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Health & Medical

Wherelight

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878 reviews

3.1878 reviews
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About Wherelight

Data updated
Website
www.wherelight.com
Category
Health & Medical
Location
China
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
99% (310/314)
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About this business

wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com

Written by the business, not verified by us.

Is Wherelight legit?

Wherelight (www.wherelight.com) has a 3.1 out of 5 rating on OK.one, based on 878 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently share that the frames are stylish, lightweight, comfortable, and available in various unique designs that consistently receive numerous daily compliments from people around them. Many consumers truly appreciate the incredibly affordable prices and excellent overall value offered compared to alternative online shopping options currently available. Some reviewers were not happy with prescription accuracy, noting that certain customized lenses caused discomfort or incorrect vision corrections. A few individuals also mentioned experiencing unexpected shipping delivery delays or frustrating technical issues regarding transitional lens coloring failing to change properly outdoors.

Auto-generated from all reviews of this business. For reference only.

What people say

I admit I was skeptical from ordering…

I admit I was skeptical from ordering here, but let me tell you, the best online I have purchased from. The script has always been perfect----I had to call customer service once due to my mistake---customer service was GREAT. Love the 5 or 6 pairs I have ordered in last couple of months!

Be prepared not to see or have blurry vision

The Frames and everything were great.How good quality but the prescription part was not good.Couldn't see very strong, very dizzy internationally.They probably have different ratings for the prescriptions and go backwards or something.I'm out 3 paired glasses and I can't see. And the transitional coloring doesn't work. I waited a really long time for them.\nReally?Good, probably in frames.If you have readers, I don't know if they could do the prescription right?And now I don't know how to get a refund.\nOf

Reply from Wherelight2026-03-23

Dear Dawn Johnson, Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how important clear vision is, and we’d love to help resolve this for you. Please reach out to our customer service team with your order details — we’ll assist you in checking the prescription, adjusting the fit, or arranging a refund if needed. Your satisfaction means a lot to us, and we look forward to making things right. Wherelight Team

I have ordered well over 20 plus pairs…

I have ordered well over 20 plus pairs of glasses though wherelight and have NEVER had a problem. I wear bifocals and every time they are perfect!! I've tried other online companies and they have the funniest frames, best prices and great quality. I will order more !

If you like glasses but not the prices

I have never gone wrong with wherelight. Ordering from them for over three years now. I own over 6 pairs and they have all been consistently good. And these are just the new prescriptions. The quality of the lenses and the price cat be beat. Also they get here in a week. They can take all my glasses money.

This company is a huge red flag!

This company is a huge red flag! Please don’t order from here. The quality of their frames is equivalent to a dollar store and the lenses are NOT created correctly at all! I tried a couple different pairs, and they were both absolutely horrible. Initially they refused to refund my money. I looked up their “return address”, and it wasn’t a business location, it was someone’s townhouse! This is a huge red flag & is a scam. After my refund was denied I left a review on Trust Pilot. They quickly contacted me and said they would refund my $ if I removed my bad review. Which I agreed to remove my initial review. But I think about all the people being scammed by this company, and I need to do my due diligence to inform others of my bad experience. This company has decent reviews because they threaten customers who leave negative reviews. Just don’t use this company!!! Not trustworthy!

Reply from Wherelight2026-03-02

We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support! Please contact our customer service team at [email protected]. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly. We appreciate your patience and understanding as we work to provide a solution. Best regards, Customer Service Team

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