Yilite Hair has been your trusted destination for premium virgin human hair extensions since 2012. At Yilite Hair, we specialize in premium 100% Virgin Human Hair Extensions. We offer over 13 collections including tape-in, clip-in, hair weft, hair toppers styles, with diverse colors and lengths like dark, brown, blonde, balayage and highlights. Plus, we provide private customization services. Shop Yilite Hair today for top-quality virgin hair extensions!
Written by the business, not verified by us.
Is Yilitehair legit?
Yilitehair (yilitehair.com) has a 4.2 out of 5 rating on OK.one, based on 265 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the hair extensions, noting they feel extremely soft, completely natural, and remarkably comfortable to wear every single day. Consumers also appreciate the highly responsive support team and fast delivery services that make the entire online shopping experience completely seamless.
Some reviewers were not happy with the return process, mentioning that sending items back can be quite costly, difficult, and complicated. A few other people also experienced frustrating issues regarding customer service responses or occasionally received completely incorrect merchandise in their packages.
Auto-generated from all reviews of this business. For reference only.
The quality is excellent. The hair is real virgin hair, very soft and comfortable. The glue, remover, and other items are also among the best available in the marketplace.
I give 5 star rating of course. ⭐️
Reply from Yilitehair2025-10-25
Hello Jasmina,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
I have bought quite a few packs of extensions from them and I absolutely love them! I have both Remy and Virgin hair and I think they are incredible. I put them in myself and its actually very easy to do so. The end result is incredible and makes me feel so confident! I think they are very well priced and I have reused them multiple times for the past year and they have not disappointed me. They can be dyed with no issues, styled with no issues and keeps their form well.
Reply from Yilitehair2025-11-06
Hello Roxana,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
Great service , hair extensions excellent quality hair . I have bought from this company multiple times, invisible tapes are great for fine hair .
Reply from Yilitehair2025-11-06
Hello Sylvi,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
Hello from the Yilite Hair Service Team! We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible. Thanks so much for your patience—we’re looking forward to hearing from you!
Absolutely not a reputable business! I attempted to return an unopened item, revealing their scams. They will interrogate you and demand photos of the return item, spam your inbox with multiple replies, call you by the wrong names, and ultimately will rip you off. They will withhold 20% of the price of your order for returns of UNOPENED product. No disclaimer on the website about this crude practice! Misleading product and returns! DO NOT BUY FROM YILITE!
Reply from Yilitehair2025-09-19
Hello from the Yilite Hair Service Team! We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible. Thanks so much for your patience—we’re looking forward to hearing from you!
Not great customer service and the quality of the hair varies from pack to pack.
After few orders I had a problem with one of my packs, the label said 1B but the hair wasn't. I tried several times to contact customer service and they kept playing around with me and wasting my time. I guess the good customer service is for new customers only. After having the hair for a few weeks the hair looks great Every time you wash it it comes back to Iife purchased 7 packs. Only had issues with one.
Reply from Yilitehair2025-09-19
Hello Liza,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
I purchased 2 different kind of hair and spent 600
I never received the items .
When I contacted yilite by email i was asked to call fedex, i work from 6 to 6 i cannot do that and also my business was with yilite not fedex.
They dont care about customers. Very sad and my recommendation is to not to purchase fron this company order 45930 and 45931
Reply from Yilitehair2025-08-25
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I wasn’t too pleased with the colour of the extensions that arrived. I raised my concerns and within a few days we have resolved the issue. The team are very friendly and give helpful and friendly advice. My advice would be to contact them directly for a colour match or order a colour ring. I have had to dye my extensions to match my hair and I have to say they are still in good condition, I just need new tapes. Overall good quality and very good customer service.
Reply from Yilitehair2025-08-21
Hello Lucy,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
Really unhappy as I had ordered The seamless invisible mini tape in extensions. They arrived, they were not invisible you could clearly see the tape and as I have very fine hair these are not usable at all. I emailed and asked if these were the correct extensions and was told no I needed the, wait for it “seamless invisible tape ins” The same description all bar one word mini.
You can see how this is totally misleading and how easy to order the incorrect item when they BOTH have the same description. I have emailed to ask they change this on their website to make it clearer but no answer as yet.
Meanwhile I am €70 down and left with extensions as lovely as they are that cannot be used….
Reply from Yilitehair2025-08-21
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
They have very good customer service and love the idea of being able to install and remove them myself and they come in a long strip.
Edit: I wanted to return my order because it wasn't what I expected, I've been emailing them back and forth for a few weeks clearly asking to return everything for a refund about 8 times and they keep avoiding it even though I did everything they asked.
Reply from Yilitehair2025-08-14
Hello Kayla,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
No not good, so I watched some videos with the hair color I wanted and asked all about it to make sure it was correct and the extensions first of the root came green and it was way darker than they described, also way thinner than the video I watched. I also saw the same video played on tic tock for a hairdresser. So this is pretty scammy like I thought it would be but wanted to try it out. Don’t bother.
Reply from Yilitehair2025-07-29
Hello Jasmin,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
I ordered the 14" long tape ins earlier this month in color 1b and the color was completely inaccurate! It was more like #4, like a medium brown. I also had to straighten it because it was all kinked up from being packaged. The hair itself feels pretty nice, but now I'm stuck with hair i can't use. I wish I had read the return policy before purchasing because they don't do refunds. Lesson learned.
Reply from Yilitehair2025-07-29
Hello Jen,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
Yilitehair extensions are great quality, matched my daughter’s hair perfectly. I was very pleased with the product. I experienced some shipping issues but customer service worked with me. I will be ordering again!
Reply from Yilitehair2025-07-19
Hello Shawc,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 🫶
Edit - i just received a fedex invoice. Why am i receiving this? Im so frustrated with this company. I dont trust this company.
Reply from Yilitehair2025-06-07
Hello Becky,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
I had an extremely disappointing experience with this company. They falsely advertised the product I ordered, and what I received was completely different from what was shown online. Even after admitting they sent the wrong color, they refused to take full responsibility.
They promote a “no questions asked” return policy, but in reality, they demand I pay a $25 restocking fee, $60 for shipping, and additional duties — all just to return an item they got wrong. That means I’d be out over $95 to get maybe $50 back. Completely unacceptable.
This is not how ethical businesses operate. It feels like a deliberate strategy to make returns difficult and expensive, while hiding behind false advertising and misleading policies. I would strongly caution others against ordering from this company. They are not transparent, and they do not prioritize customer satisfaction or fairness.
Reply from Yilitehair2025-06-07
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I ordered extensions on May 12th and got no confirmation of the order. I’ve reached out to them every day since and they assure me it’s there and FedEx has the package! However there hasn’t been any movement by FedEx and they say a label was created only! I am getting a complete runaround from the company and since they gave Afterpay a tracking number they won’t let me dispute the transaction! This is a scam!!
Reply from Yilitehair2025-05-23
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
good customer service and hair is very lovely and natural, cant wait to have it put in by my friend
Reply from Yilitehair2025-05-23
Hello Pam,
Thank you for your kind words and for taking the time to leave us a review! We truly appreciate your support and are thrilled to hear that you’re happy with our product. Your feedback means the world to us and helps us continue to improve.
If you ever need any assistance, feel free to reach out. Thanks again for being a valued customer! 😊
This hair was not good quality. I returned it and they said they dont take hair back. They wouldnt give me a refund so they are sending me a replacement. If all goes well I will be back on to give a good review. Not to mention they want me to pay for shipping. What kind of business are these people!
Reply from Yilitehair2025-05-23
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
I ordered platinum tape in extensions, but I received brown. I get it; mistakes happen, but it makes me feel like a low review that, after reaching out to the company to find out how to exchange them, they said I had to take pictures before they would give me an address to ship the wrong extensions back. I took the photos to show that I had opened the hair, and no one would respond to my email or my genuine address to return them.
Reply from Yilitehair2025-05-23
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
The colour was totally wrong beige instead of grey and on the instructions, it says that you can't use High temperature tools such as blow dryers. It also says to keep out of direct sunlight? I bought the human hair extensions so they should be able to be washed and styled. I have had many tape in hair extensions and was very excited about this product. But for the price I paid it is not worth it all. The only good thing was that they came quick
Reply from Yilitehair2025-05-23
Hello from the Yilite Hair Service Team!
We’re sorry for any inconvenience you’ve experienced! We want to make things right for you. Could you please reach out to our post-service email at [email protected] and share the details of the issue? We’ll process it as quickly as possible.
Thanks so much for your patience—we’re looking forward to hearing from you!
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