China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Written by the business, not verified by us.
Is Tomtop legit?
Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
Worst experience I ever had
Bought item broken they refused to replace stating item not made any longer which is a lie
Then ask for repair quote when that was too much they refused to pay that. These guys are dirtbags!
Reply from Tomtop2021-07-22
Dear Mark Martin,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, we are sorry for any quality problems with your product, please do not hesitate to contact our customer service.
We have checked that your item has been ordered for few months , it is ture that the item has stopped producing ,we fell very sorry that we could not resend the accessories to you , later we have applied for a refund as agreed .
We will improve our service, hope you understand .
Best regards,
Tomtop.com
Parcel (sons birthday present) not received by me (delivered to someone else). Tomtop will not replace or refund me. Received an email asking to prove I hadn't received the parcel - how do you prove that. DO NOT USE THIS COMPANY, they do not have their customers at heart.
There are 33 flats where the parcel has been delivered, I have put a poster in each of their postboxes asking if they have the parcel and no-one has responded. I have also been in contact with Hermes (the courier) who have advised you speak with them directly - not sure if you've done this? My Order ref: BN21G01L1021-9NIZTF. Emails have been back & forth with Ava who has said you will not be replacing this. I have one very disappointed son and you have one aggrieved customer
Reply from Tomtop2021-07-22
Dear Tracey Nicolls，
We are sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
If a parcel was delivered, we suggest you ask your families and neighbors to see whether they have signed it , you could also contact the local post office to check it , if there is not , you contact us , we will offer you a good solution .
Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon as possible .
Looking forward to your quick reply.
Best regards,
Tomtop.com
I wanted to buy something from tomtop but asi can see 1000s of negative comments against them. I changed my mind at stay away from big scammer TOMTOP. Thanks Trustpilot to save us from fraud company.
Reply from Tomtop2021-07-06
Dear friend ,
We are really sorry to hear that . There maybe some misunderstanding .
We always try to improve the quality of products and customer service, but we cannot satisfy all customers, after all, everyone's expectations are different, but we always try to do our best.
We understand your concern and can assure you that we are a lawful company.
We have a large customer base coming from all over the world.
So please don't worry, if you are interested in our products, please visit our website to place the order.
We will continue to provide better services to our customers.
Have a great day!
Best Regards,
Tomtop.com
AN21A26G5507-6IDE36 Order date: 2021-01-26 07:55:08Total: US$13.51 RX871404725DE
Reply from Tomtop2021-04-07
Dear Zdeno Bxy，
Thanks for your supporting firstly.
We are very sorry to hear about that. Since we did carefully check the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the international transportation.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
There's a lot of mixed experiences out there and you could easily write TOMTOP off. The postage time was from China very slow but the tracking was correct. My parcel arrived and the product was exactly as described.
I ordered an item. Within 5 minutes I realized it was an outdated model. Within 15 minutes of ordering I asked for a refund. It took 4 emails and a bit of hesitancy on their part but I received a full refund within 2 days. That's good enough. One star removed for the anxiety level incurred.
Good prices on some products and very fast shipping. I had an issue from my very first order a couple of years back, items arrived defective and never got it resolved. I'm willing to try again and see what happens.
Reply from Tomtop2021-03-12
Dear Alwin Samayoa ,
Thank you for your supporting .
Please feel free to let us know if you have any further questions.
You could contact our customer service [email protected]
Have a great day!
Best Regards,
Tomtop.com
*Resolved* Tomtop not shipping and stopped replying
Edit 22 March. Rating changed from 1 to 3 stars. Refund has come through to my credit card. It's a shame that I had to give them a bad rating before I was contacted by someone that wanted to sort out my situation. Total time to resolve the issue since giving the poor rating has been 11 days, which is not bad. I'm glad I can give Tomtop a better rating. Maybe that's a lesson learned for me - more like several lessons!
Edit 18 March. After waiting 5 days I contacted them back to check on my refund. They have sent me a screenshot of the refund showing as 'pending'. It will take a few days to come through to my credit card, and then I will update this review. Hopefully the issue is resolved and I can give Tomtop a better rating.
Edit 12 March. Now they tell me they were just shipping it, and my refund will be delayed while they stop the shipping order. I feel that this is a delaying tactic, it is too great a coincidence. My order status still shows as 'Processing'.
I stand by my one star rating. I will not give them much more time before I go to my credit card company.
Edit 10 March. Tomtop have replied and offered me some options, one of which is a refund. I have asked for the refund. Let's see how well that goes.
*Original review*
I ordered an item on 9th February. Tomtop took the money from my credit card the same day. They have still not shipped the item (today is 9th March), and are not answering my emails any more. Their website lists the item and says "Usually will be shipped in 24 hours".
Very poor - I am not even sure I will get my money back! I will have to go to my credit card company.
Don't buy from Tomtop!
Reply from Tomtop2021-03-10
Dear Tom Forster ,
We are sorry to hear that .
The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.Therefore, shipment will be a little delay .
We have sent an email for a good solution , please do not hesitate to contact us .
Thanks for your understanding .
Best regards,
Tomtop.com
Dear Tom Sharkey,
Sorry for the delayed shipment .
I have checked but could not find your order number.
For any problem , please do not hesitate to contact our customer service : [email protected]
Sometimes orders have been shipped but logistics information is not updated timely .
Thanks for your kindly understanding .
Best Regards,
Tomtop.com
Was overall very pleased with the service I received. I was worried about the time it would take to receive but was shocked to learn my package was already on it's way to my home. Good job Tom Top!
They seem to want to resolve issues but are a little slow and overly enthusiastic and not always realistic
Not a bad company you can get deals but trans port time for off shore stuff
Reply from Tomtop2021-02-22
Dear Smikutel,
Thanks for your kindly suggestion .
Sometime the reply will be a little delayed due to our holidays or weekends .
We will continue to provide better services to our customers.
Please feel free to let us know if you have any further questions.
Have a great day!
Best Regards,
Tomtop
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