France and Son (franceandson.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
What reviewers say
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Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and fantastic customer service, noting that representatives are always responsive, friendly, and professional during their online interactions. Many consumers also appreciate the stylish furniture options and smooth delivery experiences provided by efficient, careful teams.
However, some customers also noted frustrating issues with unexpected shipping delays, lack of communication, and stock discrepancies. A few people mentioned facing ongoing difficulties obtaining correct replacement parts, experiencing long wait times, or receiving damaged items. These individuals felt quite disappointed by the prolonged resolution processes for their unresolved orders.
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I placed an order for a chaise & delivery delayed up to 5 months?
I placed an order for a chaise on 6/6/26. The website showed the item as in stock. A couple days later I received an email apologizing that after I submitted the order the item went on back order and was due to be delivered by 8/7. I said ok since it’s an item that I really wanted. Every so often I check the order status and it shows that the item was pending pick up on 6/24, on 6/29 it shows the item went through quality control, on 7/1 it shows the item passed quality control, on 7/4 shows item scheduled for pickup, on 7/7 it shows item releases from distribution center, on 7/10 it shows item is in transit to final mile facility (which is the local delivery hub). I’ve been checking the status each week since then. On 8/10 I emailed to check on the status as it’s been 4 weeks in transit when website shows this stage is approximately 1-2 weeks. I received an email stating the item was unexpectedly on back order and will arrive at their facility by 8/25 and “ Once restocked on August 25th, our typical lead time of 2–6 weeks for final delivery will kick in.” that puts me at September to October delivery. This is not okay. I’m mainly concerned that this “unexpected” delivery was never communicated. Even more concerning is that there is a whole page with tracking process that would appear to be fake. If the the item is on back order, then what have I been tracking? This does not make sense. I have ordered several custom pieces from different vendors and never have I experienced this. I am expecting a full refund. I hope the company can understand how this does not make sense. Yes, delays happen but what was I tracking? I paid over $2000 and was tracking air?
Zoe was so helpful. She has great communication skills. The sculpture piece that I ordered exceeded my expectations. It arrived within the week that I ordered. I will definitely do business again with France and Son! Thank you, Zoe!
you should never buy from these guys if you're from canada it takes AGES before you receive anything they do halfass jobs as far as delivery their pictures ARE LIES their customer service is UNINTELLIGENT i vehemently discourage you to buy anything from FRANCE and SON they don't stand behind what they sell.
I placed an order online with France & Son for a piece of furniture that sadly had been discontinued. Julia Picierro assisted me in not only apologizing and notifying me of the issue, but went to bat for me with the management team to obtain a full refund for me. Julia was quick to respond, very respectful, and understanding in our request to have the return fee waived. She is the perfect picture of customer service!
I highly recommend France and Sons! This was my first purchase from them. I had a wonderful experience working with Julia and Valeria! They were professional, knowledgeable, and generally cared about providing excellent service. They were friendly and went above and beyond to ensure everything was done right. It was a pleasure working with them, and I wouldn’t hesitate to using their services again.
I ordered a light fixture that I should have ordered from a normal lighting store like Lumens, 1-800 Lighting, NY lighting or Capital Lighting. These companies deliver within a week or less. When I contacted France & Son about the delay in shipping it became apparent it was going to take a month to get my lighting fixture even though it was in stock. I told them to cancel the order, they stated i had to do it online. I got a quick response back after canceling that i was not allowed to even though they had not even shipped the product yet. I can cancel anything I want to if you haven't shipped my item. Their response was more of a threat than anything. So here is a review to your threat. STAY AWAY FROM THIS CROOKED AS CRAP COMPANY. THEY ARE CHARGING YOU AND HOLDING YOUR FUNDS FOR AT LEAST 30 DAYS SO THEY CAN EARN INTEREST ON YOUR MONEY.
Very disappointed in this company. We ordered a tub through our builder from this company and the knowingly sent the tub with a massive crack in in that they tried to repair with epoxy and actually sipped it out that way. I am a designer and I source items all the time and have never seen such a shady attempt to pass off a product as this in my career. I am not one to write reviews unless it is absolutely warranted. But this is was so wrong, I am compelled to warn others. I will no longer refer this company or source from it after this experience.
Had a good experience special ordering a color not listed on website, Julieta was very helpful and prompt in responses. Can’t wait for the item to arrive!
I am extremely disappointed with customer service and communication
I am extremely disappointed with my experience.
I ordered two chairs months ago and patiently waited through a lengthy backorder. When the chairs finally arrived at your warehouse—less than an hour from my home—I was told delivery would be delayed until there were enough items to fill a truck.
Your company then confirmed a delivery date multiple times by email. Based on those repeated assurances, I coordinated a full-room furniture installation and made arrangements around your promised delivery.
On the evening of the scheduled delivery date, I received a message that my furniture had never even made it onto the truck. Since then, despite multiple emails requesting an update, I have received no response.
The most frustrating part is not the delay itself—it’s the lack of communication, the broken commitments, and now the complete silence. Customers spending thousands of dollars on furniture deserve better service and basic accountability.
I would appreciate a response and a clear explanation of when my furniture will actually be delivered.
It was great to work with Augustina. She listened to my needs with the order and did the investigation and came back promptly with the response. She was very responsive on back and forth before I placed the order.
I really appreciated France and Son representative Augustine assisting me in purchasing and shipping process of my product. Her efforts to reach out and respond timely to my email inquiries was very helpful. That’s what I call excellent customer support service, care and concern for customers.
Told me in stock. Told me 4 weeks. Took about 6 months. Finally delivered and CLEARLY damaged and CLEARLY used items- broken drawers (2 nightstands). I was in the middle of building a home and did not have time to fight with them. This is a scam - I think they buy up damaged/returned items and resell- I was unable to repair becuase it was so damaged the drawer sags.. thank and no thanks
Julieta helped me complete my order with original quote offer after my having to wait a couple business days for me to approve the selection with our client. I really appreciate her time and attention to detail here.
Many thanks!
Julieta provided exceptional customer service. Be diligent in reviewing vague shipping costs.
Julieta was responsive and exceptionally helpful. Unfortunately, the company is not forthright in their price as it relates to delivery. I checked out using shop and confirmed the shipping address was to my home. I receieved what appears to have been an automatically generated email indicating that I had "selected" delivery to the company warehouse. Reviewed my Shop transaction and confirmed that my home is specified but they added a "delivery to warehouse" in the notes section of the checkout. Very dubious and dishonest practice. So, after paying for my item, I'm stuck with a nearly $400 delivery fee.
Amazing service via their online chat person Julietta! She answered all of my questions promptly and was extremely helpful with getting my order placed! Definitely recommend!!
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