The Best Jacket in my closet
Very good quality real leather jackets. Great customer service. Trending designs and my jacket has a custom fit.
About The Jacket Maker
Data updated- Website
- www.thejacketmaker.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 90 reviews
- Replies to negative
- 83% (5/6)
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About this business
Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.
Is The Jacket Maker legit?
The Jacket Maker (www.thejacketmaker.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the handcrafted leather products, highlighting the perfect custom fit and gorgeous stylish designs that truly exceed all expectations. Consumers frequently mention that the supportive staff and dedicated design consultants are extremely helpful, professional, and patient throughout the entire custom ordering journey. However, some reviewers were not happy with long delivery times or unexpected shipping delays when receiving their custom items. A few other people also felt that certain products had minor surface defects upon arrival or required careful communication regarding exact sizing details during production.
Auto-generated from all reviews of this business. For reference only.What people say
Beautiful leather jacket
The jacket I received is truly beautiful, very well made and the fit is perfect. Quality is top notch and I'm loving the versatility of wearing it with jeans, dress pants or a skirt!! Customer Service was great as well.
great high quality leather jacket
great high quality leather jacket, going to be a staple in my closet
Very professional company
Very professional company. With high quality materials
Beautifully crafted jacket!
Beautifully crafted jacket!! Super impressed with the fit, feel, and quality.
My son loved his jacket
My son loved his jacket, great quality item. I liked how it is custom measured to fit :) True to photos!
Fabulous - order with confidence.
The customer service is A*. I made a mistake on my address and Sam corrected this for me. The bag arrived on time and is fabulous quality. I would wholly recommend this company without reservation.
It was an excellent campaign in…
It was an excellent campaign in conjunction with the brand The Jacket Maker, the product is of excellent quality and style. I approve and recommend it!
To say I was concerned buying a leather…
To say I was concerned buying a leather jacket online from NZ would be an understatement. Fit, leather quality, finishing. All turned out great. The fit is spot on, the leather holds its shape well and the finishing is great! Delivered quickly too!
Positive experience with the Customer service
After an initial problem, the customer service managed to fix everything.
Reply from The Jacket Maker2025-12-24
Hi Ardit, We truly apologize for the inconvenience this delay has caused and understand how frustrating this experience must have been. Unfortunately, due to a significantly higher volume of holiday orders, some orders have taken longer than anticipated. This is not the experience we aim to provide, and we regret the delay in your case. To address this properly, a member of our team will be reaching out to you directly via email to discuss a few available options and ensure we make this right for you. We truly appreciate your patience and the opportunity to resolve this. Best Regards,
The jacket was not dyed properly
The jacket was not dyed properly. Aftercare customer service was helpful and sent a replacement. Sadly there’s no quality control as this is coming directly from Pakistani jacket maker and again the replacement was poorly dyed. I would avoid this company like the plague. Such a waste of money and time.
Reply from The Jacket Maker2025-12-22
Hi Michael, Thank you for sharing your feedback. We are truly sorry for the frustration this experience has caused and understand why this has been disappointing. This is not the level of quality or consistency we aim to deliver, and we regret the time and effort you had to spend raising the concern more than once. Please rest assured that your case is being handled with priority, and we are actively working with you to reach a resolution you are comfortable with. Your concerns have been taken seriously and are being addressed directly. We appreciate the time and patience you have given us throughout this process and regret that the experience so far has fallen short of what you should have received. Best Regards,
Good communication and fab product
Good communication and fab product. Lots of choice and high quality leather. So soft and well made too.
10/10
Excellent product & service, fast shipping. The bag is functional, stylish and very well made.
The quality and craftsmanship of the…
The quality and craftsmanship of the jacket I received is excellent. The details and the design are comparable to a much more expensive brand. If I lived in a place that had more cool weather I would definitely order another design. I’ve already taken this one with me on my trip to the northeast.
Excellent quality and aesthetically…
Excellent quality and aesthetically undefeated.
I bought a leather jacket the quality…
I bought a leather jacket the quality and fit was perfect this is a great company they kept me informed with emails and tracking I would definitely recommend the jacket Maker Thanks again the Jacket Maker.
The Jacket Maker - Made-to-Measure!
Although it took a few weeks for my gorgeous made-to-measure Classmith Black Leather Coat to arrive, the wait was absolutely worth it. The Jacket Maker Team worked closely with me on tailoring the coat through several measurements to be sure that the fit would be perfect. I could not be happier with the coat. Classy look, perfect and comfortable fit, and it keeps me warm during the cold northern winter. In fact, I just ordered another Classmith Coat in warm brown leather. Thank you!
Thanks for a great jacket.
Thanks for a great jacket and a great online shopping experience.
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