Yilite Hair has been your trusted destination for premium virgin human hair extensions since 2012. At Yilite Hair, we specialize in premium 100% Virgin Human Hair Extensions. We offer over 13 collections including tape-in, clip-in, hair weft, hair toppers styles, with diverse colors and lengths like dark, brown, blonde, balayage and highlights. Plus, we provide private customization services. Shop Yilite Hair today for top-quality virgin hair extensions!
Written by the business, not verified by us.
Is Yilitehair legit?
Yilitehair (yilitehair.com) has a 4.2 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair extensions, noting they feel extremely soft, completely natural, and remarkably comfortable to wear every single day. Consumers also appreciate the highly responsive support team and fast delivery services that make the entire online shopping experience completely seamless.
Some reviewers were not happy with the return process, mentioning that sending items back can be quite costly, difficult, and complicated. A few other people also experienced frustrating issues regarding customer service responses or occasionally received completely incorrect merchandise in their packages.
Auto-generated from all reviews of this business. For reference only.
I did not receive full order, had to chase up items not received constantly and wasn't informed they were not shipping it. Requested refund and return of goods and they refused. Finally decided to have the put in and all the glue from the tape ins mixed with all my hair and caused such a mess and matt that my hair had to be shaved off!!!! Terrible product and even worse customer service!!! Last bad review they got they messaged all their clients telling them to give a good review to counteract the bad one and offered everyone free stuff in return!! I have the evidence.
Reply from Yilitehair2025-06-07
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I ordered the seamless extensions and all i have to say is, that this IS NOT human hair at all!! I already had human hair extensions before and i'm also a hairdresser! So all i have to say is, don't buy it. Just a waste of money!!!
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! Our hair extensions are designed to add natural volume and blend seamlessly, and we want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process your refund as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
Yilite hair, why does your website say full refund within 30 days no questions asked? When customers are going through such a hassle with getting their money back? If you’d like to make your company look more legit I suggest at least buying Instagram likes and comments. Cause you bought the followers with nothing else. Extremely obvious that it’s a scam of a website. You’ll be shut down in no time :)
Reply from Yilitehair2024-08-07
Hello, our company has a clear return policy. If it is due to product-related quality issues, we will refund in full, because this is our responsibility and we will never shirk responsibility. However, if the customer wants a refund because they don’t like it or bought the wrong product, we cannot refund in full, because this is not our company’s responsibility. In addition, our company will not purchase any likes or comments, and we provide the most authentic data and information.
The following is a link to our company’s return policy, please check: https://www.yilitehair.com/pages/return-and-refund-policy
Please avoid!
This is a scam company. Send you a totally wrong colour and to get any kind of refund you have to pay £20 to send it back THEN you have to lose 20% of the refund for their ‘fees’ but it gets worse and here comes the scam….they say oh you have to pay customs. So basically you either fork out another £40 to get what is now £10 back OR you don’t pay the customs and you’ve basically spent postage for absolutely nothing and you’ve given the hair back
Reply from Yilitehair2024-08-01
Hello, first of all, our company apologizes for your unsatisfactory shopping experience. We appreciate your comments and feedback, which helps us do better. Our company has a clear refund agreement, which can also be seen on our website. The following is a link to our company's refund agreement, please check it out. https://www.yilitehair.com/pages/return-and-refund-policy
In addition, the customs clearance fee is charged by the customs during the process of returning the package, and our company will not make any money. Our company will never deceive any consumer. If you are not satisfied with anything, you can contact our customer service, and our company will also assign you a corresponding exclusive customer service to solve your problem.
Hair came and was pleasantly surprised as liked it.. Arrived a few days later than planned but that was not a big deal, Had reached out to Yilite a few times to no avail, no response via chat or email. After spending nearly £300 I was under the impression by their web page that it was free shipping. This was not the case yes I did not pay for the postage and by what I spent I should think it would of been free as they described to the UK.
Only a week later I kept getting messages from FedEx to pay a bill!! Confused and thinking it was a scam I ignored until I received a letter in the post from FedEx with the bill enclosed!! Today I was not impressed to say the least. I rang and spoke to them and it was a genuine Bill for delivery of the Yilite hair. So I had to pay an additional £20.41p to them for the delivery, Still no response from Yilite hence the negative review. Come on when your a first time buyer from them surely you would want happy reviews, seems not. First and last time I will buy hair extensions from them their lack of communication is zero. I have left many many reviews honestly and fairly as I personally find and can honestly say this is the first one that has been negative. After spending so much money and all be it that I to received a 50% voucher with hair that to is laughable as you can not even use it. A total farce. Not a happy buyer and just saying be careful as you are committed once you have paid with no response from the firm once they have your money they are non existent.
Reply from Yilitehair2024-08-01
Hello, first of all, our company apologizes for your unsatisfactory shopping experience. We appreciate your comments and feedback, which will help us do better. We are very grateful that you like our products. Our company is committed to providing customers with high-quality products and will continue to do so in the future. Our company has received your shopping feedback and promises to do better in the future. First of all, our company has free shipping for orders over $169. If your order exceeds this amount and you still pay for the postage, please contact our customer service and we will return the postage you paid to you. Second, we receive a lot of emails and customer consultation information every day. Our customer service sometimes responds slowly, but I promise that we will reply when we see the customer's information. We will improve our efficiency in replying to messages in the future so that we will not miss any customer's message. Third, the FedEx company you mentioned charged you an additional fee. The logistics company may charge a service fee, which is not charged by our company. You can ask the FedEx logistics company for details. Of course, our company is also happy to help you solve this problem. Finally, the voucher provided by our company is 100% real. You can contact our customer service for how to use it, and the customer service will tell you the corresponding operation method. We promise that we will not only provide customers with high-quality products, but also provide long-term after-sales service. If you have any questions, please contact our company.
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