Your associates listen to what I needed…
Your associates listen to what I needed provided guidance to how your company could help with my needs. Explained the next steps and offered if anything was unclear to call and they would explain.
About ZipHearing
Data updated- Website
- ziphearing.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 31 reviews
- Replies to negative
- 29% (2/7)
Do you own ZipHearing? Claim this profile for free and start replying to reviews.
About this business
Why pay more than you have to for hearing aids? Find a ZipHearing provider near you and get brand name hearing aids for thousands below retail!
Is ZipHearing legit?
ZipHearing (ziphearing.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the significant cost savings achieved on top-tier hearing aids compared to traditional local providers in their area. Many people also warmly appreciate the expert guidance, completely transparent pricing, and remarkably smooth purchasing process provided throughout. Some reviewers were not happy with the assigned local provider network and the subsequent after-sales care received. Consumers specifically mentioned difficulties regarding proper device fittings and feeling entirely unsupported once the initial trial period officially ended. A few individuals experienced practical challenges when trying to get adjustments locally without adequate professional vetting.
Auto-generated from all reviews of this business. For reference only.What people say
Mark BromleyUnited States · 1 review · Experienced 2024-12-18 ·
Zip Hearing is real
I did my homework and went through several providers before selecting ZipHearing. Their pricing is significantly lower than list price for the same model hearing aids I found elsewhere. Their strength to me was teaming with a local audiologist that provided for the fitting and care required. Together they met and exceeded all my expectations. When it comes time to replace them, I would use them again.
Everything worked just as Zip Hearing…
Everything worked just as Zip Hearing said it would. Product to doctor, doctor adjustments, fitting. I was able to get a new IPhone and great hearing aids, for what other companies wanted to charge me for hearing aids w/4yr. maintenance plan. Don’t need a maintenance plan!
Zip Hearing fine, local provider not so much.
The Zip Hearing representative, Derrick, was responsive and helpful. He was very helpful and successful in submitting my insurance claim. However, accessibility/follow-up service at the local provider I was directed to in Little Rock, AR was not good. The audiologist was very pleasant, and the receptionist well-meaning, but their hours of operation in my home location are pretty limited, 2-3 days/week. They were closed several days for "conferences" when I needed help. I had multiple problems with my initial set of Starkey hearing aids, mostly centered around not charging. No "loaners" available. Had to send them off for 10 days for "repair". Ended up with a new set. On those, the ear loop retainers were installed BACKWARDS, which neither the provider or I noticed when I picked them up in a new charger (didn't try them on as I was in a rush). When I recognized this, I tried to contact the local provider, but they were not in the office the rest of that week, and at another conference the next week. Zip Hearing text informed me that the provider would contact me for an appointment as soon as they returned to the office. That didn't happen. I finally sought help from another hearing center that I have used in the past. They are also a Starkey dealer, and graciously switched out the reversed ear loop, then helped me fit the proper size earpieces. All at no charge. I hope not to have to deal with Zip Hearing's local provider again.
Exceptional Experience!!
I needed a new pair of hearing aids, mine were 6 years old. After checking prices with my local provider, I decided to check online pricing at ZipHearing. I was stunned at the cost savings- $1500-$3000 depending on the model. I called ZipHearing for information on their process. Grant gave me the name/number of the ZipHearing local provider. I set an appointment and decided Oticon Intent 1 was for right for me. Grant ordered the aids and within a week I was fitted. The entire process was easy, smooth and professional. I am extremely pleased with ZipHearing, Grant's awesome service and the comprehensive fitting from the ZipHearing provider. Thanks for an exceptional customer experience!
Avoid ZipHearing - Appalling Customer Service.
Avoid ZipHearing - Appalling Customer Service. I strongly advise against using ZipHearing. My experience with them was shockingly poor. Not only did their representative fail to deliver on promised timelines, but he was also unresponsive and offensive. To make matters worse, escalating the issue to the company president, Jeff Hall, proved futile. Instead of addressing my concerns, I was met with rudeness and yelling. This kind of behavior is completely unacceptable, especially from a company president. ZipHearing clearly has no respect for its customers. Save yourself the frustration and take your business elsewhere.
Great Experience and Business Model
My audiologist recommended two hearing aids, including Phonak Audeo I-90 and Oticon Intent. I went online to research them and found a very helpful video on the Phonak mode. The video said I could get them through Zip Hearing. I called Zip and spoke to Grant several times before making a decision. He was very knowledgeable, informative and patient. I was wary of buying hearing aids online, but he explained that Zip has relationships with dealers who provide the initial programming and ongoing service. I checked out reviews of Zip on TrustPilot and found them to be overwhelmingly favorable. I bought the Phonaks from Zip at roughly 30% less than the price quoted by my audiologist for the same model. I received them about a week later at my local dealer and have returned there for some adjustments. Both Grant and the dealer have been helpful and professional throughout the process. I have already recommended Grant to several friends who are in the market.
Mike BristowUnited States · 1 review · Experienced 2024-11-26 ·
Phonak 90
I bought my Phonak 90 hearing aids from Grant at Zip hearing for substantially less than my sister paid for the same aid from another source. Grant referred me to a local Zip professional whose explanation was comprehensive and professional. I’ve had the aids for about three weeks and am happy the transition period getting used them was much easier than expected.
My Experience With Grant At Zip Hearing
I don't often write reviews but I feel I have to share my experience with Grant at Zip hearing. It was just over the top. 1) The bottom line cost for the hearing aids, was almost half of what I experienced. 2) Grant explained the whole buying, fitting and calibration simply and completely. 3) I then went to Grant's recommended local audiologist to have my hearing checked. The audiologist did a very thorough hearing test, discovering an anomaly that had been missed during 40 years of visits to other audiologists and ENT doctors. The audiologist then recommended the best hearing aid for my type of hearing loss, 4) With the information from the audiologist, Grant was able to order the hearing aids. 5) Less than a week later, the hearing aids arrived at the audiologist, who fitted the hearing aids and calibrated the for my specific hearing loss When the hearing aids were activated it honestly was almost a religious experience. I can now hear things I haven't heard for over 40 years! I can hear birds singing, my footsteps and, as a musician, a much wider frequency spectrum. With the advanced control app, I must admit that sometimes I have to turn the hearing aids down, (my sister-in-law). In closing I give Grant at Zip hearing 5 stars, wishing there were more. Many Thanks! Norm A
Five stars is just not enough
Five stars is just not enough. In my opinion, ZIP HEARING is amazing. Grant was exceptionally knowledgeable and exceptionally kind. Grant took the time to explain every step and detail of my purchase. As my purchase is concerned, I received the best price possible. I shopped around for the hearing devices I wanted and asked a bunch of associates I worked with (we all have hearing problems from our employment) almost all recommended ZIP HEARING. With a 45 day return period, how could I go wrong. My devices were delivered in a very timely manner and work fabulous. I wish I knew of ZIP HEARING when I bought my first set of devices. I truly am delighted with my decision to go with ZIP HEARING. I would recommend this company to anyone. Grant is “A#1” with customer service and actually cares about you and your satisfaction. ZIP HEARING, you have a customer for life!!!!!
Definitely a great way to buy hearing…
Definitely a great way to buy hearing aids! Grant was easy to work with. The local audiologist he sent me to was fantastic. I definitely saved money but also have excellent local care. Thank you Grant and ZipHearing.
Excellent experience
Jeff was great from start to finish. Not only did we save money, but his professionalism made the process smooth. The local audiologist was also excellent, recommending the newest hearing aids, to providing instruction and service. Highly recommend Ziphearing if you are in need of hearing aids, Jeff is great!
I am extremely happy with my experience…
I am extremely happy with my experience with Zip Hearing. I came across them by accident as I was looking online at the hearing aid an audiologist was recommending. Much to my surprise, Zip Hearing was able to provide a much better quality hearing aid for thousands less AND connect me with a very helpful and knowledgeable audiologist, close to my home. I had many questions about hearing aids and both the professionals at Zip and my audiologist were very patient and helpful. I was also impressed with the top of the line website that was extremely informative, in real time as to the strengths of the various brands they sell.
SUPER HAPPY!
Most people only leave reviews when they have a bad experience. Not this time! This is totally unsolicited! I was a bit skeptical dealing with an online company for hearing aids versus going to my local audiologist, not to mention having a very BAD experience there. Being able to pick up the phone and talk to a human at Zip Hearing immediately was a big plus. From the first conversation with Jeff I was extremely impressed by his professionalism and demeanor. Not only did he set me up with a local audiologist (who was great) but saved me thousands of dollars in the process. Everything that he told me would happen, DID!. Within a week I had the top of the line hearing aids of my choice and again, for thousands less than my audiologist. As an experienced hearing aid wearer, Zip Hearing was a breeze and cannot imagine, not using them when I am ready for my replacements. Thanks again Jeff, you are the BEST! John Quinn
Bruce PolskyUnited States · 1 review · Experienced 2024-04-03 ·
Expectations Exceeded!
It is a rare thing these days for any company or representative to exceed expectations, but that's exactly what ZipHearing and Grant Davidson have done. Grant was patient and detailed, answering every one of my myriad questions with zero sales pressure. He was extremely responsive and got back to me with answers promptly - so refreshing! I was impressed with his knowledge of the marketplace and how ZipHearing's business model works and how they maintain their relationships with the dispensing Audiologists. I obtained the best available hearing aid technology for the best possible price and had excellent service and follow up. You just can't ask for more than that. So glad to have found ZipHearing and Grant.
ZipHearing is a stellar company!!
ZipHearing and Grant made my hearing aid purchase very easy and straightforward. Grants expertise, courtesy and honesty made my experience an extremely positive one. It is refreshing to do business with a company that says what it does and then does what they said!! Thank you for helping me!!
I am totally pleased with Zip Hearing…
I am totally pleased with Zip Hearing and Grant our contact person. Everything that was promised was fulfilled. My hearing aids arrived in four days to the assigned audiologist who programmed them. I know I have the right to multiple visits if there are problems but at this point, I can’t imagine any. I would recommend Zip Hearing, in fact I have several times, to my family and friends. Bravo!
The process is simple and…
The process is simple and straightforward. I was able to get my hearing aids very quickly. My local provider completed my fitting and I am now experiencing great hearing. I highly recommend Ziphearing. I surely will be back
lynn mUnited States · 1 review · Experienced 2024-03-29 ·
5 Stars!
5 Stars! Grant and ZipHearing made my experience fast and easy. After researching other options, if was clear that this was the only way to go. Grant addressed all questions and concerns promptly and I received the best price available. He directed to me to an amazing audiologist and I picked up my new hearing aids last week. Thank you! Karin
Pamela LehmanUnited States · 2 reviews · Experienced 2024-03-07 ·
ZipHearing was a wonderful internet…
ZipHearing was a wonderful internet find! My husband and I both needed hearing aids, and the quote from our ENT's audiologist was way too high. We were thinking of over the counter aids, but not sure they would be sufficient. Then I happened on Zip and everything changed. Grant Davidson was wonderfully informative and helpful, and not at all pushy. He really knew his stuff! He helped guide me to what I think are the perfect top notch hearing aids, and to a wonderful audiologist. It turns out that many of our friends had used this audiologist and loved him. The other internet providers that I spoke to just mailed the devices and would send someone to fit them and that was it. We now have a year-long relationship with an excellent audiologist. And most of all, the price was amazing!! About a third of what we had originally expected, and no pressure to buy the top of the line aids, although we did buy the same brand as originally recommended. We have already recommended Grant to several other people, and will continue to do so!
Direct Hearing
Discountdailyhearing
hear.com
Buyhearingaid
Wholesale Hearing Direct
Injoy Hearing
Hears Hearing & Hearables
Starkey Hearing Aids