Steam (www.steampowered.com) has a 2.2 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 65% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-09-04.
Most reviewers were unhappy with their experience overall, expressing deep frustration with the platform. Consumers frequently complain about the poor customer service, mentioning unhelpful canned responses and closed support tickets without proper resolution. People also struggle with the strict refund policy, noting that legitimate requests are often abruptly denied due to rigid playtime limits. Some people were satisfied with the platform, praising the swift customer support, helpful assistance, and efficient refund processing. These users find the overall service highly reliable and truly appreciate the enormous library of available games and community features. Reviewers also noted that buying items and managing accounts works seamlessly when guidelines are properly followed.
Auto-generated from all reviews of this business. For reference only.Steam support is non existing. Even after sending everything to them, I can't recover my account. They side with thieves and laugh in your face even when you provide them with screen shots of your Microsoft wallet etc. I waisted a week with 0 result. Choose another platform for safety. F. steam.
Do I need to say more???? ITS THE BEST
the site is rubbish for support can't either email anyone i created a account on the website verified the email like it said and then went to sign in and it didn't recognise my email or password even after resetting the password and trying again it still didn't let me in and there isn't any button for it to help its the worse website ive been on.
Their customer support won’t help their own mama if they saw her drowning!
My last 3 purchases via steam using iDEAL(Wero) went terrible. There was about a month inbetween each purchase and all of them had trouble. For the first one it told me to wait, they needed to check or something, it took almost 24 hrs to finally get the product. The second one gave an error, saying i should try again but the money was already gone from my account but eventually got it 24hrs later again. Today, my last/third purchase gave a (try again) error aswell. I did not get any points, but luckily this time the game was actually in my library dispite the error. Steam really needs to adress and fix this, its been litteral MONTHS. Also contacting them is near impossible, AI chat > AI chat > standard email > AI chat > and then, maybe, you finally get to talk to an actual human. Rather pay extra and buy via a marketplace nowadays, works a lot smoother.
It's Steam, it's every good 👍 Btw support better all other platforms
I had a very disappointing experience with Steam Support. I was scammed by another user who promised payment after I sent a high-value skin. After completing the trade, no payment was made. To prevent losing my item, I initiated a trade reversal. As a result, my account received a trade ban. I provided full chat evidence clearly showing the agreement and the scam, but the response I received was a generic template stating that restrictions cannot be adjusted, without any indication that my case was actually reviewed. I understand the importance of security policies, but situations involving clear scams should be reviewed individually. Very frustrating experience.
Absolutely awful. Endless game verification’s, bring back discs.
I inadvertently bought total strangers Steam "Gift" tokens worth around 120£. The money was automatically extracted from my paypal account, with little or no warning. I am unable to get a refund on these products.
I`ve been topping up this account for over 10 years now. It`s Hands down the best gaming platform, especially during sesonal sales - the`s when I grab must of my labrary.
i keep getting death threats from every steam game. but i think steam is GREAT but not the games tho. i like to look at the menu 10h a day. and then i go play femboy simulator yay. but i think someone is stalking me
Litteraly the best place to buy games, their support is very good, even if AI, still very good, very lenient refund policies, a wide variety of games and very human.
It took me 5 tries to create a account. All 5 of them was because the account name I wented didn't work so you guys game me some that "did" work the first 4 didn't even if you guys told they said that they was available. It first time trying you guys and my first impression is you guys are stupid
Great platform for games. Best of all the others out there.
Lost my password open a ticket because let u do that. Still waiting...no any other ways
It’s for free not too expensive games good security and customer service
Bought a plane on fltsim 2020 a 737 - 400 but after downloading the plane does not work properly Landing gear engine mgmt not responding Ask fir refund- rejected as already downloaded Basically u are selling defective products n leaving clients hanging What solution u offer ???
Appalling service. Tried a game out for 5hrs over 2days on the basis there was a 14day refund period if dissatisfied. When I tried claiming a refund they declined and stated I was suspected of; "abusing our refund policy or violating our terms of service, we may decline requests for refunds" Needless to say I cancelled and will never use them again.
Struggled to contact support directly, as everything points to FAQ pages. This could definitely be improved.
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