The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Written by the business, not verified by us.Wordfence (www.wordfence.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 67% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally responsive, knowledgeable, and helpful when addressing technical challenges. People emphasize that having access to real human experts makes solving complex website issues much easier and stress-free. Many users note that the security plugin is highly intuitive, powerful, and provides essential protection for WordPress websites. Individuals consistently appreciate the clear guidance and professional communication provided during critical security incidents and website restorations. Reviewers agree that investing in these services is completely worthwhile for maintaining online business continuity and overall peace of mind.
Auto-generated from all reviews of this business. For reference only.I have had Wordfence Premium for almost every website that I owned or managed and I was always more than happy to have that plugin, because it kept me safe. My compliments also for the great service.
Thank-you for being a Premium customer and considering Wordfence an essential part of the security strategy for your WordPress sites. Your 5* review is wonderful to see!
Thank-you for your 5 stars Nicky! We're certainly glad you're enjoying the plugin and services we offer.
Although we no longer offer WordPress development and hosting services at our agency, we used Wordfence on all of our WordPress sites. It was without a doubt the most essential plugin in our toolkit. The real-time firewall and malware scanner provided incredible peace of mind, catching threats before they even became an issue. Wordfence is user-friendly enough for beginners to set up in minutes, yet deep enough for power users to really fine-tune their security - truly a must-have for anyone serious about protecting their WordPress website.
It's wonderful to see such glowing feedback from a long-time user and advocate of the Wordfence plugin. We appreciate you taking the time out to make this review even though you've moved on from WordPress at your agency. Your kind words can certainly still help us, as many administrators will consider using the plugin based on your positive experience!
We have been using Wordfence for our non-profit organization now for over a decade. We could not be more happier with the level of protection that Wordfence has provided over the years. We thank the team at Wordfence for the exceptional job that they do :-)
Thank-you for leaving such a kind and thoughtful 5-star review for us James! It's especially meaningful for long-term customers to come back and let us know why they chose and stuck with Wordfence. Your words will help administrators looking for a WordPress security plugin to give us a try.
These guys are gold standard! My client suffered a malware attack, one of those kinds like where a tick burrows in! No matter what we did, they just kept coming back, got wordfence involved and everything was sorted in two days! Thank you to the wordfence team!
What an incredible review to see, Mat! We're just as happy to assist customers with malware issues as we are to read wonderful reviews like this one. We appreciate you taking the time to write about your experience and that it exceeded expectations.
Great customer service! Worth the price of a Premium subscription.
Thank-you for your review, Paul. We're delighted you're getting the value from Wordfence Premium and had an excellent experience seeking assistance from the team when you needed it!
The support was very detailed and easy to follow, each fix was detailed and followed up fully by Margaret in instructing me to complete our scans.
Thank-you for providing a 5-star review for Wordfence and the work we did with you recently. We're delighted you were able to get thorough, high-quality support from Margaret and can continue to get full functionality from the plugin!
Superb and highly professional customer service; plus the product itself works great!
That's kind of you to say Bruce and we appreciate the five stars! We're glad the plugin is working well and you've been able to seek assistance when you need it!
Wordfence is the best insurance policy for your WordPress site. Our server was attacked two years ago and basically destroyed three of our website, requiring a full rebuild, a painful experience. Since deploying Wordfence, we haven't had any issues.
It's great news that Wordfence has had proven results in keeping your site safe over the last couple of years. We're delighted that a tough situation has turned into a much calmer one since. We appreciate you coming back to let us know how it's going!
Try to check on status of an order with a company and it said my password was wrong . So I hit button to email me new password. Word fence locked me out of a company I've been buying from for years. Still locked out.
When somebody installs Wordfence to protect their website from attackers, they may adjust how strict their login attempts and password reset rules are. If you believe that you're being blocked in error, reaching out to the site's administrator will allow them the opportunity to unblock you and review their settings.
Wordfence saved my community site when my host failed me I run a free community site for LGBTQ+ seniors that I operate purely out of love for my community. When malware infected my theme files, my hosting provider’s own paid malware scanner missed it completely — leaving me waiting all day with no resolution. Wordfence not only detected the exact backdoor that my host missed, it identified the precise files affected and gave me everything I needed to fix it myself. Within hours my site was clean. What truly set Wordfence apart was the human support. Margaret, a Customer Support Engineer, responded with clear, specific, actionable guidance perfectly tailored to my situation. She was knowledgeable, kind, and genuinely seemed to care about what I was doing and why. For anyone running a WordPress site — especially a community or nonprofit site where budget is tight and every dollar counts — Wordfence is not optional. It’s essential. It’s the security layer that actually works when everything else fails. Thank you Margaret and the entire Wordfence team. My community is safer because of you. 💙 — Mark
Thank-you Mark for reviewing us with five stars on wordpress.org and also here! It's important for us to hear stories like yours as it shows our work is important and makes a real difference. We've let Margaret and the team know about the great support experience you've had to keep your important community up and running.
Great support experience. Phil was very clear and straight to the point, helping us quickly identify a jQuery conflict that was breaking parts of the site. The explanation was simple but technically solid, which made the fix straightforward. Really appreciated the efficiency and professionalism. Highly recommended.
It's always a huge boost for us when a customer not only relies on Wordfence for protecting their WordPress sites, but also has a great experience when seeking help from support. We're glad that you were able to easily understand and action the fix and have shared your excellent review with Phil and the team!
We use both the free and PRO versions of Wordfence extensively, with excellent results. In addition, the Wordfence team provides exemplary customer services, both technical and administrative.
We're delighted that you've been making use of our Premium and Free plugins where appropriate for their use-cases and have had a great experience doing so. Thank-you for your five-star review and kind words about our team. It all makes a huge difference and helps us keep the WordPress community a safer place.
A month prior to opening a support ticket with Wordfence, I had apparently misconfigured 2FA on one of my sites. After opening a ticket, Inreceived highly detailed instruction on the steps I needed to take to unravel the mess I had made and they worked perfectly. Support is great and the “tone” of communications was very respectful. I highly recommend the product and the service.
That's really great to see! We aim to provide a high level of service from both the plugin itself and our support team whenever you need them. Thanks for taking the time to leave us a 5-star review, as each one helps us and the wider WordPress community out.
Wordfence is an intuitive and powerful plugin with stellar support. They are continuously updating it and communicating with end users. They have helped me through a hack (It was my fault--not a failed firewall) and the bazillion questions (for weeks) that followed. They have helped me through ensuring my test site is secure. The engineers are thorough, knowledgable, and responsive. I have the Premium version and highly recommend. I cannot recommend Wordfence more highly.
It's always a huge boost for our team to see such positive 5-star reviews as this. We work hard to keep our standards high in terms of the plugin and the services we offer when you need them! We're glad you had a great experience and would recommend us to clients and colleagues running WordPress sites in the future.
Great plugin! Great support! The free version of Wordfence has been our go-to security plugin on client sites for years. When we had a client that required security to be cranked up a bit, it was a no-brainer to upgrade. Wordfence Premium handled everything we needed—and more. We’ve only needed tech support once, but the support team was friendly, professional, and knowledgeable—and, more importantly, fast and accurate. Thanks, Wordfence!
We're delighted that we were able to provide you with a great level of service from both the plugin and our support team when you needed us. It sounds like the transition to Premium went well and your client are now benefiting from the extra features. Thanks for taking the time to leave us a review!
We needed to close our paid account after moving away from WordPress sites. Wordfence's billing staff helped us to do that happily, quickly and efficiently. Much appreciated!
We're pleased we were able to give you a high level of customer service when you needed it. All the best going forward with your sites!
Good To Use The Plugin for My Wordpress Website
That's great to see and we're glad the plugin is working well for your site!
We've been using WordFence at NICOclub.com for several years, and the Care level support was immensely helpful a few years ago when we experienced a large-scale attack on the sites and servers. Since we didn't need that level of support going forward, we decided to drop down to the Premium level - except the message didn't make it from our web guy to WordFence. Oops. My email to Support was handled within an hour. Margaret, Customer Support Engineer, switched our plan and processed the partial refund immediately. No hassles, no sales pitch about the benefits of the larger plan, just straightforward, honest GOOD customer service. We'll be sticking with WordFence for as long as we're online!
Thanks for taking the time to share your experience and for being a long-time Wordfence user! We’re glad to hear we could help during the large-scale attack and that our team was able to assist quickly with the requested changes. We really appreciate your loyalty and look forward to continuing to protect your sites!
Wordfence is run by friendly and knowledgeable people. Always fruitful, even when it involves the nitty gritty of infra security.
Thanks for sharing your feedback! We’re happy our team could help, and we’re here if you need us.
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