Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.Facebook user group：https://t.co/lDCDlCInsh Instagram：https://t.co/ZnCV1xE4uoDiscord: https://discord.com/invite/aPftfX5AdT
Written by the business, not verified by us.Ulanzi (www.ulanzi.com) has a 3.5 out of 5 rating on OK.one, based on 412 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 30% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. People frequently praise the exceptional build quality and smart design of the items, noting that tripods and stands are remarkably sturdy, lightweight, and very useful for daily content creation. Consumers really love how compact and innovative the gear is, making it a reliable choice for impromptu vlogging and outdoor photography. However, some reviewers were not happy with customer support, mentioning that it took a very long time to get a response or process refunds. A few other people also felt that delivery times were slower than advertised, while noting occasional minor issues with product defects or wobbly parts.
Auto-generated from all reviews of this business. For reference only.Ulanzi stuff is good quality. Only problem is long shipping time.
Hi Aleksander Kostko, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
Contacted by customer service apparently bag was a gift and shoulder strap has arrived. Thank you for correcting the issue promptly. Wrong item delivered ordered camera shoulder strap $111 and small bag delivered. Three emails with photos of order, delivery bag and item delivered. Offered to return incorrect item to receive an email asking why I was returning item??? Worried now I have lost my money.
We’re truly sorry for the inconvenience and confusion caused by this issue. Thank you for bringing it to our attention and for sending over the photos to help us understand the situation better. It looks like there was a mix-up in the warehouse, and we sincerely apologize for that. We absolutely want to make this right for you. Please rest assured — you will not lose your money, and we will make sure you receive the correct item. We’ll arrange for the return of the incorrect item and send you the correct camera shoulder strap as soon as possible. To help us look into this for you as quickly as possible, may I ask which email address you contacted us through? Also, could you kindly confirm your order number and the best email address or phone number to reach you? We want to make sure we're following up with the correct details and get this sorted for you right away.
I really like the ulanzi innovations. I used all the falcam f38 product. It was very nice
Hi Around NYC, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
Got a refund and a quick reply when they found out the product was discontinued
Hi Raphaël TvT, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
The customer service was terrible. My unit arrived and would not work. They suggested removing the sealed battery and would not replace my unit or refund my purchasce price. I would never buy a Ulanzi product again and have advised Amazon users to avoid their products as well
Hi Barry Fahrer, We’re truly sorry for the inconvenience and frustration you’ve experienced — that was never our intention, and we sincerely apologize for any trouble caused. To help us resolve the issue as quickly as possible, could you please provide your order number and preferred contact information? Alternatively, you can reach out to us directly at [email protected]. For faster assistance, please add TRUSTPILOT+YOUR USERNAME in the subject line of your email so we can locate your case right away. We understand we may have fallen short this time, but please be assured that we’re taking your feedback seriously and will do our best to make things right.
I can’t use some payment option, and when I call them they are not responding but on email they will take days to reply. There was a day I received a message from them that they are busy. I mean because we want a responsive service when customers have a problem on orders. Hope it can improve, thank you.
Hi tempura xoxo Thank you very much for your feedback, and we sincerely apologize for the inconvenience you've experienced with the payment process and our response time. We completely understand how important timely and responsive service is — especially when you're facing issues during checkout or with your order. We're truly sorry that our team wasn't able to get back to you as quickly as expected, and we’re actively working on improving both our support systems and payment methods to serve you better. If your payment issue is still unresolved, please feel free to contact us again at [email protected] with the subject “Trustpilot – [Your Name]”, and we’ll make sure someone follows up promptly. We appreciate your patience and understanding, and thank you again for helping us do better.
About the Ulanzy Zero Y: It is a good and stable and lightweight tripod. I have only two things to say: first: what I miss and what my former befree from manfrotto had is one covered leg (with some rubber) because it is not so funny to carry the tripod in your hands when it is freezing cold! And second: I really lost one of the rubber feets during a trip. Not so easy to get new ones.
Thank you so much for sharing your thoughts on the Zero Y tripod! We're really glad to hear you find it stable, lightweight, and a solid part of your setup. You brought up two great points — and we totally get it. Cold-weather carrying can be uncomfortable, and we’ve actually passed along similar feedback to our product team before. A rubber-covered leg might just be something we look into for future versions! As for the lost rubber foot, we’re sorry to hear that — feel free to reach out to [email protected], and we’ll do our best to help you get a replacement part. We truly appreciate you helping us improve — enjoy your next shoot (hopefully somewhere a bit warmer)! ☀️
I already bought a few things from Ulanzi and I'm quite satisfied with the quality of their products. Okay, it takes a few days to a small week for their stuff to reach me, but nothing too bad. With my last order I had a defective bracket included with the microphone. To my surprises it only took me one mail to get it replaced. So thumbs up as far as I am concerned. Four stars. Why not five? I'm kind of like a kid. I want my stuff yesterday! The replacement bracket took about 12 days to get delivered. ;-)
Thank you so much for the great feedback — we're glad to hear you've been enjoying our gear and that our support team got that replacement sorted out quickly for you! 🙌 We'll keep working on making deliveries faster, so your next Ulanzi surprise shows up even sooner. Thanks again for your support and sense of humor — it means a lot!
I ordered a Zero Y tripod to use with my plein air painting pochade box. I needed a smaller and light-enough tripod to fit into my backpack. It needed to have lever-type leg locks. This tripod fits the bill, is strong, easy to set up, adjust and knock down. It is very compact and fits in all my day bags used for art. Shipping took longer than anticipated and tracking information on the shipment was incomplete, leading me to think package was lost... but it still arrived within 2 weeks of ordering. Customer service at Ulanzi was responsive when I emailed about delivery but tripod arrived only one day after I queried and the lack of tracking information appears to have been a USPS issue once it arrived in the US.
Thank you so much for your thoughtful review! We’re really happy to hear that the Zero Y tripod fits your plein air painting setup so well — lightweight, compact, and quick to adjust is exactly what we designed it for. We’re sorry about the confusion with the tracking info and truly appreciate your patience during shipping. It’s great to hear it made it to you safely in the end, and thank you again for giving us the chance to support your creative journey.
After having used the Ulanzi Zero YF38 carbon tripod for more than two years now I noticed play in the central column. It's made of two tubes that are somehow connected.'The play meant I couldn't use the tripod for long exposures: it had become unstable. I couldn't fix it so I reached out to the helpdesk and they said I could screw the twon tubes tight om each other again. That's what I had already tried so I responded to that message and after that they (he/she) sent me a video showing exactly what to do: unscrew the tool from the bottom tube, turn the balllhead sideways and through the hole that appears stick the tool to reache the screw that tightens the two tubes. And then just screw until the two tubes are fixed again. So easy! Probablly was also mentioned in the manual but must have forgotten it.
Thank you so much for your kind review and for being with the Zero YF38 for over two years! We’re really glad the fix worked out and that our team was able to help guide you through it. If you ever need anything else, don’t hesitate to reach out. Wishing you many more stable long exposures ahead! 😊
Hi Andreea Bianca, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
ulanzi is a good brand, also the customer service are resolving the problems very fast, as in had a problem with a light and they gave me the possibility to change it as it was still on guarantee
Hi Popa Mihai, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
I bought a metal mount for my tripod premium price and it lasted 2 months. The spring inside broke so it doesnt hold the phone anymore. I reached to their customer service but its been 14 days with no news except that they will get back which they dont
Hi Mike Chabot, We’re truly sorry for the inconvenience and frustration you’ve experienced — that was never our intention, and we sincerely apologize for any trouble caused. Please contact us to get a replacement unit. To help us resolve the issue as quickly as possible, could you please provide your order number and preferred contact information? Alternatively, you can reach out to us directly at [email protected]. For faster assistance, please add TRUSTPILOT+YOUR USERNAME in the subject line of your email so we can locate your case right away. We understand we may have fallen short this time, but please be assured that we’re taking your feedback seriously and will do our best to make things right.
Very helpful and quick response with the customer service team. The team solved my enquiry and were great at communication.
Hi Sam, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
I recently ordered a MT-79 light stand and couple of MT-49 light stands. I liked them so much that I ordered another MT-49 and three more MT-79s. However, one of the MT-79s came in the box broken. I reached out to the Ulanzi support team via email with a photo of the broken light stand. They immediately offered a replacement, which I accepted. I received the replacement promptly. They whole experience was smooth.
Hi Lee Parkel, Thank you so much for the 5-star review! We're thrilled to hear you’re happy with your experience and truly appreciate your support. Your feedback means a lot to us — we look forward to serving you again soon! — Ulanzi Team
Purchased an Ulanzi CL02 , but turned out that the lens is not recognized by Sony Nex (C3) camera and unusable. Support was relatively quick to respond but sent old firmware veraion which did not help. So I am stuck with unusable lens. Might work on newer models but Nex 3 series + not.
Hi Passat Navigator Thank you so much for your feedback, and we're very sorry for the inconvenience caused. We’ve checked with our technical team, and unfortunately, due to the older system architecture of the Sony NEX-C3, the CL02 lens is currently not compatible with this model. We sincerely apologize that the firmware we provided didn’t resolve the issue. We truly understand your frustration and appreciate your patience throughout the process. While the CL02 works well on newer Sony models, we’ll make sure to highlight compatibility limitations more clearly in future listings and documentation. Thank you again for your understanding and for helping us improve.
I have a travel tripod with the f38 quick release and the tripod is very good quality and easy to use
I bought a D200 stream deck from them, and out of the box it didn’t work. I got this with the intentions of actually being able to use it, but that's not a thing... When I plug it in, it says "Ulanzi Starting Up", but will not do anything further on the screen. I had reached out, and they sent me a .bat file with zero instructions on what to do with it. On a Mac, have fun opening a batch file. So I thought maybe try my PC, and run the batch file from there. No dice. I had reached back out on both Facebook Messenger and email, but they have sent me the same file again after I told them that doesn’t work. It’s all copy and paste in their customer service, and they have no idea what they’re doing. Do yourself a favor and do not get anything from this company. It’s trash. They’re trash. Update: Having reached out several times without answers or a response, I finally found someone willing to replace my D200. It came, and this one worked out of the box. It upsets me that it took well over a month to get someone human to talk to me, but it worked out eventually. The customer service needs work. Bad. I am appreciative that they eventually fixed their mistake, so I did up the stars from 1 to 3.
Hi andrew j, We're truly sorry for the poor experience you've had — both with the D200 device and the support you received from us. This is far from the standard we aim to uphold, and we sincerely apologize for the frustration it has caused. We understand how disappointing it is to receive a product that doesn’t work as expected, and even more so when the support feels impersonal or ineffective. Thank you for bringing this to our attention — we will immediately escalate your case to our technical team for proper follow-up. To resolve this quickly, could you please reach out to us again at [email protected] and include your order number and the subject line “Trustpilot – D200 issue”? We’ll ensure that a real person reviews your case and provides you with a clear and working solution — tailored to your operating system. Again, we truly regret the experience and appreciate your patience as we work to make this right.
I really love the quality of the products, I have ordered a few. Only complain, that however I'm in Europe, the products are shipped from China, which makes it very slow.
My order was lost on the way but the company answered me at all times, fortunately I paid for insurance.
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