France and Son

不错的购物体验

和Agustina合作很棒。我很快收到了报价，并且有后续的产品跟进。虽然椅子不是我们选的那款，但Agustina非常好合作。

Sanjay Kairam美国 · 写过 1 条评价 · 体验于 2026-05-14 · 发表于 2026-05-14

Tina 回复非常迅速，而且…

Tina回复很快，特别有帮助。

体验很棒

这是我第二次从 France and Son 购物，两次体验都很棒。这次购买尤其出色。我不仅找到了想要的东西，还得到了 Julietta 提供的优惠券和支持，在我需要的时候及时出现，让我毫不犹豫地做出了购买决定。

质量很好，服务团队也很棒

家具质量很好，客服也很出色。一件易碎品收到时已经损坏，Julia P（还有Meghan）全程帮我处理解决。我对他们的帮助非常满意，一定会推荐！

Augustina 非常热心

Augustina非常热心。她友善又专业，当我找不到想要的东西时给了其他建议。很感谢她的帮助。

我和Agustina的交易体验很棒

我和Agustina（设计顾问）合作下单了一张 travertine 餐桌，体验很棒。她分享了其他客户的真实照片帮我做决定，还提供了优质的客服——回复快，结账时帮我准备好购物车。我很期待收到我的桌子，也会继续从France & Son下单。

效率很高！

Terrance Jones美国 · 写过 1 条评价 · 体验于 2026-05-05 · 发表于 2026-05-05

Tina 主动又高效地处理了……

Tina主动且快速地回答了我的问题。我平时不通过聊天协商，但她让这个过程变得很简单。

回复迅速且详细。

CL Parker美国 · 写过 1 条评价 · 体验于 2026-05-04 · 发表于 2026-05-04

Julita 很棒！

Julita超级nice，乐于助人，回复也快。我一定会再从F&S购买！

快

快速、准确、友好。Agustina

Julieta在照顾……方面做得很棒。

朱丽叶塔照顾我做得很棒。她快速、准确地回答了我的问题，而且风格亲切自然。她让我成了France and Son的粉丝。

错过了交货时间，然后"发货"了我要求取消的同一款手机

I ordered a piece of furniture from France and Son. The order confirmation quoted a 1-2 week lead time. After that window passed and the item still hadn't arrived, I called France and Son to check on it. The customer service rep confirmed on the phone that the product had not yet shipped. Based on that, I went ahead and bought a similar product from another retailer to replace it. When I then asked to cancel the France and Son order in that same call, the story suddenly changed: I was told the order was now in the shipping process and could no longer be canceled. The item was delivered shortly after. So within the same conversation, the same order went from "hasn't shipped" to "can't be stopped." When I asked to return the table for a refund, France and Son insisted on a 20% restocking fee, refused to refund the original shipping, and want me to pay return shipping out of pocket. Across multiple emails, the company has given three different dates for when the order supposedly became non-cancellable, with no documentation provided. When I told them I had opened a dispute with my bank, the supervisor's response was to call it a "fraudulent chargeback" and pressure me to withdraw it. Missed the lead time, contradicted themselves on the phone, and resorted to intimidation when asked for a fair refund. Read the cancellation and return policies very carefully before ordering.

知识渊博且专业

这是我第一次从 France and Son 购买和下单。我有一些问题和担忧（关于运输等）。不过，Agustina 非常专业且回复迅速，帮助我完成了下单。 一定会再次下单， 提前感谢， Olga

家具质量好，价格也很棒。

我以前从France and Son订过，他们很棒。很高兴又赶上促销，有我一直在找的家具。Julieta帮我报价时非常热心，响应总是很快，定价也很棒。

谢谢 Augustina！！

Augustina was very available and responsive as I tried to sort out purchasing a bedframe. She tried to get me the best deal possible and checked in to make sure I had what I needed as I made my decision! Though I went with a different product in the end, she made me feel that France & Son is a reliable and customer-oriented business. Thank you Augustina!

Agustina 提供了很棒的客户服务

我们一直在为新房找两张床，就是那时发现了 France and Son。他们提供的优惠很划算，正是我们想要的。我们花了一些时间才做出最终决定，但我很感谢 Agustina 的耐心，在整个购买过程中持续跟进并帮助我们。期待未来几周能收到送货和安装服务。

为什么France and Son是个超棒的购物去处

产品很棒，沟通更好。Julieta太棒了。她极大地帮助了我做出购买决定，让购物体验变得很愉快。这是我在France and Son的第一次购买，但不是最后一次。我一定会再来。谢谢Julieta。

我们买了一件到货时已经损坏的商品

We purchased an items that came slightly damaged. France and Son team worked with us quickly to find a solution to return our item. They gave us a couple options and we were very happy with the prompt response and kind service.

他们让客户为他们的错误买单

我订了一个花瓶用于某个活动，但它一直没到（虽然本该按时送达）。我查了物流追踪，发现他们把货送到了这个国家的另一端。我通知他们发错货了、现在也迟到了，要求取消订单。他们撒谎说已经发了一件新产品出去（这不可能，因为我是同时通知他们并取消订单的人）。然后他们说会部分退款，但我得付高得离谱的重新入库费，再说我压根就没收到任何东西！我要求全额退款，否则我就打信用卡公司电话，但他们一直没回复。谢天谢地，所有这些荒唐事都记录在一封邮件里，所以我不担心拿不回全额退款，只是经历这些过程太麻烦了。客服太烂了。