Yilite Hair has been your trusted destination for premium virgin human hair extensions since 2012. At Yilite Hair, we specialize in premium 100% Virgin Human Hair Extensions. We offer over 13 collections including tape-in, clip-in, hair weft, hair toppers styles, with diverse colors and lengths like dark, brown, blonde, balayage and highlights. Plus, we provide private customization services. Shop Yilite Hair today for top-quality virgin hair extensions!
Written by the business, not verified by us.
Is Yilitehair legit?
Yilitehair (yilitehair.com) has a 4.2 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair extensions, noting they feel extremely soft, completely natural, and remarkably comfortable to wear every single day. Consumers also appreciate the highly responsive support team and fast delivery services that make the entire online shopping experience completely seamless.
Some reviewers were not happy with the return process, mentioning that sending items back can be quite costly, difficult, and complicated. A few other people also experienced frustrating issues regarding customer service responses or occasionally received completely incorrect merchandise in their packages.
Auto-generated from all reviews of this business. For reference only.
I ordered it on abril 29th and until now the tracking code hasn’t moved from the store — FedEx hasn’t even received anything yet. I reached out to customer service for information, but they stopped responding. Now I’m trying to cancel this. This is a scam!! I see many other people posting about the same problem!! Stay away from them
Reply from Yilitehair2025-05-10
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I ordered the extensions and put it in my hair. At first it was very nice But it only lasted 1-2 weeks then all of them fell off and the hair was very sticky after they fell off! I am very disapointed that it did not last longer as they are quite expensive!
Reply from Yilitehair2025-05-10
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
My biggest regret in life buying from this company
My biggest regret in life, is buying from this company!! No product arrives, and no refund is given. They steal your money, leave you high and dry!! Don’t listen to these reviews. They are thieves
Reply from Yilitehair2025-04-29
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
This company is full of liars and theifs. Because they lost my package, they didn’t put my house number on the package, they refuse to give me my money back!!! DO NOT BUY!! pretty sure a lot of these reviews are fake. I never received the product. They refuse to give my money back. But offer me 52% if I want to buy again!! ARE YOU KIDDING ME!!! What a joke!! People. Avoid them please! I don’t want anyone else experiencing the same as I have
Reply from Yilitehair2025-04-29
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I have been told because the product has apparently been lost. I don’t get my money back!!! THIS IS THEFT!! how can a company work like this??? DO NOT BUY. AVOID!!!! I took this to my bank, who are looking into receiving the money from them. Because this is theft of my money for no goods received, they are investigating the company.
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
Scam!!!! Look at their increased scammes they play with clients who purchased a colour that they can’t seem to match. No return will be delivered they will ask for money and you’ll never see your goods! Purchase at your own risk. Worst customer service ever!!!!
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
Absolute sham of a company. They loose their products at either their warehouse or in transit, and refuse to give refunds!!! AVOID THESE SCAMMERS!!
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
Quality of hair isn’t as pictured. Wouldn’t buy these again for that price.
Reply from Yilitehair2025-04-18
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
Delivery to the Czech Republic was fine, within 2 weeks from the time of payment. I wanted to change the order and they accepted. Refunds for cancelled goods were fine and fast. I have washed my hair once so far, but it seems coarser than before the first wash. What really bothers me is the smell of this wet hair. Human hair does not smell like this. That is why I will not order again.
Reply from Yilitehair2025-04-18
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I’m not even sure most of these reviews are real! I never even received my item! Through their fault, they didn’t put my house number. So the item got automatically returned once it took 4 weeks to arrive to my local post office! Now they are trying to claim it was my fault. Although I have screenshots to prove I put my house number. And wanting to take 20% off for the delivery send it back. I didn’t send it back! They didn’t put my house number on the address!!! The customer service is an absolute joke. Have spoken to me like I am stupid, and I am at fault! I have taken up a dispute with my bank, because of their shoddy workmanship and lack of customer care.
AVOID AVOID AVOID!!!!!
Reply from Yilitehair2025-04-10
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
terrible, first of all they are not real hair extensions but synthetic hair, then when you try to return them they want photos that have not been used and that's fine but the problem is that even if you send the photos they use excuses of any kind to not let you return them, they are dishonest and don't even respond to emails when they understand that you are right, I give you a piece of advice, don't buy from these scammers
Reply from Yilitehair2025-04-08
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
SCAM! I’ve seen another review about this product is true they are scamming people if you have to return they never respond and are charging you double for returns ! They never inform you of the taxes you have to pay until the item is in their warehouse and then they say they never received the products to ask for more money!! SCAM! Disgraceful customer service!
Reply from Yilitehair2025-04-03
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I finally got them I ordered 2 packs but I think I might need 2 more although I was very skeptical because never have confirmation of my orders and they said uk I thought I wasn’t getting on time
Reply from Yilitehair2025-04-08
Hi Lucrecia,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
Very good company...if there's any issue they are quick to correct it.
I like the products and would purchase again.
Have an awesome day!
Reply from Yilitehair2025-06-07
Hello Sharlynné,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
They were super great at emailing me and offering an exchange for a better color. Now here is where everything went wrong! They emailed me a return address and stated to write it exactly as they typed it. I did and sent back certified express mail. They say they never received it. Duh don't insult my intelligence. They provide a non existent address for exchanges so that they can claim they never received and then they don’t have to exchange it for you. Do not order from this NON US company. The post office confirmed it’s not a real address!!
Reply from Yilitehair2025-06-24
Hello Double,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
I ordered tape extensions. Firstly, they smelled so strong that they set my asthma off, so I had to wash them first. The taping - disaster. One night sleeping on them and they come off at parts, pulling individual hair so painfully that I had to take them out after only a day of use. The glue stays in for weeks. My scalp reacted to it, and I had to get treated with an antibiotic cream. I can't recommend this product at all. Also highly overpriced, very thin straps of hair which look stringy. 200 pounds in the bin.
Reply from Yilitehair2025-02-07
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process your refund as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I have ordered extensions from them - and they send me 10 pieces, they were soo thin I couldn't use them on my hair.
I contacted them to return them back - they send me an address - I sent them back since 2nd December and they didn't contact me yet!
Here where I live, they told me that they received them but I didn't hear from them or they not return/refund my money yet!..
I don't recommend to buy from them!
Reply from Yilitehair2025-02-07
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! Our hair extensions are designed to add natural volume and blend seamlessly, and we want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process your refund as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
bought hair back in July and it was the wrong shade, i was happy with the service, and returned the product which cost me £18 to return, however, then it changed, they said my replacement was at customs waiting for release and i paid another £23 for delivery, 2 weeks had passed and i was getting no replies, then they said, it was out of stock, and wanted more money t upgrade, so i asked for a refund, back in October, i am constantly chasing for my refund, only to be offered discount on new products, or they keep saying shipment will be deducted , i am fed up of explaining i have paid the shipment and want a refund, they are blatantly avoiding refunding me. i am out of pocket, have paid over £40 in returns and shipment.
there offices are not what i expected either: a chemical plant
Minglong Chemical Fiber Co., Ltd., Tunli Road, Jian'an District, Xuchang City, Henan Province，China， Ma Jikai 17739636009
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! Our hair extensions are designed to add natural volume and blend seamlessly, and we want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process your refund as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
**Serious Warning to Potential Customers:**
I want to share a serious warning about this company. Please do not purchase anything from them. I spent £400, and what I received was not what I expected—a cheap plastic hairpiece instead of the quality product advertised.
When I contacted the company to request a refund, they instructed me to send the item back. I complied and also provided them with the tracking number. However, once they received the hairpiece, they stopped responding.
Despite my attempts to follow up, they refused to provide any refund or exchange. Instead, they demanded more money to change the hair. Now, they have completely ceased communication.
I suspect that this company pays individuals to leave positive reviews and offers free items in exchange for good feedback. Please be cautious and skeptical of those reviews, as I was also offered free items to write a positive review.
I am now left without my money and without a product. This has been a very negative experience for me, and I feel robbed. If you value your money and want quality products, I urge you to stay away from this company. They do not honor their commitments and will not respond once they have your money.
Reply from Yilitehair2025-04-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! Our hair extensions are designed to add natural volume and blend seamlessly, and we want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process your refund as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
DO NOT USE!!!
I did not receive full order, had to constantly chase up items not received and wasn't informed they were not shipping it. Requested refund and return of goods and they refused because it was past the 30 days return policy when I only received it 2 months after my order date!!! Finally decided to have the extensions put in and all the glue from the tape ins mixed with all my hair and caused such a mess and matt that my hair had to be shaved off!!!! Terrible product and even worse customer service!!! Last bad review they got they messaged all their clients telling them to give a good review to counteract the bad one and offered everyone free stuff in return!! I have the evidence!!!
Reply from Yilitehair2024-11-26
Hello, our company has a clear return policy. we accept the return & exchange for some special occasions within 30 days after got the hair.But you purchased it on May 6th and received the goods on May 13th. How can it be said that it took 2 months to receive the order? Secondly, you contacted us in October to return the goods, which is beyond the return period. We have also informed you in the email that there is indeed no refund. Regarding your statement that you did not receive the complete order, it is because we cannot ship the adhesive remover you purchased due to regional restrictions. We have also arranged a refund for you. I hope you can understand.The following is a link to our company’s return policy, please check: https://www.yilitehair.com/pages/return-and-refund-policy
GOO GOO Hair
Yilitevip
Cynosurehair
SWAY Hair Extensions
Luxy Hair Extensions
Top Trend Hair Factory
Irresistible Me
Laavoo Hair Extensions