Ride feel is shit compared to the…
Ride feel is shit compared to the kicker Don’t buy the shift bike gear change is shit
About Wahoo Fitness
Data updated- Website
- www.wahoofitness.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 0% (0/63)
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Is Wahoo Fitness legit?
Wahoo Fitness (www.wahoofitness.com) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-07.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often appreciate the remarkably helpful assistance provided by support staff when resolving various technical and hardware problems. Many customers frequently note that the fitness devices and bike trainers generally function well for their everyday training routines. However, some customers also noted frustrating communication delays and difficulties when trying to reach customer care representatives by phone. Some reviewers were not happy with unexpected product defects and premature hardware failures occurring after prolonged use. A few other people also felt that dealing with stubborn connectivity errors and missing components upon delivery caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.What people say
Wahoo Kickr v6 that also died
Wahoo Kickr v6 dead I believe the life expectancy of their home trainers are about 3-4 years or 2.000km, based on my own experience and from what I read online. (Try to google wahoo kickr speed sensor / cadence / power issues) I paid 1200 euro for my trainer when it came out, and it stopped working some months ago. I have been writing the costumer support for some months now. The reply time is 7-12 days per email response. They write me to do a lot of pointless tests with my trainer that doesn’t give an output. So my conclusion is, that if you want to have a wahoo home trainer in your setup you should buy the cheapest one (wahoo kickr core) and then expect to replace it every 3rd year when it wears out. That would cost you about 200 euro per year, and you would have a great workout experience.
Very Happy
I had a faulty Wahoo Element Roam v1. Customer service were a little slow to respond to emails so I phoned them. They were very helpful and even though the existing unit was over their two year warranty period they sent me a new Roam V3 with the chest strap accessory free of charge. Overall I would say that was way more than they needed to do. Very happy
Paddy from their customer service is…
Paddy from their customer service is awesome. I had trouble setting up the click and cog. At first it was assumed it was an issue with the product but actually it was me. I had no idea that I needed to download the companion app and pair the click with the cog! I now have it sorted and working well. Paddy was patient and sent a replacement part, which was delivered very quickly. I genuinely have no complaints at all with their customer service and would highly recommend.
Poor costumer service
After my wahoo broke, I contacted customer service who said it can be repaired and to reply with a time a date for collection. I replied immediately and have yet to receive any confirmation on collection. As I will be leaving the premises. I have been waiting for 5 days for confirmation and have already altered travel plans and tickets. I need it collected immediately.
For starters wahoo emails and never…
For starters wahoo emails and never talk. Hiding behind the email? The instructions are not clear and what they tell u to do makes no sense. The apologetic emails seem generated by AI and I am sure even AI is tired of putting them together. Now, I like their products, I think the product are top. I just want wahoo to recommend somebody that can service and provide true customer service. Screw the gtee, I already know is not good. But as I said, I like their products, just recommend somebody that can help me. Maybe one day wahoo will figure out the meaning of customer service.
Burning Wahoo KICKR
Spent a lot of money on a Kickr Bike - which after a couple of years has starting to smell like it was burning. Obviously stopped using it immediate and have been trying to contact Wahoo to find a solution / get a repair. Their customer support is NON EXISTENT. It's been a week now with a potential fire risk product and not a reply despite chasing! absolutely terrible corporate responsibility or total lack of more like! I've bought a number of Wahoo products - but based on this experience would avoid in future
Terrible customer service
Terrible customer service. Does not respond. Buy from somewhere else.
Charles P is an absolute Legend in…
Charles P is an absolute Legend in support. I've had issues connecting my Wahoo Kickr to Strava & Garmin Connect (even though it says it is connected) and Charles P has stayed with me in the support journey all the way. We're not quite there but making huge strides Pay rise for that man!
Element bolt didn't work anymore after…
Element bolt didn't work anymore after a year+. They took it back and not only gave me a new one, it was an updated version. I'd go here for everything including milk and bread if they sold it.
Purchased a Zwift Ride
Purchased a Zwift Ride / Wahoo Kickr Core. 4 out of 5 packages delivered. DPD lost the last one, which means I can't set the bike up. Can't speak to anyone at Wahoo, and DPD also unhelpful. Submitted a support ticket to Wahoo. Very very slow to respond given the amount of money spent. Very very annoyed. No customer care at all. How can you provide customer service if you won't speak to them?
I was interested in buy the kickr core…
I was interested in buy the kickr core and asked a few questions on Facebook, my post/comments was removed. I guess looking at this reviews on here says it all. I won't be buying anything from this company. Scared of people asking questions 🙄
Avoid Wahoo
I’ve been a Wahoo customer for years, but my recent experience with support has completely destroyed my confidence in the brand. The customer service from Cai and Gregorio was poor: my original enquiry was left unresolved, the key compatibility limitation was only explained after escalation, and the final response was a refusal to offer any meaningful remedy. Very disappointing experience. Avoid.
SURPRISE! USB C plug on charging cable
I just got my brand new Trackr heart rate monitor for exactly twice the price of the last one I purchased, which died in a year (no warrantee for me, since I bought that one off an ebay retailer---wut?). This one---purchased from the Wahoo website---arrived with a charging cord device that plugs into power with a USB-C plug---a port for which which I do not have. So now, I get to hate Wahoo again, for a few days, while my tiny (would easily have fit in their box) £1.43 adapter ships from ebay.
Wahoo Fitness is the absolute worst.
I have serious doubts about Trustpilot, they seem to be more concerned about catering to and not ruffling the feathers of the very scammers they are allegedly rating ,highly suspect! Why 1 star for Wahoo Fitness? Because there’s no Zero or negative rating. Their products don’t work and impossibly , their customer service is even worse. There’s no chance of real time contact and they answer your email when they get around to it,usually well over a week later, to offer solutions that don’t work and that you’ve already told them repeatedly don’t work. I consider Wahoo Fitness a criminal organization , do not give them a chance to steal your money, it would be cheaper, less painful and frustrating to set several hundred dollars on fire ,pour lemon juice in your eyes and punch yourself in the privates .
I am a longtime wahoo user
I am a longtime wahoo user. Have owned many of their products. My kicks bike V1 recently died which was very upsetting as I use it all the time. Even though it was out of warranty they replaced it with the new Kickr bike pro. Best customer service I have ever received. Will always be a Wahoo fan
Crap product
Crap product. Connection issues
Dubious support team
I have bought a product and their support team is struggling to answer a basic query. This renders the new product useless for the last 72hours. Please target your support to HELP customers.
Wahoo Fitness is the WORST COMPANY EVER!
Wahoo Fitness is the WORST company EVER!giving them a one star rating is an egregious insult to one star companies. Their products don’t work , are a terrible waste of money and their customer service is beyond horrible. There’s no way to talk to a person and they get back to your email whenever it suits them ,usually a week or more later, to tell you to do the same thing that hasn’t worked the previous 6x you’ve waited for a reply.
KICKR CORE 070B
KICKR CORE 070B Bad quality, poor customer service
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