Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.
Is The Jacket Maker legit?
The Jacket Maker (www.thejacketmaker.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the handcrafted leather products, highlighting the perfect custom fit and gorgeous stylish designs that truly exceed all expectations. Consumers frequently mention that the supportive staff and dedicated design consultants are extremely helpful, professional, and patient throughout the entire custom ordering journey.
However, some reviewers were not happy with long delivery times or unexpected shipping delays when receiving their custom items. A few other people also felt that certain products had minor surface defects upon arrival or required careful communication regarding exact sizing details during production.
Auto-generated from all reviews of this business. For reference only.
Working with the design consultant Max went very well. We had a glitch in communication on one issue however we did get it resolved. I was satisfied with my product and spent a great deal more time clarifying what I wanted for my second custom bag. Max has done an amazing job of sending me a rendering which actually captures all of the elements of my design and answering my list of questions. Now to sit back and wait for my next custom bag. Thanks Jacket Maker.
A JACKET THAT GIVES YOU A HUG EVERY TIME YOU PUT IT ON!
Absolutley amazing, not just the Jacket but the whole experience with this company.
The quality of the jacket is fantastic and it smells and feels incredible and you would be hard pressed to find better at this price point. And the communication from the company was excemplary.
Look no more and press 'CHECK OUT' and enjoy!
Couldn't be happier!!! I received my order today, also updates during the whole process, fast shipping (i live in Spain), the packing is great so it arrived in perfect shape and my new jacket is gorgeous!!! Pleasently surprised and already browsing for my next purchase😁
As long as you remember this is a long process, everything is fine. My jacket took longer than expected, about 4 or 5 months from order, but the quality is impeccable and the price is definitely a lot less than something similar would be in a retail store. “Fast, cheap, or good - pick 2” is definitely true!
After over ten back and forth communications with their specalist, the beautiful matte leather jacket was finally received, in excellent condition and expected quality. It fits well. My first custom-made leather jacket. The overall experience was positive or better than expected. One suggestion to TJM is to ask customer to take measurement with intended under-clothes he normally wears. The guildline says taking body measurement with only a T-shirt. I would never wear only a T-shirt underneath the jacket because it is worn for cool (or even cold) weather (spring and fall), so T-shirt, cotton shirt, even plus a thin sweater may be underneath. In my case, that would feel too tight, meaning I would have preferred chest size to increase by about 2 inches.
I recently ordered two of the same model/size leather jackets, but in different colors. Upon receiving them, one fit perfectly, but the other had larger sleeves, which made for a poor fit. Upon contacting The Jacket Maker, they not only issued a free return shipping label for the misfitting jacket, they also initiated an order for a properly fitting jacket and had it to me in a little over one week... no extra charges. I was extremely impressed by their commitment to making me happy and I now have two beautiful, properly fitting leather jackets. Nice job!
Custom jacket, high quality product, amazing customer service!
If you are looking for a custom tailored jacket, a high quality product, and amazing customer service, you've found the right business! I bought the standard suede leather jacket as a gift for my husband who is 6'4 and then decided to upgrade to a custom order for a better fit. I worked closely with Sam over email who made every step simple, fast and straightforward - from adjusting the order, to sending the shipping labels, to collecting the measurements, and then making additional final alterations to get the fit just right. The final result fits perfectly and they really listened to what we wanted and asked thoughtful questions to ensure the measurements were correct. The process from start to finish was long (Dec - May) because we shipped the original order back, ordered the custom, and then made final alterations to the custom, but it was well worth the wait. I would happily buy from them again and recommend them for custom tailoring!
Bought a beautiful vintage tan leather backpack. Amazing details, very comfortable, smart commuter bag. Lots of compartments. Top quality bag. Thanks guys.
Extreme high quality and personalized experience
I had an excellent experience from start to finish. The quality of the product is truly outstanding, and what impressed me the most was the level of personalized support throughout the process. Communication was always clear, professional, and reassuring.
One important thing to keep in mind is that the item is custom-made, so it does take some time to receive. However, the wait is absolutely worth it.
I really appreciated that they took the time to double-check my measurements to ensure everything would fit perfectly. That level of attention to detail made a big difference.
The final product exceeded my expectations. The embroidery, in particular, was flawless and beautifully executed.
I’m extremely happy with my purchase and would highly recommend them.
Terrible communication. Hard Comms to persuade me to keep items that I've specifically said I don't want as per return policy. Took 8 weeks for an item to arrive. Sizes are wildly wrong. Tough leather low quality. First order and last order.
Reply from The Jacket Maker2026-04-10
Hi Matthew,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the frustration it has caused.
We sincerely apologize that your experience with our communication did not meet your expectations.
Regarding your order, we understand that you had purchased four jackets. We did accept the return for a refund on the three regular items, and their refund was processed. One of the jackets, however, was a factory seconds item offered at a 40% discount, which is listed as a final sale product and is not eligible for a refund as noted on the product page.
In terms of delivery, three of the jackets were delivered within our standard timeline of around two weeks. However, there was a delay with one jacket, and we sincerely apologize for this inconvenience. Looking at the communication, we truly understand how this impacted your overall experience.
We’ll be reaching out to you directly to better understand your concerns and see how we can make this right for you.
Best Regards,
I recently received my first custom made order for a suede jacket and I am absolutely thrilled with how it turned out. The color and fit is absolutely spot on and looks better than expected. The communication with The Jacket Maker team in regards to order staus and measurements has been seamless. The final product took about a few months to be delivered but the wait was well worth it. Partly, it was also on me since I requested some measurement changes after the initial order. In regards to the quality, the stitching looks very good and uniformed. The material looks good but simce I have only received this couple days back, the time will tell how well it holds up. I have high expectations. I will be a repeat customet for sure and strongly recommend The Jacket Maker to everyone looking to get a quality leather goods with good prices.
The jacket didn't look great on me not quite a great design once seen in person - and the leather wasn't finished properly - The dye rubs off, as other customers noted from the same time period.
I had a nightmare of an experience trying to return it including some shady tactics by the seller to try to get out of being responsible for a refund. Ultimately Paypal took my side and took the money back for me.
Until that experience I was very interested in trying other styles from the Jacket Maker since it was genuine leather goods for a reasonable price I just thought mine was a dud.
But now I have learned to NOT trust this seller.
Unfortunate.
Update: 03/25/26
In response to the sellers Trustpilot reply:
I'm no longer seeking resolution.
My return requests were missed for weeks until I opened a Paypal dispute. I was then contacted offering a partial refund for the jacket which I declined as I had no interest in keeping the jacket in its delivered condition. The seller offered to refund me in full if I close the PayPal case to which I responded why not refund it through the PayPal case so we're both protected. No response.
Paypal kindly paid for the shipping fees to return the product to The Jacket Maker's location in USA, but Jacket Maker refused to accept the parcel (in fairness to them, there was import Duties they needed to pay to receive it in the USA). Because of their refusal to accept the shipement, the jacket technically didn't complete its return delivery to their address and Paypal defaulted and closed the dispute in their favor. I suspect the seller never intended to receive the jacket and used this as a tactic to deny refund.
After receiving statement from the logistics company that it appears the parcel recipient (Jacket Maker) has been uncooperative in receiving delivery of the parcel so they consider the delivery complete, I then contacted Paypal with this information and Paypal was able to reverse their decision and force a refund to me.
In all this time Jacket Maker wasn't responding to my emails.
This is why I am weary of them and consider them shady when it comes to accepting returns.
As a small business owner myself I do understand how returns can hurt and be costly but you have to accept that when dropshipping items you can't guarantee the quality so either you guarantee the after sale service or you accept that your reputation will be hit or miss. Clearly many people have been happy with products they received but then you must either be willing to put your money where your mouth is and honour returns / refunds when condition isn't met, or just don't advertise free returns for defective items. Just call it Final Sale or "restocking fee" like others do.
UPDATE 2: 04/10/2026
The seller kindly reached out to me again apologizing for the technical errors that led to them not receiving any of my emails requesting support prior to opening my PayPal case and then during the return stage.
The seller extended an offer of goodwill to me for 50% off any jacket from their store in response to my negative review on Trustpilot. They do care about their reputation - which I appreciate. However I will not be trying another order. Personally, I would still caution against ordering from this store again - however I acknowledge that not everyone's experience will match mine.
Reply from The Jacket Maker2026-03-25
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you have raised regarding both the product and the return process. This is certainly not the experience we aim to provide.
We would really like to look into this matter in detail and assist you further. Could you please share your Order ID or the email address used to place the order? Once we have these details, we will review your case thoroughly and get back to you with a proper resolution.
We appreciate your patience and look forward to resolving this for you.
Regards,
Update: after 8 months and a lot of back and forth, the jacket arrived exactly as described. The waiting time was a bit of a hassle, and I genuinely thought I'd never see it, but in the end, the Jacket Maker turned out to be true professionals.
Old:
I never got the jacket. For almost six months the staff made promises but then I was ghosted with no way to get my money back. Where all these positive reviews are coming from is beyond me. DO NOT USE THIS STORE!
Reply from The Jacket Maker2026-03-18
Hello Nicolas,
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had and completely understand your concern.
Upon reviewing your order, I can confirm that it was a custom-made jacket placed in December. Custom orders involve detailed design and production processes, which typically take 8-12 weeks after the finalization of measurements. While we had initially aimed to complete your order sooner than 10 weeks, there was an unexpected delay, and we sincerely apologize for not meeting the timeline communicated.
That said, your jacket has now been completed, and the final photos have already been shared with you. Please rest assured that your order has not been overlooked, and we are fully committed to delivering it to you.
We would really appreciate the opportunity to resolve this for you. Kindly reach out to us via email, and we will personally ensure that your concerns are addressed promptly and your order is delivered without further delay.
Regards,
Well I am a great fan of westerns and western clothes. The Jacket Maker gave me the opportunity to design my own which I did. Their help along the way made things easier for me, especially with measurements. When I received the jacket I was really impressed. And I found no delays in delivery either.
I have another jacket in mind so will definitely be getting in touch with the team here. Great stuff thanks.
Finding a specific type of jacket that suits your needs can be difficult. However, at TJM, the variety offered makes it easier for me to choose my jacket, and i got exactly what i wanted. Also, they offered custom-made jackets if you couldn't find one that you need.
The order placed was smooth, and the delivery was sooner than expected. Customer service provided is great, as they personally care for your needs. A trustworthy shop indeed.
Jacket looks and fits great. It seems durable and it is quite warm, which is what I was looking for.
I went for a size L and it is a good fit. I will definitely buy again from them.
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