iPostal1

Hi Shantel, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1

Hi Tiera, Thanks for your review. It is our policy to require separate mailboxes for DBAs. We appreciate the valuable feedback as we are always looking for ways to improve.  Our Customer Service team is highly professional and always tries to help. We apologize if in your case the representative did not properly address your concern. We are happy to assist anytime if your needs change or if you ever want to give us another chance. Sincerely, iPostal1

Hi S, Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much. Sincerely, iPostal1

Hi Richard, Thanks for your review. We are sorry to hear about the issues described. We work closely with our mail center partners to ensure that our standards of service and quality are maintained, and will, of course, follow up with your mail center. If a mail content scan was not done correctly, you are entitled to have it re-scanned. We want you to have a great experience using iPostal1. If you would like to switch to a location that better suits your needs, our Customer Service team would be happy to assist you. We will follow up with you. Sincerely, iPostal1

Hi Aymar, Thanks for your review. We are sorry to hear about your experience. Whenever a credit card is added to our system, it goes through our credit card processing verification system and might not be approved. For security reasons, we are not able to intervene. We see our team notified you via email that your payment method was invalid.  Please update your payment through the iPostal1 software, as your mail center cannot accept payments in person. You can do this by navigating to your Account Settings and selecting Payment Method. We recommend using another card.  We have thousands of happy customers using our services. Our Customer Service team will follow up with you. Sincerely, iPostal1

Hi David, Thanks for your review. Unfortunately, we are unable to identify your account from this review. We are sorry to hear about your experience. We need more information to understand the issue described. Please provide your information so our Customer Service team can investigate your situation. Sincerely, iPostal1

Hi Annmarie, Thanks for your review. We require a balance for PayPal customers because without it, processing would be delayed until you approve the amount charged. This way, we can process most requests immediately and avoid confusion or mistakes. Unused PayPal balances are refunded when you discontinue your service. Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. If we find that these standards are not being upheld, we will intervene. Forwarding pricing depends on the package, carrier and service level selected. We show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget. We are sorry to hear about your experience reaching us by phone. Generally, our chat service works well and is a fast, convenient way to answer questions. We are available Monday-Friday 9am-8pm ET. We will follow up with you. Sincerely, iPostal1

Hi Milan, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1

Hi Nadine, Thanks for your review. Unfortunately, we are unable to identify your account from this review.  Regarding the issues described, our goal is to offer great service at a great value. $9.99 per month is a great value for digital mailbox service. We charge for Optional Services only when customers use them, like scanning mail content or shredding, in order to keep the monthly mailbox price as low as possible. We understand there can be delays in reaching our team via chat. Generally, our chat service works well and is a fast, convenient way to answer questions. We do resolve chats after a period of inactivity. We recommend staying near your device to ensure you keep your spot while waiting. Our Customer Service team is highly professional and always tries to help. We apologize if in your case the representative did not properly hear your question or address your concern. With our rapid growth, we have been hiring new representatives as fast as we can. Please provide your information so our team can follow up with you. Sincerely, iPostal1

Hi Doc, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1

Hi Egena, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1

Hi Anna, Thanks for your review. We are happy to hear about your great experience with our Customer Service team. Sincerely, iPostal1

Hi David, Thanks for your review. Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address. We see you requested and completed a scan on 3/12. We are sorry to hear about your experience with our chatbot and interface. While our chatbot handles general questions, specific requests like account cancellations require a live representative. You can also cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings from either the app or the dashboard. We see our team assisted you in closing your account. If you would like to give us a second chance, please reach out to our Customer Service team. We are available Monday–Friday, 9am–8pm ET via chat, phone, or email at [email protected]. Sincerely, iPostal1

Hi Casper, Thanks for your review.  Unfortunately, we are unable to identify your account from this review.  Regarding the issues described, our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We work closely with our mail center partners to ensure that our standards of service and quality are maintained. If we find that these standards are not being upheld, we will intervene. We are sorry to hear about your experience with our Customer Service team. Generally, our chat service works well and is a fast, convenient way to answer questions. We can be reached Monday-Friday 9am-8pm ET. Please provide your information so our team can follow up with you. Sincerely, iPostal1

Hi Kathy, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1

Hi Community, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1

Hi Brandie, Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much. Sincerely, iPostal1

Hi Alex, Thanks for your review. We are sorry to hear about your experience. It is very uncommon for mail to go missing. Our locations are certified by the USPS as a Commercial Mail Receiving Agency, that receive and manage mail securely and professionally. Still, things can happen. We see our team assisted in locating the mail item, and addressed any issues with your mail center. Our service standards call for tasks being completed by the end of the day if submitted by 1:00 PM, or otherwise within 24 hours. We see your mail center completed the task within these standards. For your most recent shipping request, the root cause is with the USPS, not the mail center. Once we became aware of the issue, we immediately began working with the USPS to fix it. Unfortunately, because the issue is with USPS, we are waiting for updates from their investigation. Our records show our Customer Service team has responded to you in a timely manner. We have thousands of happy customers using our services, and our Customer Service team is highly professional and always tries to help. Our team will follow up with you. Sincerely, iPostal1

Hi Kirk, Thanks for your review. We are happy to hear about your great experience with our service. Sincerely, iPostal1

Hi Khalid, Thanks for your review. Unfortunately, we are unable to identify your account from this review. We have thousands of happy customers using our services. Sorry for any difficulty getting through by phone. Generally, our chat service works well and is a fast, convenient way to answer questions. We are available Monday-Friday 9am-8pm ET. We do issue a refund for the first 30 days if you did not use your account for any purpose. You can cancel yourself by logging into your digital mailbox, and navigating to your mailbox settings either from the app or dashboard, or contacting our Customer Service team. Also note that once a mailbox is successfully closed, no charges can be processed. If you want to give us a second chance, please provide your information so we can follow up with you. Sincerely, iPostal1