Steam are the honestly an extremely…
Steam are the honestly an extremely good service Customer service 10/10 They have all the games Yes go with them
About Steam
Data updated- Website
- www.steampowered.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 0% (0/141)
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Is Steam legit?
Steam (www.steampowered.com) has a 2.2 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall, expressing deep frustration with the platform. Consumers frequently complain about the poor customer service, mentioning unhelpful canned responses and closed support tickets without proper resolution. People also struggle with the strict refund policy, noting that legitimate requests are often abruptly denied due to rigid playtime limits. Some people were satisfied with the platform, praising the swift customer support, helpful assistance, and efficient refund processing. These users find the overall service highly reliable and truly appreciate the enormous library of available games and community features. Reviewers also noted that buying items and managing accounts works seamlessly when guidelines are properly followed.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent
The constant sales, the wide variety of games, the accessibility, the ui and the customisation are all reasons to like Steam. I also never had any issues with the Steam support. On top of that, the fact Valve is still a private company and therefore not dependent on the highly questionable demands of shareholders, is a big plus. The only negative to me, is the Steam community, because parts of it are extremely toxic and especially the community moderators are comparable to your stereotypical reddit mod, but that's not Valves fault.
Used this crap and bougt games
Used this crap and bougt games. And today i wanted to play a game (that i bougt) and it was not there. The muppets wants me to buy the game again. And navigating in there support is so hard. I will not use that shit again. It was better when you got the game on a disk
Worst Counter-Strike update ever
Worst Counter-Strike update ever. deleting the game and I have been playing since early 2000.
Steam helped the thief steal my in-game items
Every single time I log into my Steam account or sell/transfer in-game items, I’m forced to confirm the action through the Steam Mobile app — a security tool Valve swears will keep my account and hard-earned digital property safe. But at 3:16 AM on March 18, while I was fast asleep, a thief broke into my account with zero push notifications, zero required confirmations from my mobile app, and zero effective oversight from Valve. They proceeded to steal 8 of my most valuable in-game items, worth a total of 400 USD, and sent them straight to their own account. I gathered every piece of evidence of this theft and submitted it to Valve, only for them to brush me off completely. They claimed they were not involved, and that there was nothing they could do to fix the situation. I’ve spent over 5000 USD on this platform. I trusted Valve’s promise that their mobile authenticator would protect my assets. Instead, Valve’s broken security system let a robber straight into my account, and now they’re washing their hands of the whole incident — leaving me stuck with the full 400 USD loss, a loss that never would have happened if their advertised security features actually worked as promised.
Dont waste your money with steam
I have wasted so much money with this place. I will not give them another dime. Go to Xbox or straight to the games web site to get your games. So many of my games no longer work and they will do nothing about it. I have had to buy them twice now through X-box just to be able to use them. I have sent message after message to steam and nothing. they do not care. Please save your money and go else where I do from now on.
Good Platform but 2 hour refund policy sucks now
Good Platform, but the 2 Hour return policy is long due for a change. There are tons of publishers abusing this by forcing you to go through unskippable cutscene. Then you just cant refund :(
-Steam Games (steampowered.com) Mysteriously Evasive!
-- If you want to write a regular letter to Steamworks, Steampowered, Valve Corp. or find a phone number to get help in retrieving 40+ games you've paid for because your account has been hacked, you are OUT of LUCK! It's impossible to simply find the professional address or a phone # of this outfit! No professional trustworthy company or website would hide like this! After being a regular member for over 20 years, the game website has ignored every request for help from me. My username has been stolen onto someone else's account. Steam is apparently siding with the hacker and ignoring my messages. In fact, I had to register under a new username in order to even send a message to "support" so I could explain what has happened. So what? Still no reply to my email address which SHOULD be on file there at the website. I've tried for 2 weeks to get my games back under my original username to no avail. If you want to suddenly risk losing all your games on this website with NO clear way to ever see them again, BEWARE and GOOD LUCK!
Best service out there, don't listen to the 1 star bots.
Literally just the best experience for gaming out there. Free refunds, great customer review. I've had 100% of my refunds actually refunded within hours. They listen to their customers and they deliver. Valve is the best company that didn't let money make them evil. Fun fact, I just now bought a game hours before it went on sale, even tho I've played more than the maximum 2 hours; I can STILL get a refund.
Just awful
Just awful. My account was hacked and I've been waiting days for a response from Steam customer service. Not happy.
Good quality
Good quality. They help alot and the games are epic.
Absolut dog s#it service no customer…
Absolut dog s#it service no customer support, no contact numbers, unable to access account, round and round 17 fecking times, large company like this should be ashamed of them selfs, community support, they are asking for customers to deal with steams issues🤣😂
been a user since 2012
been a user since 2012, first of all, thanks for the trading cards for some lunch money, second - thanks for the all beautiful memories that steam gave to me
best gaming platforms we need more…
best gaming platforms we need more poeple like God Gabe Newell the God of gaming and love
I love this platform
Awful one star reviews on here
Notice most of the one star reviews on here are user issues like the got dlc they cant refund when it has always been the case since refunds got introduced that you cant refund dlc's or even that there is not enough moderation like believe it or not valve is not a gigantic corp and they run things without some kind of ai scanning literally everything you do to 'moderate' it (like some kind of survailence state) like how it should be. It really does feel like epic games has paid off some of these reviews. And some others are complete user stupidity and rage. Your live service games breaking on you after 10 hours of playing them due to an update because the modern game industry is awful is not Valves/steams responsibility. 14 years of being on steam and I have had very little problems and what little I needed from steam support worked out fine in the end. The rules around things like refunds or how things are run are there and they will not bend them for you or anybody else.
I charged back my credit card when my…
I charged back my credit card when my steam deak was lost in transit and both steam and the courier would not help. steam then locked my account "due to criminal activity" when i asked for evidence they said my account was locked for "excessive chargebacks" which was only one when i couldnt get my issues resolved. chargebacks are created to protect the seller in these instances. steam have now received payment and i still have my account locked. i have made formal complaint with the accc ( a goverment support against corrupt buisnesses) I just wanted people to hear about this before they give any money to this horrible company. think im only the only one? check the google reviews.
Support is not important for steam just stealing your money
Just stealing your money with non existent support. The steam app is just an utter joke with so many bugs. And when you try and report it you just end up in a catch-22 since you are not allowed to contact them diretly but just via their prepared problems, but the problem is usually steam app.
When another update starts it cancels a…
When another update starts it cancels a giant 100gb update I waited nearly an entire day for the update to almost get done then the update restarted fix your website stop wasting my time.
Wow, dont trust this platform
Wow, be very careful with this platform, I trusted it as it had a game I wanted, It was so hard to get rid of when I deleted the game due to constant messages, the game was Planet Coaster 2, It took over my graphics settings so it made it difficult for my other games/programs. I would avoid it.
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