France and Son (franceandson.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and fantastic customer service, noting that representatives are always responsive, friendly, and professional during their online interactions. Many consumers also appreciate the stylish furniture options and smooth delivery experiences provided by efficient, careful teams.
However, some customers also noted frustrating issues with unexpected shipping delays, lack of communication, and stock discrepancies. A few people mentioned facing ongoing difficulties obtaining correct replacement parts, experiencing long wait times, or receiving damaged items. These individuals felt quite disappointed by the prolonged resolution processes for their unresolved orders.
Auto-generated from all reviews of this business. For reference only.
My interactions with the staff at France and Son were extremely positive and helpful. I had questions about my item and they were answered both through the chat system and by phone call - helping me make a decision that I am very comfortable with. I note that when our call was dropped or cut off twice, the team member I was conversing with called me back, and didn't leave me to start all over with someone else. Sounds trite but in our days of constant challenge to get to someone easily through these phone systems, this simple outreach meant something.
Joshua and Henry were very helpful in delivering the two consoles I had delivered. Quick and careful and made sure the furniture was placed in the correct spot.
Great products , a bit of a wait for one item but delivery with quantum was great. Barringer and Alex were awesome with delivery and took our old table.
Ariel and Christian did an excellent job delivering. On time, professional and courteous. They even carried the piece from the road because it was raining and they didn’t want the truck to get tracks near my driveway and took their shoes off to bring it in.
Terrible company. It's been two months since I placed my order and I was just notified that after "several delivery attempts" a part of my order was returned to the company, and now I must pay "storage" and "re-shipping fees" to (partially) get my order. Zero timeframe provided for the second item from the same invoice. Company making false claims about delivery (the house ALWAYS has someone it in, and I received no notices, no communication regarding delivery attempts.). This company is fraudulent and bogus.
Reply from France and Son2026-02-20
We're truly sorry that you're unhappy with our service and communication. We did the best that we could to get you your products, and we feel that we acted fairly and communicated effectively. You ordered 2 items. A side table and a decorative box. You also selected "warehouse pickup" as your shipping option. We shipped out the table quickly and provided tracking, and we informed you that the decorative box was backordered. You informed us that you wanted the items shipped instead of a warehouse pickup, so we send you an invoice for the usual shipping amounts for each item. Based on the above facts we feel we provided good service and communication. You made a mistake on your order, and we helped you fix it.
A few weeks later we were contacted by the delivery company. They explained that you were being unresponsive after they called and left several voicemails to attempt to schedule your delivery. They even explained that you did pick up once and requested to change the shipping address without consulting us, and because you declined the delivery to the original address the item was returned back to our NY facility. This is when we were first informed of any issue. We contacted you to find out your new address and explained there would be a redelivery fee, or your return would fall into our usual return policy and be subject to a restocking fee. We're sharing the additional facts of this case, so other customers have a more complete picture to make future decisions.
We will continue to communicate with you to try and work something out. The item is still in our NY facility, and we'd love to get it to you, or allow you to pick it up if you prefer.
I would have liked to receive a call, text or email in the morning of when the benches would be delivered. I had reached out all 3 ways and didn't hear anything. The chairs showed up at 6 pm. Drivers were very nice with delivery and we understand their route was held up in Philly and they still needed to get to NC by the end of the night.
Joshua and Henry are great. They were clean, respectful, helpful, patient and helped me through a customer service issue. Feel totally comfortable with them delivering my chairs.
I recently purchased two pieces of artwork from France & Son. The selection was beautiful in person and the pieces arrived carefully wrapped and damage free.
I did run into a small concern with my order, but what really stood out was how fairly and professionally the team handled it. They were responsive, understanding, and made sure everything was resolved in a way that felt thoughtful and customer focused.
Overall, I’m very pleased with my purchase and the support I received.
FRAUDULENT PRACTICES. DOESNT REFUND MY CLIENTS. ITS BEEN MONTHSON NONSENSE. CLAIMING THEY WILL. SENDING EMAILS. HAVENT TO SIGN OFF ON CANCELATION. TOTAL NONSENSE. THEY TAKE THE MONEY OUT REALLY QUICK. THEN REPLY WITH EMAILS TO PUT MONEY BACK WHICH THEY NEVER DO. ITS BEEN MONTHS. CLIENT STILL HASNT RECEIVED REFUND. SO HIGHLY UNETHICAL !!!!!
Reply from France and Son2026-02-13
Our refunds typically take 7-10 business days after the documentation is complete. We can't identify your order from this information, but if you let us know the order number, then we can resolve this for you asap. We apologize for any inconvenience.
It took 2 months to solve the issue with my chair, and it's still broken
I bought a chair mid-December for my office, and it arrived in a timely manner. When I tried to put the chair together, it wouldnt fit. I called and wrote to them, and every time they passed me off to an email address and replied to my email with a photo of the instructions. I told them I needed new parts, and these parts they sent were not the correct ones. Someone in management finally stepped in by early February and said they reached out to the chair company and could not replace the piece of my chair that was broken, but could return me store credit for the chair. I'm still out $250 for the shipping and tax (which they did NOT refund), and still have a chair that does not work. Everyone I spoke with was very nice, but i cannot believe how long this all took just to end in still not having an office chair.
I was on the search for the perfect coffee table for my family room and France+Son has so many options to choose from. I feel I could find just about anything I need for my home from France+Son.
The delivery crew was wonderful from France and Son. Berenger and Alex were incredibly professional and so helpful. We would definitely be happy to have them make a delivery anytime.
I had a wonderful experience ordering from France&Son! All of my questions were quickly answered using the provided chat feature. Interaction with the associate was easy and positive.
The AJ table lamp is exactly what I was looking for! I love the shape and clean lines. This is my first time ordering from France & Son and so far it's been an easy experience. I'm excited to receive the lamp and enjoy it in my space.
Grayson Living
Sundial Home
Ornate Home Furniture and Mattress
Thorvald & Design
Afastores
Lulu and Georgia
Interior Icons
ET Woodcrafts