Nice little RC-4WD off-roader
Nice little RC-4WD off-roader! Fast delivery, really fast car with great suspension! Great: you can adapt reduce max. Speed for indoor use!! Recommendation, not for kids
About Tomtop
Data updated- Website
- www.tomtop.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 75% (282/374)
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About this business
China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Written by the business, not verified by us.Is Tomtop legit?
Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
All good
All good, I received everything in record time, perfect packaging, no defects and perfect communication with the courier and the seller. Thank you
Guys, Avoid this Website!!
Guys, Avoid this Website!! It's deceptive!! They have no security measures for us customers, absurd! I don't understand how they can still be online!! My first and last experience, their customer service is truly absurd; they respond when and if they want to, making you waste so much time when you have a serious problem, yet they've taken the money as if it were gold!! And very deceptive; on their website, I was about to leave a review regarding what happened, and coincidentally, it wasn't posted and isn't being displayed! They offer insane discounts, but it's just to lure us in and sell us stuff that's likely broken or used. I don't like giving such dramatic reviews, but unfortunately, it's what happened to me and many others... But to their misfortune, I'm someone who, if you try to cheat me, surely won't succeed for long because I'll leave reviews everywhere to inform all potential new customers to avoid the site! So actually, it won't be me losing; it'll be them :) And this is a second Updated review done..
Reply from Tomtop2024-04-08
Dear valued customer, We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our website. We strive to provide the best possible service to all our customers and it is disheartening to hear that we have fallen short of your expectations. In order to address your concerns and rectify the situation, we kindly ask that you provide us with your order number so that we can investigate the issue further and work towards a resolution. Your feedback is important to us and we want to ensure that your experience with us is a positive one. Please feel free to contact us with your order number at [email protected]. We are committed to resolving any issues you may have encountered and appreciate your patience and understanding. Thank you for bringing this matter to our attention and giving us the opportunity to make things right. Sincerely, Tomtop Customer Service Team
Nice
Nice, but can by better
To buy a chainsaw experience
It was easy to find what I was looking for. It was very good price. I was delivery quick. I bought a mini chainsaw
Perfect buy
Perfect buy. Quick, safe, no issues. Package arrived at home in just 11 days, sealed, with no damage. Product as describe. I will use your site again. Happy buyer
product according to description
Placed an order about a week ago
Placed an order about a week ago. Had come concerns about my item so I launched a PalPal dispute after reaching out to the company and not getting a response. After the claim was submitted, I promptly got a response. They addressed my concern. Then said to be patient as the order would now be processed normally. Its been a few more days with no tracking info. So who knows. I'm going on a week now with no real order or shipping conformation. I'm in limbo wondering if my order will ever show up or not. But customer service was friendly when I did reach out to them. I guess we will see if or when my order shows up. Also after submitting my order I now get of lot of strange spam emails.
Reply from Tomtop2024-03-28
Dear Customer, Thank you for your recent order . We sincerely apologize for any confusion or inconvenience you may have experienced. Upon reviewing your order, we discovered that the product you purchased is currently out of stock and will require a few additional days for preparation. We also noticed that our attempts to communicate with you via email were unsuccessful. In light of these circumstances, we have processed a refund for your order as per your online message request. We truly appreciate your understanding and patience during this time. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your business and are committed to ensuring your satisfaction. Thank you for your understanding. Best regards, Tomtop Customer Service
I'm waiting for support
I'm waiting for support, since my 3D printer arrived broken. It's not true that they do checks..!!! and they aren't even replying to my emails.. I think I'll return it, the site isn't reliable... Alixpress is better!! safer ! ---------------------------- I'm tweaking the message. They replied, albeit slowly. Maybe we're nearing an agreement. However, I prefer AliExpress logistics; I feel more secure than sending emails. It was the first and will be the last time. Additionally, I wrote a review on the website where I purchased the printer, detailing the issue encountered. Interestingly, no reviews have been published, so something seems off. This is the order number: AA24C18V5555-9S0KT6 I hope you resolve it soon
Reply from Tomtop2024-03-28
Dear Customer, We would like to extend our sincerest apologies for any negative experiences you may have had with our service. In order to assist you further and address your concerns directly, we kindly ask that you get in touch with our customer service team. Please provide us with your order number or any other relevant information that could help us in resolving this issue. Once again, we deeply regret any inconvenience you have experienced and appreciate your understanding as we work to resolve this matter. We look forward to hearing from you and making this right. Best Regards, Tomtop Customer Service
Excelent
Good description, fair dealing, very fast delivery. Emerging prices.
All orders were processed and delivered…
All orders were processed and delivered promptly. Also the communication was without problems
very fast delivery
very fast delivery. all is perfect.
Great
Great: high delivery speed to Italy !! five days (starting from German Store) = 5 stars to Tomtop. One star less to Fnirsi: the instruction manual, and the downloadable manual from web, shows a "RET" button not existing on the machine. The leftmost button on the scope is "SEL". I'm still waiting explanations from fnirsi contact mailbox. I can't record a question on the official web page, because chaptcha security check is (for me) hard to perform, with chinese instructions. Furthermore, it also does not allow USB export with Windows 10 x64, because not detected from so made SO. To investigate the problem, I tried connecting to a Win 10 x86 PC, and it worked. So, USB export doesn't work on Win 10 x64, but works fine on Win 10 x86. This flaw was unimaginable. Again: 5 stars to Tomtop
Very good product
Very good product Approved
Positive experience
Good price. Good packaging and fast shipping.
Price
Price, quality
Very reliable
Very reliable, with good prices and great discounts. Also they have excellent support. I highly recommend it.
Terrible experience
Terrible experience. Sold me a vacuum from the German warehouse, to another European country (Portugal) with everything in Chinese (instructions, power plug, device language, etc). I’m not even able to add the device to the Mi app to try to change any settings. Completely useless! Don’t even understand how this is legal in Europe. Been trying to engage their support but is really slow and the only thing mentioned so far was that they would cover for a power adapter, but that doesn’t solve the issue. Trying to return it but without feedback so far.
Reply from Tomtop2024-03-04
Dear Customer, We would like to extend our sincerest apologies for any negative experiences you may have had with our service. The Mijia Mi APP supports muti-language setting .If APP connection fails ,please open the APP setting and switch the region to China , then reconnect . In order to assist you further and address your concerns directly, we kindly ask that you get in touch with our customer service team. Please provide us with your order number or any other relevant information that could help us in resolving this issue. Once again, we deeply regret any inconvenience you have experienced and appreciate your understanding as we work to resolve this matter. We look forward to hearing from you and making this right. Best Regards, Tomtop Customer Service
Sviitol Laser Engraver…
I purchased the Sviitol Laser Engraver with all the accessories. I received two parcels on two different days but this was definitely due to a distribution problem on the part of DHL. TomTop's support was helpful in clarifying the problem. The dispatch was fast and the packages arrived undamaged. I recommend the purchase.
Reliable web trader
When I ordered yia TOMTOP, I was alsways satisfied. TOMTOP is reliable paretner with wide range of quality products with acceptable prices.
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