Veterans United values customer feedback and reviews. Read Veterans United reviews here on TrustPilot and see what other homebuyers have to say.Veterans United is a full-service mortgage lender that specializes in the VA Loan - a mortgage option backed by the U.S. Department of Veterans Affairs available to active-duty service members, as well as veterans and their families.Veterans United Home Loans is an equal opportunity lender and is not affiliated with any government agencies, including the VA. Customers with questions regarding our loan officers and their licensing may visit the Nationwide Mortgage Licensing System & Directory for more information. NMLS #1907 (nmlsconsumeracess.com)
Is Veterans United Home Loans legit?
Veterans United Home Loans (www.veteransunited.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers regularly praise the dedicated staff for being extremely helpful, attentive, and guiding them smoothly through every single step of the home-buying journey. Consumers consistently note that loan officers communicate effectively, respond quickly, and answer all inquiries with remarkable professionalism, ensuring complete peace of mind.
However, some customers also noted frustrating experiences, mentioning that representatives pressured them regarding specific loan choices and repeatedly requested identical paperwork multiple times. A few reviewers felt that the team dragged their feet during transactions and proved entirely unhelpful throughout the entire process.
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Matthew Reehl was the most amazing loan officer I could ever ask for. Cool, calm and collected. He knows exactly what to do like a 30 year pro. He made the process super simple and easy .
And his counter part Jared did his thing as well. These are the perfect due to work with when your looking for a new home. I cannot say anything negative at all about these guys. To add to it they paired me with the greatest of all time realtor Mrs. Diana Jones . Man this woman is the exclamation mark. Amazing.. she knows her job and she is super committed to making your dreams come true. Literally working until 2am and sending documents over for me to sign. She is remarkable. I definitely would request this BIG 3. They are simply amazing. Thanks Matthew, Jared, Diana . Love
Buying a home can be stressful, but this team made the entire process feel smooth and reassuring from start to finish. Lindsey, my loan officer, was absolutely wonderful. She made me feel comfortable every step of the way, was incredibly knowledgeable, and always responded so quickly whenever I had questions or needed guidance.
Kelly, my loan coordinator, was amazing as well! She stayed on top of every detail, kept everything moving, and our closing ended up being moved up, which meant so much to our family.
Everyone I interacted with was kind, personable, and truly cared about making this a positive experience. I never felt like just another file, they treated us like people. I am so grateful for all of their hard work and would highly recommend them to anyone looking for a mortgage team that genuinely goes above and beyond!
Advertise $0 down Veteran loans but it cost me over $10k in closing costs. After my loan was funded they immediately sold my account to Rocket Mortgage. I could have went straight through Rocket at a .5% APR cheaper. What a joke. Never again!
Reply from Veterans United Home Loans2026-07-02
Hi,
I'm sorry to hear you came away feeling disappointed with your experience. I understand how frustrating it can be when the costs associated with closing aren't what you expected, especially when you're using a VA loan.
I also understand that having your loan transferred shortly after closing can be an unwelcome surprise. While mortgage servicing transfers are common in our industry, I want you to know you're still part of the Veterans United family. If you have questions about your loan or concerns about the transfer, our Client Advocate team is here to help.
I'd appreciate my team having the opportunity to learn more about your experience and review your concerns with you. Please feel free to contact us at 1-800-212-5200 or [email protected]. Our office hours are 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The team that Veterans united provides you with are top tier experienced individuals who know the process extremely well. Highly recommend to a first-time home buyers. Veterans United provides you with a team that's there to support you and answer any questions you may have. We went from finding a home to having the keys in our hands in 30 days. Highly recommend for first time buyers using a VA loan, you wont be disappointed. I give them a 10 out of 10 !
Cory Stipp and team were amazing. He worked with us and answered all of our questions. Cory made sure we got the best loan possible and made sure we understood every aspect of our loan and process. Veteran United, Cory and Team made this whole process smooth and easy to understand.
Kenzie took the time to find every best avenue for me, answer and questions no matter how big or small, all while giving the “best friend who’s got your back” feeling! Even during the harder moments she found a plan best for me to get everything back aligned. I will recommend her to anyone who will listen!!!
Madison was great to work with throughout my home loan process. She was always direct and straightforward, which I really appreciated because I always knew exactly where things stood. She clearly knows the mortgage process inside and out and was able to answer my questions honestly, even when I was anxious. She kept everything moving and helped get me to closing without any surprises. I really appreciate all of her hard work and would recommend her to anyone looking for a knowledgeable loan officer.
Being able to work with an amazing team to help me buy my first home. Not only did you help me get approved but you gave me multiple scenarios incase something was to happen. I would recommend your team to everyone I know.
My experience was beyond what I could have hoped for. The entire team is very communicative, professional, and friendly. For a first time home buyer with a lot of questions they answered them all happily, and whenever they requested something from me always provided the reason it was needed. They were also very quick! From initial pre qualification to closing it was roughly 30 days and would have been under 30 not accounting for the days we were looking for a house. Highly recommend to anyone be you a first time buyer like myself or a pro with experience. Their team and their concierge service is amazing!
The sense that we were being taken care of. The fact that Drew was there whenever we had questions. I never waited for a response from him. He was very professional and patient with us.
Everything I needed to do was explained so well. Veterans United made purchasing my first home as easy as possible. They explained the process every step of the way. They kept me updated. They called me to just check in and made sure I understood everything. They took great care of me and made the complications of home ownership simple. I would not own the home I am in without them.
I can’t imagine buying a house without a concierge. Veteran’s United made things so easy, even finding my realtor. They were able to get me through the buying process pretty quickly. Once I found my home, we settled within the month. K I’m very happy.
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