Would never buy again
None of my prescriptions were correct. I paid for blue light lenses and none had them. Two of tye frames arrived bent beyond repair. This was the worst experience I've had with a lense company.
About Wherelight
Data updated- Website
- www.wherelight.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 99% (310/314)
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About this business
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Written by the business, not verified by us.Is Wherelight legit?
Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.
Auto-generated from all reviews of this business. For reference only.What people say
Great quality, limited on some choices due to my vision
Recieved both pairs of glasses in timely manner, absolutely loved how they look as well as the quality. Overall will order more in near future. Only flaw is that a lot of the fun frames that I wanted and originally drew me to use this company were unable to be used with my prescription.
Response time was slower this time than…
Response time was slower this time than previous order. Glasses were as expected but twice as expensive as last time also. I paid for express shipping but updates on shipping were slow and incorrect. Will not order again from this supplier.
Love the frames...bought 2...little…
Love the frames...bought 2...little slow on the delivery...a out 3 weeks.
I have not received my order yet
Reply from Wherelight2024-11-14
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Love the styles, wish quality was better
I love all three pairs of glasses. I have ordered from wherelight several times and have always loved the styles. But the quality is so poor I’ve had many break. This order one of the pairs broke in the first week. Another pair of glasses I reordered when the front of the frame cracked after 6 months. The second pair also broke too. So sad. I would say overall you get what you pay for and Wherelight is racing to the bottom on quality. I loved the fashion forward styles and that larger frames are available.
Reply from Wherelight2024-11-14
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Useless
I didn’t order prescription glasses but still can’t return the frames for a refund. The frames are not useable for glasses whatsoever. This was the most useless purchase.
Reply from Wherelight2024-11-14
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Photo chromatic doesn't work.
One pair of my glasses is supposed to be photochromatic purple. They aren't working. They stay clear in the sun. Everyone likes my glasses, but they don't work how they should.
Reply from Wherelight2024-11-14
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Comfortable frames
Comfortable frames. Wanted bifocals to work at computer and read hardcopy, but the computer screen is not clear through the glasses. Delivery was days late.
I love my glasses and received them…
I love my glasses and received them within the time frame that I was told to expect them, but I received no email or text confirmation of my order or follow-up emails when my package was shipped so I had no way to track my order or ensure that I would even receive it.
I received my order not correct on the…
I received my order not correct on the lenses. Wherelight was very good at to fix the problem. I'm very thankful
I did not receive my order
I did not receive my order - i am still waiting even though they claim to have delivered.
Reply from Wherelight2024-11-04
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
I love the glasses but....they are…
I love the glasses but....they are extremely heavy. Maybe they're made of glass or maybe they're just too big for my face? Idk? Maybe my Rx is so strong that they have to be heavy?
Reply from Wherelight2024-11-04
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
One pair of glasses was amazing
One pair of glasses was amazing, no issues. The other pair made me incredibly dizzy, I saw on the info sheet that if there was a problem to reach out…I reached out to 2 different people and have received no response.
Reply from Wherelight2024-11-04
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
My order has still not arrived
My order has still not arrived. I've messaged on more than several occasions that the packaged although tracked is lost! It has been in the same state for over 2 weeks. When I do bring this concern the customer service is no service at all. Now the company can file a loss with USPS and resend my item. They have yet to do so or even care.
Reply from Wherelight2024-10-30
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Not a fan
They look very different than what was shown. They are uncomfortable. They took forever to arrive.
Reply from Wherelight2024-10-30
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
I asked about sending the readers back
I asked about sending the readers back. It should have been bifocal not all readers and never heard from you. Very disappointed
Reply from Wherelight2024-10-30
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
Ordered 2 pair
Ordered 2 pair. 1 fit very good. The other in a different frame, on one side did not match up so the screw would not tighten and made it difficult to wear. I ordered a replacement.
Does not stand behind mistakes.
Does not stand behind mistakes. I had to jump through hoops to get a lame excuse. Not very clear! I have bought 5 pairs of glasses from you, and will not buy anymore!
Reply from Wherelight2024-10-30
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
I received the glasses and I can’t use…
I received the glasses and I can’t use them at all because they are extremely blurry. Now I’m stuck with them and I haven’t had any reply from you. Can I return them ?
Reply from Wherelight2024-10-30
Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team
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