France and Son（franceandson.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 104 条用户评价，属于家居与园艺分类，口碑良好。86% 的评价为 4 星及以上，13% 为 1 星；商家回复了 31% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-09-02。
综合123条评价来看，消费者对这家公司体验很好。顾客经常称赞工作人员非常热心、客户服务出色，提到在线沟通时代表总是响应迅速、友好且专业。许多消费者也欣赏款式时尚的家具选择，以及高效、细心的团队带来的顺畅配送体验。 不过，也有部分顾客提到令人沮丧的问题，比如发货意外延迟、缺乏沟通、库存不符。少数人表示一直难以获得正确的替换零件，等待时间很长，或者收到损坏的商品。这些人对未解决订单的漫长处理过程感到非常失望。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Berenger and Alex are amazing! Thank you so much- what a dream team, they are so efficient at everything they do. Seamless and enjoyable to work with. They are total sweethearts on top of being technical experts. Keep these men happy; they are pure gold!
Christian and Elias from Quantum Shipping just delivered our beautiful end tables. White Glove Delivery is exactly what we received from beginning to end. They both get ten gold stars from us!!
Very nice and professional
My earlier review has disappeared from this site so I am reposting it: Curio bait & switch I ordered a curio online. Website said they had 5 in stock. I receive an email from them a couple days later that the curio is out of stock. I said when I ordered it their website said there were 5 in stock. They said the count was wrong and do I want to buy a different curio. I replied no just issue the refund back to my credit card. It is now 9 days later and they offer me a gift card rather than processing my refund! I have no interest in doing business with a company using bait & switch techniques and refusing to refund my money for a curio they don't even have! Where is my refund? As a follow up it is now March 22nd and STILL no refund. They emailed me on 3/13 saying it will take up to 14 business days now to get a refund for a product they never had. They charged my credit card immediately but are now stalling on refunding my money. DO NOT BUY FROM THIS COMPANY!
非常抱歉您对我们的体验不满意，但我们没有欺骗您。收到您的订单后，我们将其发送到配送中心进行处理，但被告知产品缺货，库存信息有误。我们迅速通知了您，并提供了退款或店铺信用额度（额外价值105%）的选项。没有发生任何欺骗行为。我们的库存由配送中心提供，确实有误。对于所有从同一制造商采购的在线商店来说，这种情况很常见。我们感到非常抱歉，并为您提供了上述选项。我们的团队正在按照与您讨论的时间表处理退款。应该很快会到您的账户。
Not only does France and Son have high-quality, eclectic and stylish furnishings, the people who work there are friendly and helpful— real professionals who take an interest in your decorating mission and are fun to work with. When I needed help addressing a snafu with my order, Julia P stepped right in, was responsive, and quickly set things right. Thank you, Julia, and France and Son.
Christian and Joshua delivered our new furniture and they were amazing. I never had to worry about the service - they handled everything with care and consideration. 10/10. Plus they were friendly. Thanks!
Yander and Abner were amazing, respectful, efficient and quick, product beautiful. 10000 stars 🌟🌟🌟🌟🌟
Alex and Ariel delivered our order today. Absolutely perfect. Great service! Perfect condition super nice. Highly recommend
Julieta was extremely helpful. I would reach out to her in the future for certain.
八月买了一张书桌，安排十月发货。 一月收到货后，书桌就开始散架。客服态度极差，回复要等几周。一张原价1800多（加200运费）的书桌已经没法用了，他们只肯赔300。他们承认是制造缺陷，但以超过60天退换期为由拒绝换货，还下了最后通牒：要么接受300块，要么结案。六个月过去了，我亏了2000块，书桌彻底散架，不得不换掉。 别从这家公司买。他们款式确实多，但一旦需要客服支持或买到有问题的产品，那就是噩梦。
我最近从 France & Son 买的一张书桌出现了明显的开裂，比预期早了很多。虽然情况让人沮丧，但我想表扬他们团队的 Julia P，她处理这个问题非常专业。 Julia 在整个过程中一直保持沟通，协调制造商，最终帮我争取到了全额店铺积分，让我能换货。她礼貌、耐心，明显在为公平的结果努力。 出现问题时，客服质量真的很关键，我很感激 Julia 帮我解决了这个问题。
Julia P 处理我的客服问题很高效。虽然有些环节她控制不了，但她承诺的事都做到了！
别买。有货的商品也要几周才能送到。我还在等。他们明显在误导和推卸责任。我要求退款，但他们声称商品打包好等待取件时就视为已发货……太荒谬了。我正在跟我的信用卡公司争议这笔费用。如果能回到过去，我绝不会从他们那里购买。
很抱歉您对配送速度不满意。我们尽力在产品页面标注交货时间，并说明大多数大件现货商品的交货期为3-6周，因为我们使用专业运输商以降低损坏率。您等待几周的情况是正常的。我们在系统中找不到与您姓名匹配的订单，所以发送了补充信息的请求，但您没有完成；不过，您似乎对我们的标准运输时间不满意，我认为在这方面我们也无能为力。我们希望您在购买前能与我们的团队沟通，或者阅读运输信息，这样您的期望就能合理一些。如果我们已经按照公布的政策和预估时间执行了所有操作，您留下这样的评价就不太公平了。
很好！配送团队礼貌又专业！
我从 France and Sons 订了两个床头柜，不幸的是其中一个的大理石台面有裂痕。这不是 France and Sons 的问题，是制造商的。Julie P 在 France and Sons 不到一周就帮我解决了，现在正在安排换货。沟通很顺畅，客服很棒！
发货很快，而且你们能退货这点很棒！Alex 和 Berenger 送了我的咖啡桌，服务态度很好，全程带着微笑！
我的秘书桌是 Berenger 和 Alex 送的。他们非常专业友好，还特意确保配送完美。
Joshua 和 Hugo 在配送过程中帮了大忙，整个过程非常顺利。
Meghan Allen, an exceptional customer service representative, has been incredibly helpful in assisting me with the replacement of my coffee table. France and Son offers such beautiful products! I am genuinely pleased with their company.
共 104 条符合条件的评价
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