Wahoo Fitness (www.wahoofitness.com) has a 2.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 58% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-07.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often appreciate the remarkably helpful assistance provided by support staff when resolving various technical and hardware problems. Many customers frequently note that the fitness devices and bike trainers generally function well for their everyday training routines.
However, some customers also noted frustrating communication delays and difficulties when trying to reach customer care representatives by phone. Some reviewers were not happy with unexpected product defects and premature hardware failures occurring after prolonged use. A few other people also felt that dealing with stubborn connectivity errors and missing components upon delivery caused significant annoyance.
Auto-generated from all reviews of this business. For reference only.
Bicycle Computer Wahoo ELEMNT review from longterm Garmin user…
I recently upgraded to the Wahoo ELEMNT Bolt, had been a long-time Garmin user for road and MTB riding......and I can honestly say it has completely transformed my riding experience.
The setup process was incredibly easy – I had it synced with my bike and connected to my apps in minutes. The display is bright, clear, and easy to read, even in direct sunlight. Plus, the customisation options are fantastic. You can choose the data fields you want to track, and the touchscreen is intuitive to navigate while riding. Pairs seamlessly with my wahoo Rival smartwatch that I use as heart monitor.
I also love the integration with Strava and other fitness apps. It syncs effortlessly, which means I can track my progress without any hassle. The real-time data provided on speed, distance, heart rate, and power is spot-on, helping me optimise my rides.
Battery life is impressive! After several long rides, I’m still getting excellent performance without needing to recharge. The ELEMNT Bolt is compact, lightweight, and sturdy, making it a perfect fit for any bike setup.
Overall, the Wahoo ELEMNT Bolt is a top-tier bike computer that elevates the cycling experience. Whether you're a seasoned pro or a weekend warrior, this device is a must-have. Highly recommended!
Ordered a full zwift set up through Wahoo. One package turned up really quickly, however the bike frame turned up damaged and marked and now the KICKR core is lost in transit and Wahoo won’t help and DPD can’t find the item and will only investigate if Wahoo flag. Not great after spending £1250 including the delivery fee.
Really disappointing.
Ordered Kickr Bike, it had a problem once assembled, raised with Wahoo on Monday morning, resolution arranged by Tuesday afternoon. Replacement of bike hopefully soon. Would have been better if bike wasn't broken, but things happen in transit, and the response has been rapid. Chris D very helpful.
My Wahoo Kickr V4 has a known issue (some parts getting loose inside). It is known issue and Wahoo admitted it. They used to send parts for self repair, but since I didn't realise immedietaly there was the issue, they refuse to help. Not even info, what issue is and where to get parts myself. Zero help.
Then I borrowed from a friend Kickr Core for a month. Turns out it also has a known issue, making annoying and very worrying grinding vibrations. Known for years and Wahoo still keeps sending out faulty units.
If you are lucky to get a unit free of issues - you will be happy. If you are willing to gamble with your money, that is. Cause thousands of user keep reporting same issues and Wahoo does not take care of them :/
Wahoo kickr shift experienced a clicking noise so i reported a support call 3 days later i received a reply to try tighten some bolts etc didn't work.
A week later 3 mails from me saying hello anyone there...and zero reply. Even opened up a second support call to report the initial issues and how to i escalate ... still no reply from Wahoo £2500 for a bike that gets you zero customer service and just annoying bots that ask you stupid basic questions... Round in circles. Business care more about cutting costs than customer service, unfortunately when Wahoo could have stepped up to the mark and resolved they chose not too and have totally lost my respect and customer going forward...Keep away! Such a shame as the bike when working is a great bit of kit...
My Wahoo Kick Core started to work badly right after month of use. I contacted the manufacturer and they offered to replace it. But to replace it they ask to send it back first or pay a 250 euro deposit. The company sells defective products and makes it difficult for the buyer to replace/repair it. This violates EU law. Totally disappointed with the approach of this manufacturer.
I bought a trackr heart rate monitor, but after a month or so it wouldn't charge. I got in touch with support and read/tried all things in the help articles. Once they didn't work customer support asked for a few bits of information and photos. The next day a replacement trackr was sent out. Can't ask for fairer than that.
I purchased the Wahoo Kickr V5 expecting a top-quality product and reliable customer service, but my experience has been far from satisfactory. After only 7-800 km of use, my Kickr V5 developed a well-known fault. When I reached out to Wahoo for a resolution, I was extremely disappointed to learn that they refused to replace the unit free of charge, despite the fault being widespread and documented.
Instead, Wahoo insists that I pay for a reconditioned unit, which I find both frustrating and unfair. They also would only give 120 days warranty on that device. Given the relatively low mileage on the trainer and the fact that this is a known issue, I expected a higher level of customer care from a company with Wahoo’s reputation.
It's really disheartening that they are unwilling to honor the quality of their product. This lack of customer care has left me questioning whether I can trust Wahoo in the future. I strongly urge potential buyers to be cautious when purchasing from this company, as it seems they may not stand behind their products in the way you'd hope.
Fantastic customer support for at least the last 5 years
I have spoken with Wahoo on three separate occasions over the past 5 years (Support staff: Ben, Jeremy and Stephen) and on all 3 occasions they have been fast to respond, friendly, and competent. They have understood my issue and resolved it in a very timely and satisfactory manner. I honestly believe Wahoo's level of customer support is the stuff of dreams in many other companies, and it has given me a lot of confidence in dealing with them in the future. Thanks very much!
A point of improvement for them is that on mobile (Brave browser), their support bot seems unable to continue a conversation if you navigate away from the page. A little frustrating when it gives you reference material to read to help with your support request. However, this was of minor inconvenience.
Had an issue with my Wahoo Kickr Bike, raised it with their support team who sorted it within 48hrs including the sending of replacement parts.
Outstanding service, really impressed.
Tried to get a fairly simple response from their support bot - didn’t work.
Asked me if I wanted to talk to an agent - “average waiting time 5 mins”.
30 minutes later - gave up!
Don’t offer a service if you actually haven’t got humans to man it🤷♂️
Bought my V5 Kickr directly from Wahoo 6 months ago only to find out a few days ago virtual shifting on zwift is not going to be supported. I spoke to them before the purchase and was told by their rep it would be available this year, so this announcement has left me feeling conned by Wahoo. I have most of their products in my set up and WAS a loyal customer!! I'm not happy to say the least and feel as though I have been mislead during the sale!!!!
In about ten years time, it's only the second time I have an issue with one of my Wahoo products. The first time was with my Element Bolt, and now with my Tickr. Both times the customer service was extremely helpful and quickly sent me a replacement. I wish I could give more stars! Thank you so much!
Zwift
Titan Fitness
Peloton (North America)
Eight Sleep
Rep Fitness
Yesoul Fitness
Commense
Echelon Fitness