TodayTix is the place for you to discover, explore and engage with the best shows, arts and cultural entertainment your city has to offer.TodayTix works with thousands of venues to provide the best-priced tickets available in the biggest cities around the world, including New York City, London’s West End, Toronto, the San Francisco Bay Area, Los Angeles, Seattle, Washington DC, Chicago, and Australia. Wherever you are, TodayTix can help you discover what to see next.We've amassed partnerships with more than 1,300 arts institutions in these cities, including SHN, Curran, American Conservatory Theatre, The Public Theater, MSG Entertainment, Roundabout Theatre Company, Cirque du Soleil, Blue Man Group, The Metropolitan Opera, BAM, LW Theatres, The Royal Shakespeare Company, The Young Vic, National Ballet of Canada, Canadian Opera Company, Goodman Theatre, Lyric Opera, The Second City, The John F. Kennedy Center for the Performing Arts, Signature Theatre, Center Theatre Group, LA Opera, the LA Philharmonic, The 5th Avenue Theatre, Seattle Repertory Theatre, Pacific Northwest Ballet, The Kimmel Center, American Repertory Theater, AT&T Performing Arts Center, and Sydney Theatre Company.Since launching TodayTix in New York City in December 2013 by life-long friends and Broadway producers Merritt Baer and Brian Fenty, the company has engaged more than 5 million users to connect beyond ticketing into new cultural experiences that bring human interaction back to our digital world.
TodayTix (www.todaytix.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 85% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, responsive, and kind when resolving various booking issues. People note that the customer service team consistently provides quick, professional, and effective support, making the entire ticketing process completely stress-free and pleasant. Some people were dissatisfied with the rigid policies and felt that customer support could be rather inflexible when handling unexpected personal emergencies or technical system glitches. Additionally, a few reviewers explicitly mentioned experiencing frustrating communication delays, unhelpful automated responses, or difficulties in reaching a human agent when urgent assistance was required.
Auto-generated from all reviews of this business. For reference only.Today's show was cancelled and as soon as I requested for a refund, they initiated without any further troubles.
Thank you for your review! We're really sorry the show was cancelled but really glad the refund was processed so quickly and smoothly. We hope to help you find another great show to look forward to very soon!
Quick replies from the same person via email. Reassuring and helpful advice that came up with a resolution to my query. Thank you Alex for your help and advice and for going above and beyond.
Thank you for your review! Really glad Alex could be so reassuring and go above and beyond to find a resolution. We'll make sure they know how much it was appreciated. We hope to see you booking with us again soon!
Great service and easy to use app. Great deals and customer service.
Thanks for sharing this! Really pleased the whole experience hit the mark. We hope to see you back with us soon!
The help was good but it took me timeout detsta d what I needed to do. I really would prefer to speak with an Abe t the. Go back and forth online
Thank you for your review and we're glad we could help! We completely understand the preference for speaking to someone directly. While we don't have an inbound phone line, our live chat connects you straight to a real member of our team via our support centre on the web or app. We hope that helps next time!
Very user friendly service, great choice of shows. Customer service is also very reliable, Lucy was very helpful with my query. 👍
Thank you for this! Lucy is great and we're so pleased she could help with your query. We'll pass your kind words along and hope to see you booking with us again soon!
Excellent service from Sam, thank you
Thank you for this! Sam is brilliant and we're so pleased he could provide such excellent service. We'll pass your kind words along and hope to see you booking with us again soon!
This is my go to for Broadway tickets. I use several different ticketing apps and TodayTix is by far the best for advance purchasing show tickets. I am glad I came across the app!!
Thank you for your review! The go-to for Broadway tickets. We love to hear it! Really glad the app is delivering and we hope to help you find your next great show very soon!
I am very unhappy with TodayTix. I went to buy tickets for my birthday and put the right date in, in the process the possibility to book rush tickets came up so I pressed that and the date was changed without any comments. When I contacted customer service I was told that there is nothing that can be done.
Thank you for your review, and we're truly sorry the experience left you feeling this way. We completely understand how frustrating it must have been to realise the date wasn't what you were expecting. Rush tickets are released on the day of the performance only and are always for that same evening, with the date confirmed at checkout before purchase is completed. We know that doesn't make it any less disappointing, and we really wish we could do more. Unfortunately, as Rush tickets are final sale for that same evening's performance, we're not able to amend or transfer them, as outlined at checkout. We're really sorry we can't help further on this occasion.
Alex really helped me out with my situation in a kind and quick manner
Thanks for sharing this! Really pleased Alex could deliver such a kind and quick experience. We'll be sure to pass your kind words along. We hope to see you back with us soon!
Alex was amazing he was very helpful and completely understanding of the situation, it is frustrating having to answer a bunch of ai bots and can be a struggle to get through to an actual person however this is no reflection on how Alex handled the situation, it would be amazing to skip the bot or have an option when you open up the custom support chat to strait away to talk to a real person or a number to call
Thank you for this! Really glad Alex could deliver such a great experience. We hear you on the bot frustration. Our chatbot helps collect all the information before connecting with a member of their team, so they can assist much more quickly. It can also offer self-service options for your order. Once we have all the information, the live chat will connect you straight to a real person. We'll pass your kind words along and hope to see you booking with us again soon!
Thanks for sharing this! Really pleased the experience was so positive. We hope to see you back with us soon!
I’ve used today tix before and it’s been fine. If there’s any issues there customer service is AI and not bothered at all. Really poor customer service.
Thank you for sharing this and we're sorry the experience wasn't up to scratch. We can see you got in touch late last night and our team has followed up with you this morning with full credit for the purchase error. Mistakes happen, and we never want our customers to lose out — especially those who regularly support live theatre! If there's anything else we can help with, please get back in touch with our team. We'd love the opportunity to restore your confidence in us.
I'm very disappointed as I haven't received my e tickets today tix have had my money and now don't seem interested in helping me!, Why can't they just send them to me? I've gone through hell and still no tickets Never again
We're sorry for the stress this caused! E-tickets are sent within 24 hours of the performance rather than at the time of booking, to protect the security of every booking. We can see your tickets were delivered this morning and everything is in order for tonight. We weren't able to find any contact from you on our end, but please don't hesitate to get in touch at [email protected] if you need anything further. We hope you enjoy the show!
Michael at TodayTix was incredibly helpful with cancelling and refunding an on the day ticket due to a family bereavement. I have booked many tickets with TodayTix and found the company professional and helpful.
Thank you for your review and we're so sorry for your loss. We're really glad Michael could handle everything with such care and make things a little easier during such a difficult time. We'll make sure he knows how much it was appreciated. We hope to welcome you back when the time is right.
I had trouble with my voucher code and Lucy was able to get it sorted quite quickly so I could buy my ticket to GREASE!
Thank you for your review! Really glad Lucy could get the voucher code sorted so quickly and make sure you didn't miss out on Grease! We'll make sure she knows how much it was appreciated. We hope you have a brilliant time!
Customer Service Prinna was simply excellent! I couldn’t thank her enough in sorting out everything so quickly for me.
Thank you for this! Prinna is brilliant and we're so pleased she could deliver so quickly. We'll pass your kind words along and hope to see you booking with us again soon!
Return of The GODZ! was a fantastic show. The performers were energetic and talented, and the atmosphere was amazing from start to finish. I really enjoyed the music, the costumes, and the overall production. It was entertaining, funny, and memorable. I would definitely recommend it to anyone looking for a great night out.
Thanks for sharing this! Really pleased the show delivered on every front. We hope to see you back with us for your next great night out soon!
Their customer service so very quick to respond and so helpful. Just love the whole concept of Today Tix. Use them whenever I'm heading to London.
We're really glad we can be part of every London trip! We hope to help you find your next great show whenever you're next in town.
One of the highlights of my weekend was working with the team at TodayTix. I had some flight/weather and adulting challenges when I booked my trip to nyc over a month ago. Thanks to Alex - the agent who saved my weekend - was able to assist with all of my mishaps and truly saved my weekend plans. I am so greatful.
Thanks for sharing this! Really pleased Alex could be there for you through all the travel chaos and make sure the weekend stayed on track. We'll be sure to pass your kind words along. We hope to see you booking with us again soon!
Marika was sooo helpful and quick to respond
Thank you for this! Marika is brilliant and we're so pleased she could be so helpful and speedy. We'll pass your kind words along and hope to see you booking with us again soon!
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