money and leave you with an unplayable game
I've been happily playing games on Steam for over 4 years. Only solo games. Nothing multiplayer. Now Windows 7 is no longer supported so I can't buy/download/plays games anymore. A windows upgrade is not an option for me and their suggestion of doing with Linux is too confusing for me to figure out. I've requested refunds then on the games I can no longer play and have been denied. Very unfair practice to stop allowing me to play the games I have purchased.
I have not been able to login for MONTHS. I have emailed support and no help. I have even created new accounts, and deleted the app many times. Nothing wroks. It is so frustrating as there are games I want to reinstall and I cant access them. Poor system.
Absolutely ridiculous! I am very annoyed and angry and frustrated!
To get into my old account (which i have emails of changing over the email to my new one)
And apparently the only information missing now is the last 4 digits of a card i would have used 4 or 5 cards ago! Like I can remember or have that information stored, so now everything i had bought over the years is lost! Complete and utter scam artists!
Making a quick profit and trashing long-term oriented customers
I am a novice into video games, recently bought a Steam Deck. I bought MANY games in bundles from Steam and haven't had a chance to review them immediately. In addition I didn't really understand what "unsupported", "playable" and "verified" meant, I thought that since they sell them on Steam, they should be fine.
However, a month later - as soon as I realised that some games don't operate on Deck with 1' or 2' "playtime" - I asked for a refund. Guess, what they refuse to refund...
I have bought from Steam so many games that I cherish while some others DON'T PLAY on Deck - for which I am not responsible: it's Steam who sell unsupported games to people who cannot always understand their jargon, how purchases work, under what conditions etc. Making a quick profit and trashing long-term oriented customers in 2026? Yes, STEAM DOES THIS.
Its impossible to get incontact with their support only got options to FAQ that doesnt help with anything. Dont ever put money on your steam account or use their features to purchase anything because you wont be in charge of that money.
the moderation on steam is the absolute worst i have witnessed in my entire life....
you can tell the abuse of power is very real with these sociopathic moderators on steam. they enable bullying and harassment on a daily basis and constantly shield offenders while they happily censor paying customers for genuine feedback.
i have had so many bad experiences with the support and moderators on steam i could cry
geometry is dashing, titans are falling steam is the most goated gaming company ever, yes valve might lack support for their own games, but you cant put anything on steam, yall telling me every single season of the year, they make a sale, where literally everyone benefits, me having only 100$ on my account being able to buy more then 30 games just beacause of one single winter sale is some other level of winning a lottery. Being able to refund games and your account basically cant get stolen due to one if not the best support system ever. Theres nothing bad i can put on steam, all these people writing bad reviews are complaining, about them not being able to follow steam guidelines which they so not obviously i guess keep in the open, and literally everyone knows about the 2 hours 12 days refund rule.
Amazing service for PC gaming, but customer support is overall lacking
Customer support is overall lacking, and somewhat disappointing.
The service itself is fantastic and Steam is the best place to play PC games.
They beat the competition by being honest and really just doing nothing to screw over the customer, while Sony/Playstation and Microsoft/Xbox burn down their own fortresses.
Valve being a private company and not being pressured by shareholders is probably the best move they ever made and has likely been what has kept them afloat all these years. Let's hope that stays the case in the coming decades.
4/5 due to poor customer service and promoting gambling to teens and children.
I have used Steam for years, and recently began recording my gameplay to post on social medias. But today, after a long recording i was excited to post, it was suddenly gone after i had closed and reopened the app. I had not yet saved the clip, and i tried everything to recover it to no suprise that i lost it completely. Thanks steam :/
H
Henry · 4 reviews · Experienced 2025-12-24 ·
★★★★★
They're not bad but do not depends only…
They're not bad but do not depends only on this platform for games. There are many alternative and more reliable platform on the web.
Steam
Epic Games
Roblox
Electronic Arts
Instant Gaming
Amazon
steamrip.com
CSFloat