France and Son (franceandson.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Home & Garden and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 31% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff and fantastic customer service, noting that representatives are always responsive, friendly, and professional during their online interactions. Many consumers also appreciate the stylish furniture options and smooth delivery experiences provided by efficient, careful teams. However, some customers also noted frustrating issues with unexpected shipping delays, lack of communication, and stock discrepancies. A few people mentioned facing ongoing difficulties obtaining correct replacement parts, experiencing long wait times, or receiving damaged items. These individuals felt quite disappointed by the prolonged resolution processes for their unresolved orders.
Auto-generated from all reviews of this business. For reference only.Berenger and Alex are amazing! Thank you so much- what a dream team, they are so efficient at everything they do. Seamless and enjoyable to work with. They are total sweethearts on top of being technical experts. Keep these men happy; they are pure gold!
Christian and Elias from Quantum Shipping just delivered our beautiful end tables. White Glove Delivery is exactly what we received from beginning to end. They both get ten gold stars from us!!
My earlier review has disappeared from this site so I am reposting it: Curio bait & switch I ordered a curio online. Website said they had 5 in stock. I receive an email from them a couple days later that the curio is out of stock. I said when I ordered it their website said there were 5 in stock. They said the count was wrong and do I want to buy a different curio. I replied no just issue the refund back to my credit card. It is now 9 days later and they offer me a gift card rather than processing my refund! I have no interest in doing business with a company using bait & switch techniques and refusing to refund my money for a curio they don't even have! Where is my refund? As a follow up it is now March 22nd and STILL no refund. They emailed me on 3/13 saying it will take up to 14 business days now to get a refund for a product they never had. They charged my credit card immediately but are now stalling on refunding my money. DO NOT BUY FROM THIS COMPANY!
We're very sorry that you're unhappy with your experience, but we did not bait and switch you. After we received your order and sent it to our distribution center for processing we were told the product was out of stock, and the inventory was incorrect. We quickly notified you and gave the option for a refund or store credit with extra value (105%). There's no switch going on. Our inventory, which is provided by the distribution center, was wrong. This is the case for all online stores who source from the same manufacturer. We felt terrible and offered you the above options. Our team is processing the refund per the timeline that we discussed with you. it should post to your account shortly.
Not only does France and Son have high-quality, eclectic and stylish furnishings, the people who work there are friendly and helpful— real professionals who take an interest in your decorating mission and are fun to work with. When I needed help addressing a snafu with my order, Julia P stepped right in, was responsive, and quickly set things right. Thank you, Julia, and France and Son.
Christian and Joshua delivered our new furniture and they were amazing. I never had to worry about the service - they handled everything with care and consideration. 10/10. Plus they were friendly. Thanks!
Yander and Abner were amazing, respectful, efficient and quick, product beautiful. 10000 stars 🌟🌟🌟🌟🌟
Alex and Ariel delivered our order today. Absolutely perfect. Great service! Perfect condition super nice. Highly recommend
Julieta was extremely helpful. I would reach out to her in the future for certain.
I bought a desk in August, and scheduled to have it shipped in October. I received the item, and by January, the desk began falling apart. The customer service was awful; getting a response would take weeks. I was merely offered $300 for a +$1,800 (+$200 shipping) desk that is no longer usable. They acknowledged that the problem was a manufacturing defect, but refused to replace it since the problem happened outside of the 60 day window. They gave me a deadline to accept their $300 offer or they’d close the matter. Six months later I am out $2,000 and have a desk that came apart at the seams, which I have to replace because it is not usable. Do not buy from this company. They have a great selection, but if you need customer support or they sell you a product that doesn't work, it's a nightmare.
I recently had an issue with a desk I purchased from France & Son that developed significant cracking sooner than expected. While the situation itself was frustrating, I want to recognize Julia P. from their team for how professionally she handled the resolution. Julia stayed responsive throughout the process, coordinated with the manufacturer, and ultimately helped secure a full store credit so I could move forward with a replacement. She was courteous, patient, and clearly worked to advocate for a fair outcome. Customer service makes a big difference when issues arise, and I appreciated Julia’s help in getting this resolved.
Julia P handled my customer service issue efficiently. Some elements like timing were out of her control, but she delivered on everything she promised!
Do not buy. In stock items take weeks to be delivered. I am still waiting. They clearly mislead and deflect. I asked for a refund but they claim the item is considered shipped when packaged and waiting to be picked up.... so absurd. I am disputing the charges with my credit card company. If I could go back in time, I would not purchase from them.
We're sorry that you're not happy with the speed of your delivery. We do our best to list the lead times on product pages, and we explain that in stock items have a 3-6 week lead time for most large items, because we use specialty carriers to reduce damage rates. Your experience of waiting a few weeks is normal. We can't find any order matching your name in our system, so we send a request for more info that you didn't complete; however, it seems like you're unhappy with our standard shipping times, and I don't think we can do much to fix anything on that front. We wish you spoke with our team before purchasing or read the shipping info before purchasing, so your expectations could have been set appropriately. It's misleading for you to leave this review if we did everything in accordance with our posted policies and estimates.
Great! Delivery team was polite and professional!
I ordered two nightstands from France and Sons. Unfortunately, one of them was delivered with the marble top chipped. This was not on France and Sons, but the manufacturer. Julie P. at France and Sons was able to resolve this within less than a week and is working on getting my exchange scheduled now. Very easy to work with and great customer service!
The shipping was fast and it’s great that you are able to return items! Alex and Berenger delivered my coffee table and did a great job with a smile!
My secretary desk was delivered by Berenger and Alex. The were very professional and friendly and went out of their way to ensure the deliverumy was perfect .
Joshua and Hugo were so helpful with delivery and it was such a smooth process
Meghan Allen, an exceptional customer service representative, has been incredibly helpful in assisting me with the replacement of my coffee table. France and Son offers such beautiful products! I am genuinely pleased with their company.
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