Love my glasses so many compliments…
Love my glasses so many compliments when I wear them
About Wherelight
Data updated- Website
- www.wherelight.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 99% (310/314)
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About this business
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.What people say
Order has not yet been received
Order has not yet been received. I am unable to provide a rating.
Reply from Wherelight2025-03-25
Dear Customer, Thank you very much for your feedback, and I am very sorry to hear that you have encountered such a situation. You can pay at https://tools.usps.com/go/TrackConfirmAction?tLabels=9400116902368877974616 to check the logistics information. Because you chose the express express at that time, but the address was box, and the express express does not accept box, our customer service contacted you to change the address, but we have not received your reply, we have helped you send usps. We are very sorry to delay your time.Please contact [email protected]， Here we can refund your shipping fee, We look forward to hearing from you and thank you for the opportunity to better serve you. I wish you all the best! Best regards, Customer Service Team
Buying glasses to match every situation
My glasses came quickly the prescription was perfect. Wherelight has SO many stylish and unique frames I can't wait to purchase more already.
I got 5 pair of glasses
I got 5 pair of glasses. They were all exceptionally made and perfect.
Don't care for the pronounced nature of…
Don't care for the pronounced nature of the bifocals
Love their products
Love their products, I get tons of compliments!
Wherelight fulfills my orders…
Wherelight fulfills my orders flawlessly everytime! Great company the only place i trust with my prescription lenses!
Awesome company and service....
I love the look of these glasses they shipped quickly, fit perfectly, and all for such an affordable price! Customer service is wonderful for correction prescription errors friendly and fast.
So easy and great product!
I received the wrong prescription with…
I received the wrong prescription with my order and customer service replied quick and resolved the issue in two weeks! Got all my glasses replaced and I couldn't be happier!
Favorite glasses I've ever had.
The ordering process was quick and easy, the prices are reasonable and the glasses are well made. I love all the fun choices of frames. Shipping was fast and the glasses were well packaged. Absolutely my favorite glasses I've had to date.
I make a mistake on my prescription!
I make a mistake this my prescription and wherelight are going to still fix the mistake on one pair of the glasses and send me a coupon for the second pair, I really appreciate that so I will be buying from wherelight when I need new glasses in the future.
Reply from Wherelight2025-03-24
Dear Customer, Thank you for reaching out to WhereLight. We are sorry to hear that you are having trouble seeing clearly while using your glasses. This must be quite frustrating, and I will do my best to assist you in resolving this issue. To better assess your situation, could you please provide a photo of your prescription? This will allow us to verify if there are any errors in your prescription. Based on your situation, we can offer you the following solutions: 1. A free remake of your glasses. 2. A voucher compensation worth twice the product's value. 3. If necessary, we can consider a refund. Please let us know which option you would like to choose, and we will process it as soon as possible. Additionally, if you have any other questions or requests, please contact Sunny at [email protected]. Thank you once again for your patience and trust. We look forward to resolving this issue for you and hope to provide you with better service next time. Best regards, Customer Service Team
The process takes way longer than…
The process takes way longer than expected. I ordered glasses from other places at the same time and have already received my order. The glasses are still showing as processing. I’m not sure why it’s taking so much longer than the other 2 places.
I took a chance- now I'm in LOVE!
I was skeptical of purchasing from a random website shown to me in a facebook ad. However, these glasses are beautiful, well made, and worth every penny. The virtual try on feature really let me know how well these would look on my face, and I've gotten SO MANY compliments on them! Definitely recommend and will definitely purchase from Wherelight again.
These glasses are so cheap. Don’t buy,
These glasses are so cheap. You get what you pay for, I guess. Don’t expect much from these. The quality is poor - one of my frames broke the first time I put them on. They just snapped. I won’t be buying from here again.
Reply from Wherelight2025-03-20
Dear Customer, Thank you for your feedback. I am very sorry to hear that you are not satisfied with the quality of the glasses. We have always been committed to providing high-quality products to our customers, so we are truly regretful about your experience. Regarding the issue you mentioned with the frame, if you could provide a photo of the damaged frame, we would be happy to offer you a free replacement service, or we can provide you with a voucher worth twice the value of the product as compensation. Please let me know which option you prefer. We greatly value your opinion and hope to improve our products and services. Please contact our customer service team at [email protected]. We look forward to your reply and thank you for the opportunity to better serve you. Wishing you all the best! Best regards, Customer Service Team
The glasses are good quality and very…
The glasses are good quality and very attractive. I am happy with my purchase and I will buy from Wherelight again. However, the shipping is very slow and the updates on delivery are not very good. I would have given them 5 stars if it wasn't for delivery.
… satisfied customer
The Customerservice was great and very fast they were able to fix the problem quickly. I would purchase glasses again. They offer a very big selection.
Every where I go I tell people where to…
Every where I go I tell people where to get my glasses I get so many compliments about my glasses.
Shipping took a while
Glasses took a while to come
Glasses took a while to come, but I was very happy with the results my prescription was perfect and the glasses were nice
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