We at VIVOSUN are passionate growers. We founded VIVOSUN over ten years ago in Los Angeles and have become the leading online retailer of indoor gardening products because we know what it takes to be a successful grower. Our products are designed to ensure that everyone can grow like a professional, regardless of experience. Our unique, patented technology simplifies the science of growing, and our line of smart products creates the perfect environment for any plant.At our LA headquarters, we continue to test and refine our products so we can offer the quality our customers expect. We pursue design and quality backed by the highest knowledge in material sciences that ensure our customers the best results. Simply, we love what we grow.
Written by the business, not verified by us.
Is VIVOSUN legit?
VIVOSUN (www.vivosun.com) has a 4.5 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality, reliability, and excellent performance of the growing equipment, tents, and various accessories. Many consumers note that the purchasing process is very smooth, while delivery times are consistently fast and efficient.
However, some people mentioned experiencing frustrating issues with customer support failing to properly respond to emails or resolve problems. Other reviewers noted occasional equipment flaws, such as smart controllers being difficult to connect to networks or items arriving damaged during transit. These occasional setbacks created minor inconveniences for a small group of users during their setup process.
Auto-generated from all reviews of this business. For reference only.
I reached out regarding a partnership opportunity and no one responded to me. In the next 2 years I will be your competitor and I will definitely share with all my followers along the way the list of companies that decided not to support a fellow grower.
Reply from VIVOSUN2026-08-07
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for any frustration caused by not receiving a response to your partnership inquiry.
We have checked our records but were unable to locate your previous communication. We truly appreciate your interest in working with us and would like to have the opportunity to review your request.
Please feel free to contact our customer service team at [email protected] with your partnership details, and we will be happy to look into it further.
Thank you again for bringing this matter to our attention. We appreciate your interest and look forward to hearing from you.
Best regards,
VIVOSUN Customer Support
Great bit of kit. Excellent quality grow tent and fan and delivery was quick. Everything was well packaged and the instructions were clear for setting it all up.
I wanted to love this setup, especially since I bought it as a kit that came bundled with several useful things like the carbon filter and the inline fan, and I've also found that the overall framework is strong. The two-in-one design is a great option that I can genuinely appreciate. However, out-of-the-box quality control has made it an incredible frustration to set up after waiting for my seeds to get here and then finally getting everything going. Right out of the gate, the quality issues started piling up, beginning with the tent itself arriving with a noticeable rip. From there, the AeroLight system's fan is blowing upwards instead of downwards where it needs to be. The equipment failures didn't stop there, either; I ordered the DWC pump separately, and it doesn't run correctly due to one of the pump valves not pushing air through, leaving me to pick between either the air stone or the top drip, plus I hear a rattling sound around the inside making me believe a part is broken. Because of everything else inconveniently having errors with quality control, I have been skeptical to open the bar lights. It’s a real shame because the WiFi-enabled smart hub controller has great potential. Right now, though, these severe out-of-the-box issues make it impossible to give a passing grade. Since I left a previous review and received another email asking for an honest review including criticism, I am putting all of this out there as I reach out to customer service, hoping they can make things right so I can update this to a better rating and more stars.
Reply from VIVOSUN2026-08-06
Dear Customer,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that you experienced difficulties while setting up your system. We understand how frustrating it can be when multiple issues occur during the initial setup, especially when you were looking forward to starting your project.
We take product quality and customer experience seriously, and we would like the opportunity to look into these concerns and assist you. We were unable to locate any previous communication regarding these issues, so we kindly ask you to contact our after-sales support team at [email protected] with your order number, a detailed description of the issues, and any relevant photos or videos.
Our team will carefully review the situation and work with you to provide appropriate assistance.
Thank you again for your feedback. We appreciate the opportunity to help resolve your concerns.
Best regards,
VIVOSUN Customer Support
You take our points away after a certain amount of time takes all the ingress out even caring
Reply from VIVOSUN2026-08-06
Dear Customer,
Thank you for sharing your feedback. We understand your concerns regarding the expiration of Points and appreciate you taking the time to share your experience.
As explained during our email communication, Points are valid for 12 months from the date they are earned. Any Points that exceed the validity period will expire according to our Loyalty Program terms. We understand that losing accumulated Points may be disappointing, especially when you were saving them for a future purchase.
We appreciate your participation in our loyalty program and will continue working to provide a better experience for our customers.
Thank you for your support.
Best regards,
VIVOSUN Customer Support
I bought my Vcure after reading a few reviews of some early adopters. I'm not new to growing or curing, Hell, I'm not new at anything anymore, I'm approaching 70 this year and have been growing for years. Drying and curing is NOT hard. It IS time consuming. I'm growing indoors for various reasons. 5×5 tent for flower, 2×4 for veg. I grow several different strains at the same time because I like variety and assuring they won't be mature at the same time. That way I can stagger my harvest. Vcure works exceptionally well for me and the way that I grow. I'm on my second crop using the Vcure. The first one was using the craft cure settings. I'm truly impressed with the results. I'm now using the fast finish settings for my second run. Mainly because my harvest is beginning to back up. The Vcure is pricey, but I believe you get what you pay for. Seems very solid and loaded with features. Worth the price? For me, a definite YES! If you can afford it, get it. You absolutely will not be disappointed!
Never replied to my numerous emails about the appliance, wasn’t very much help at all.
Reply from VIVOSUN2026-08-06
Dear Customer,
Thank you for sharing your feedback.
We have reviewed our communication records and found that our team responded to your inquiries on May 1. We always strive to respond to customer requests and provide assistance in a timely manner.
We appreciate your feedback and would like to better understand any remaining concerns you may have. Please feel free to continue communicating with our team so we can provide further assistance if needed.
Thank you for your feedback and for giving us the opportunity to improve.
Best regards,
VIVOSUN Customer Support
Was not satisfied with product more specifically the light the light looked damaged and used and when I emailed you guys in order to get it exchanged, I had to go take it to FedEx get this label get this receipt. It was too much in the end it was easier for me to just purchase another light.
After reading vivosun customer support’s response it is true that they provided a return label however I had to print it out I don’t have a printer. I thought I could just take the light to FedEx drop it off they scan the code take the light and on back to vivosun. It was not that easy. I’m busy I work 6days a week everything I do I do it moving . If this light would have came in good condition none of this would be happening. In the end it was easier to just purchase a new light. I don’t have to run back and forth just press a button and new light at my door
Reply from VIVOSUN2026-08-06
Dear Customer,
Thank you for sharing your feedback. We understand that the return process may have felt inconvenient, and we appreciate you sharing your experience with us.
After reviewing your case, we confirmed that our team provided a prepaid return label at no cost and offered to arrange a replacement light once the original item was returned. We always strive to provide solutions for product concerns and make the process as smooth as possible for our customers.
We appreciate your feedback regarding the support experience and will continue working to improve our service process.
Thank you for your understanding and support.
Best regards,
VIVOSUN Customer Support
Best indoor smart box ever I did have to get a dehumidifier for my lung room but everything else that came with the box was perfect and the starter nutrients lasting my whole first auto grow
Every issue I’ve had it’s been resolved fast with no hassle! This is the first company I went with and I don’t see myself going anywhere else. They have everything you need for a first timer they’re awesome no complaints 10/10
Simplicity doesn’t mean cheap or fragile, VIVOSUN Rules the growing medium.
My Vivosun growing package has eased my burden of regular environment monitoring enormously. My only challenge was to interface my home router to the 2.4 gHz channel for the controller interface. Thank goodness for an active owner/user forum to draw other experience and help from. I strongly recommend urban farmers and growers to experience the many products and accessories available from VIVOSUN.
Ok so this wasn’t on you guys, but who you used for shipping. Fed ex has completely jerked me around. Package still isn’t here.
Reply from VIVOSUN2026-08-05
Dear Customer,
Thank you for sharing your feedback. We understand how frustrating it can be when there are concerns regarding the delivery process.
We have checked the tracking information for your order, and according to the carrier’s records, the package was marked as delivered on June 12. We hope the package has been received successfully.
If you have any further questions or if there is anything we can assist you with regarding your order, please contact our after-sales support team at [email protected]. We will be happy to look into the situation and provide assistance.
Thank you for your understanding and support.
Best regards,
VIVOSUN Customer Support
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