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Vehicles & Transportation

Tomtop

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950 reviews

3.0950 reviews
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About Tomtop

Data updated
Website
www.tomtop.com
Category
Vehicles & Transportation
Location
China
Status
Unclaimed
Last 12 months
2 reviews
Replies to negative
75% (282/374)
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About this business

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

Written by the business, not verified by us.

Is Tomtop legit?

Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

I have not received my order yet but it…

I have not received my order yet but it said it was shipped. I can not track it because the web site it takes me to after I click the track my order (or what ever it says). I take me to a web page that says "sorry there was an error 404" on the web page.??? I do have to tracking number an my order number but cant track it????

Reply from Tomtop2021-01-27

Dear Ethan Mahosky, Thanks for your supporting with us . We have checked your order , when you check the page, please choose the logistics company , then information can be shown , your order has just been delivered on Jan.26 , we also sent you an email to confirm , please do not hesitate to contact us if you have any problems . Thanks again for your understanding . Best regards, Tomtop

Great website with a wide range of things

TomTop is a great website with a wide range of things you can buy ...for now on this is my go to website when i need something....my experience was great at the moment im tracking my package i bought online ...and it looks like its coming thru pretty fast

Reply from Tomtop2021-01-25

Dear Dylan Mitchell, We are really grateful for your supporting . We will continue to provide better services to our customers. Please feel free to let us know if you have any further questions. Have a great day! Best Regards, Tomtop

These guys are good would've given 5…

These guys are good would've given 5 stars but don't remember what I bought from tomtom

Reply from Tomtop2021-01-25

Dear Dagan Briggs , Thanks for your supporting with us . You bought Earphone Bluetooth5.0 Wireless Headset Magnetic Neckband Earphones. For any problem , you could contact our customer service . Have a nice day . Best Regards, Tomtop

I would recommend TomTop to other…

I would recommend TomTop to other people it's secure and reliable good value and responsive thank you yours sincerely Raymond Dowling

Reply from Tomtop2021-01-12

Dear Raymond Dowling, We are really grateful for your supporting . We will continue to provide better services to our customers. Please feel free to let us know if you have any further questions. Have a great day! Best Regards, Tomtop

The first time they were wrong but then they were perfect

Edit: after the bad Christmas experience (basically I chose them because they promised fast delivery from European warehouse, because I had planned to give away the goods purchased for January 6, 2021 .. but although I had also foreseen a grace period, after weeks from the request , the goods had not yet been sent to me but in the meantime they had put back on sale the item that they said to me out of stock, which made me very irritated and at the same time forced me to buy another gift, since the purchase made by them it was far from coming ---- After some waste of time and discussion I got my refund and I was left with only anger. ------ Now, after a couple of months, I TRY AGAIN, hoping that not being plus the Christmas period, there would have been no other hitches and so it was, because in 6 days I received a well packed package (from warehouse in Germany) with the goods working correctly .----- As right, I corrected there my review but with only 4 stars because maybe in NAtale I was just unlucky but the crime was there, partially rebalanced now. ----------------------------------------------------- Edit: dopo la pessima esperienza natalizia (in sostanza li scelsi perché promettevano consegna veloce da deposito Europeo, perché avevo programmato di regalare la merce acquistata per il 6 gennaio 2021 .. ma nonostante io avessi previsto anche un periodo di tolleranza, dopo settimane dalla richiesta, la merce non mi era ancora stata spedita ma nel frattempo avevano rimesso in vendita l'articolo che a me dicevano esaurito, cosa che mi fece irritare non poco e contemporaneamente mi costrinse a comprare un altro regalo, dato che l'acquisto fatto da loro era ben lontano dall'arrivare ---- Dopo qualche perdita di tempo e discussione ottenni il rimborso e mi rimase solo l'arrabbiatura. ------ Ora, dopo un paio di mesi, CI HO RITENTATO, sperando che non essendo più il periodo natalizio, non ci sarebbero stati altri intoppi e così è stato, perché in 6 giorni ho ricevuto un pacco bene imballato (da deposito in Germania) con la merce correttamente funzionante. ------- Come giusto, ho corretto la mia recensione ma con solo 4 stelle perché magari a NAtale sono stato solo sfortunato ma il fattaccio c'è stato, riequilibrato in parte ora.

Reply from Tomtop2021-01-11

Dear bryan S, We are sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. If the order was not shipped on time, please do not hesitate to contact us . We are happy to help. The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.Therefore, shipment will be a little delay . Just keep in touch ! Here I can not find your order , so I hope you contact us with your order number, we will offer you a good solution . Thanks for your understanding . Best regards, Tomtop Caro bryan S, Siamo spiacenti di apprendere che ti senti derubato, ma possiamo assicurarti che siamo un'azienda legittima e operiamo in modo etico tenendo a mente le esigenze dei nostri clienti. Se l'ordine non è stato spedito in tempo, non esitare a contattarci. Siamo felici di aiutarti. Il livello delle scorte nel nostro sito Web è costantemente aggiornato, ma in alcune rare occasioni il numero di unità disponibili non corrisponde allo stock effettivo di un prodotto nei nostri magazzini, pertanto la spedizione sarà un po 'ritardata. Resta in contatto! Qui non riesco a trovare il tuo ordine, quindi spero che ci contatti con il tuo numero d'ordine, ti offriremo una buona soluzione. Grazie per la tua comprensione . I migliori saluti, Tomtop

Great quality and really trusted site. Tomtop Care Number [ 09337710197 ]

Very very Good Great

Reply from Tomtop2021-01-06

Dear Rumi Raaz, Thanks for your supporting and hope you are doing well. We are glad to hear that , and we will continue to improve our service . please feel free to contact with us if you have any problem. Happy new year ! Best regards, Tomtop

Prices were very competitive but…

Prices were very competitive but Customer Services could be better. Ordered an item recently from their EU warehouse which is based in Germany. Normal deliveries take about 3-5 days. But I knew there may be delays due to the current global situation. However, when the borders closed due to the new Covid strain in the UK things got complicated. GLS, the courier's used by Tomtop, cancelled/postponed all deliveries to the UK. This I don't have an issue with and I'm sympathetic given the situation. However, the issue was with a lack of updates. Tomtop didn't appear to be aware of the situation with GLS and kept saying to wait a bit longer. I was having to do all the chasing! Then when I tried to cancel the order, was told not possible as it was in transit. So the only option was to wait with no idea if and when I might receive it. To my surprise, the tracking that had not been updated for a week, had an update to show the 3D printer I ordered was in the UK with Parcel Force. Within 24hrs of that update I received my printer. I am extremely happy with the printer, my son is over the moon albeit a belated Xmas present. Despite all the issues, overall I'm generally happy but for the lack of communication and updates given. I will still use Tomtop for future orders, but not for items I need sooner than later.

Reply from Tomtop2021-01-04

Dear Naz H, Thank you for choosing us and we apologize for any inconvenience caused. Recently shipment is slower than before, we could deeply understand how anxious when you not receive it on time . For the logistics problem, we have contacted with out logistics company . We are glad to see that finally you received it , and thanks for your suggestions . We are also committed to bringing better services to our customers. If you have any inquiries, please do not hesitate to contact us at any time . Have a nice day. Best regards, Tomtop

tomtop.com is a great site.

tomtop.com is a great site their prices are affordable. Although the goods that I order come from chine, the shipping is free, express and duty free. When I order my items it take about 7 days at most to arrive. The universal cell phone signal boosters they sell are great. Even though they are 3G they solved my signal problems. I ordered 5 of them already and I recommend them to people.

Reply from Tomtop2021-01-06

Dear Diarassouba Aliou, Thanks for your supporting and hope you are doing well. We will go on to improve our service , and bring you a good shopping experience . please feel free to contact with us if you have any problem. Happy new year ! Best regards, Tomtop

Smooth, I'll be back!

Great discount on a normally expensive Xmas present... Received it exactly 7 days after order, even if ordering from a warehouse in an other country (from Germany to France). Payment with credit cards requires an extra step through email (24h, customer service us really fast sending the emails), so shipment might be even faster if payment is through PayPal.

I have been purchasing items through…

I have been purchasing items through Tomtop for a couple of years now. Their order process and shipping is very good. Most of the items I have ordered have been very good however some items are of poor quality. For the most part, I am very happy with Tomtop and will continue to purchase items through this company.

I rarely order from here

I rarely order from here, but I am happy with the purchases. What’s annoying, though, is that after each order, the store asks me to send a photo of my credit card to confirm the purchase. I think it's illegal. That's why I order less often.

Pretty good website.

Pretty good website.. I bought an adapter for my Sony A6000 camera, the quality is pretty good for now.. But they have delayed the delivery.. Maybe because of pandemic. Afterall its good

Very good eshop

Very good eshop. Good prices, fast delivery zero shipping cost!!

Reply from Tomtop2020-10-06

Dear Dimos Kalogeropoulos, Thanks for your supporting , hope all goes well with you . We sincerely hope you can continue to watch the improvement of our website. Of course, if any problem , please feel free to contact us. Hope to get your understanding. Best regards, Tomtop.com

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