Very attentive customer service
Tina was very helpful. She went above and beyond to price match.
About France and Son
Data updated- Website
- franceandson.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 31% (4/13)
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Is France and Son legit?
France and Son (franceandson.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and fantastic customer service, noting that representatives are always responsive, friendly, and professional during their online interactions. Many consumers also appreciate the stylish furniture options and smooth delivery experiences provided by efficient, careful teams. However, some customers also noted frustrating issues with unexpected shipping delays, lack of communication, and stock discrepancies. A few people mentioned facing ongoing difficulties obtaining correct replacement parts, experiencing long wait times, or receiving damaged items. These individuals felt quite disappointed by the prolonged resolution processes for their unresolved orders.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service was excellent with…
Customer Service was excellent with prompt response from Mona about delivery and any questions you may have.
Best Price and Service!
I chatted with Tina at France and Son about a better price for an item on another website. Not only did she match that price, she BEAT it. And the whole process took less than 5 minutes. I am very satisfied. Thank you!!
Great customer service
Recent purchase.
I recently purchased a dining table and chairs from France and Son and had a very positive experience working with Julieta. She was responsive, knowledgeable, and helpful throughout the process—answering questions, providing updated pricing, and making the overall transaction smooth and straightforward. I appreciated the clear communication and follow-up, especially when coordinating details prior to placing the order. The pricing was competitive, and the process felt efficient and professional from start to finish. I’m looking forward to receiving the pieces and would absolutely consider working with Julieta and France and Son again for future purchases. Overall, a great experience.
Julieta was great in getting my order…
Julieta was great in getting my order set up with a discount.
Agustina was incredibly helpful
Agustina was incredibly helpful! I cannot wait to place another order and we remodel and redecorate our home.
Excellent customer service
Augustina was extremely helpful and understanding throughout the process. Excellent customer service, making sure all the questions were answered and went above and beyond to help with product specifics. Also, great communication.
Good communication
Good communication, timely & friendly delivery. Super positive experience
Excellent customer service!!!
Mona was an absolute pleasure to deal with. She was informative and responsive. She took initiative to go above and beyond and kept the communication up to date all during the process.
Fast and trusted
Yander and Berenger were great
Yander and Berenger were polite, fast, and with perfect delivery and assembly of our table to the spot. Cleaned up afterwards like magic. Thanks guys for the great delivery and install!
Excellent customer care
The dresser is great quality. The customer service was terrific. The White Glove delivery was flawless. Christian and Elias took great care to deliver this heavy dresser, without a scratch on it. Their communication on the day of delivery was much appreciated. I highly recommend them.
I will order from this Company Again
After ordering my product the Company kept me informed on the shipping date which was very helpful. Ive ordered many products from this Company and they arrived in perfect condition. I will be ordering more with the good customer service.
Abner and Dariel were great
Abner and Dariel were great. No damages but the bench was a different color so I had to return which was inconvenient.
Julia P was great!
Julia P. made remedying our shipping issue seamless and dare I say? happy. Thank you!
Good experience
Thanks, Sam, for being so helpful over the phone when I had some confusion over shipping. The sofa we ordered is great. Very happy with the customer service.
Incredible Inventory and Stellar Customer Service
I'm a designer with international clientele and have really enjoyed my interactions with France & Son and my representative, Julieta. Their selection is really difficult to top and the customer service received is top notch! Thank you, Julieta, for making my job easy and for helping make my clients' dreams come true!
France and Son is always top notch with…
France and Son is always top notch with their customer service and the quality of goods has always been exceptional.
Julieta was a great advisor throughout…
Julieta was a great advisor throughout the process.
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