Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the costumes, noting that they look exactly like the advertised pictures and arrive very quickly. People also deeply appreciate the affordable prices, wide selection of products, and helpful sizing charts that make finding the right outfit wonderfully easy.
Some reviewers were not happy with delivery delays and unexpected sizing issues, noting that certain garments felt too tight or significantly smaller than expected. Others also mentioned receiving costumes featuring loose threads, imperfect stitching, or missing accessories, which made the overall experience somewhat disappointing for a few buyers.
I ordered a Cloud Strife cosplay, and when I received it, the gloves looked nothing like gloves and were instead two square-shaped pieces of pleather. Also, the hole for the head in the shirt was incredibly small and was made with a non-stretchable fabric, so actually putting the costume on has been impossible.
Recently, I ordered another cosplay on October 1st when they started advertising their "arrival by Halloween is guaranteed". They have a comments section on their site which is dedicated to specifying by when you want the costume by so that they can inform you if they can meet this deadline. I stated my deadline was the 25th of the month, but they never contacted me until today (the 20th), saying that the costume would arrive in November. Their website is still advertising their Halloween shipping when it really shouldn't.
AWFUL company, AWFUL customer service. Foreign in disguise as American
Ordered two cosplays on August 24th. Received one mid september, it didn't fit, at all, when I'd used the sizing chart they had available. Come to find out they'd changed the sizing chart AFTER I'd ordered and neglected to tell me. I asked about the other cosplay and why it hadn't arrived, and was told it was because they were no longer doing a medium size for that cosplay and again neglected to tell me. I told them the new size I wanted and waited for them to send it to me.
I sent the other cosplay back, and after 2 weeks of trying to get a refund I still haven't received one. I tried asking where my refund was 2 weeks ago and was just given a 3-5 business day speil. I've tried contacting again to no avail.
As for the second cosplay? It still hasn't arrived. I just got a notification from FedEx today that it will take 5 days longer to send when I need it before November 2nd and have no idea if it will fit or not.
Oh, and with the first cosplay? There were strings all over it, and the cosplay dimensions didn't even line up with the ones online. NEVER shop miccostumes.
I've ordered from Miccostumes several times, and its always hit or miss. The first time was fine, received everything in like 2 weeks and the costume was great. Second time was alright, same thing with the shipping but their sizing on this costume was way off, but that wasn't enough to make me stop. Ordered a 3rd time, and I was told I would get it in about 3 weeks from the order date which was fine, but then I got an email saying it would take 3-4 months to make it since it wasn't 'in stock'? These are factory made costumes and theres no reason I should have to wait THAT long for them to make it. I know commissioners who can do it faster by hand. And if it wasn't in stock, they should mention that on their site that it would be 'made to order'. When I finally received the order they sent me a mens large instead of a women's large, which makes it impossible to wear its far too big. Knowing I wouldn't be able to do anything about it because their customer service is notoriously bad, I just had to try selling it.
Its funny because I just ordered another cosplay from them simply because they were the only ones I could find who had it and its wonderful and i got it in a week. They're a complete mess and cant get satisfactory results like this on a regular basis which is why I'm so displeased.
I wish i could rate it 5 star cuz the quality is really good I LOVE IT but the mask makes me sad :'( its broken and i message their facebook page and havent reply to me fast just SEEN i really need a replacement im going to a event this september but the mask is broken :'( i hope u guys replace it PLEASE and next time put some protection on the mask i know its not your fault
I am currently in a dispute with them via Paypal. I ordered a cosplay outfit and wig for my daughter in July 2017 and in August 2017 still no costume. I received the wig promptly without a hitch but they claim they are working with me....supposedly shipped the costume twice to me....and then proceeded to tell me the reason i did not receive the costume is because i am not home. Well since i dont work i find this hard to believe and looking further into the matter they delivered my costumes to Shepardsville, KY. Michigan is quite a few states away but hey what do I know! As of September 1, 2017 I am supposed to receive a refund of only $58.99 when my costume cost almost $81.00. I'm telling you. Do not trust this company....they are a company from China or have their items shipped from China and their practice of business is pathetic! BTW....I am still waiting for my refund.
I bought the Widowmaker outfit and it was baaad... The top was too big but trying it on was impossible because they cheaped out on the zipper. It didn't go all the way down like it should've. Also, the light purple outline was some super cheap material that ripped while I was taking it off without me even pulling on it. The spandex leggings were pilling like crazy and it was super obvious.
The accessories were a joke, they looked nothing like they did in the pictures and the tattoos that came with it were crumpled up. When they declined a return, we agreed on a partial refund but I never received it and they never responded so I just opened a PayPal case. I still have the outfit and plan on selling just the suit for $25.
I had to open a PayPal case against them just to return an awful costume. Their customer service is objectively bad. I tried calling both of their "24/7" numbers and no one picked up. I had to email them but eventually they stopped replying. And then when they lost the case, they had the audacity to ask me to ship back the shoddy costume when they wouldn't accept a return.
Ordered shoes and a costume 4 months out. When it was 1 month prior to the con and I still hadn't heard from them, I sent them an email asking what happened.
Got a prompt response of them saying they didn't have the fabric for the cosplay in stock and wouldn't for several more months.. Mind you, this was NOT a pre-order item.
so they had something listed on your site for someone to purchase, guaranteeing a shipment date, and you didn't even have the materials to MAKE it?
Not to mention you didn't even bother to contact me for THREE months telling me this.
Nice one.
0 stars. ^_^
Alright, Miccostumes.
I gave you two chances. TWO. And you messed up both of them. Considering all the places I've ordered cosplays from in the past and had a great experience, this is certainly a feat.
Incident number one:
I ordered a cosplay at least 3 months in advance. 3 months for a costume that was pretty much a bra and panties. It did not arrive in time for my event, but at least they shipped it after a whole entire month of me complaining to the support site. When it arrived (after I had to cancel the plans I'd made since it was late for the event I actually wanted it for) the quality was pretty good and the fit was perfect. So at least there was that. Doesn't excuse the lateness and disregarding the date I needed it, though.
Incident number two:
This one's the whammy.
I saw a costume in their shop that was new and it looked really good! Since their quality wasn't bad and I had at least FOUR MONTHS until the next event I wanted to wear this outfit for, I figured they wouldn't screw up again, right?
Nope.
I ordered the costume and they took my payment immediately. A month and a half goes by without any word on my costume, but I expected this. When the expected shipping date came and went, I contacted staff, who told me very nonchalantly that the item I ordered was MISTAKENLY placed in the store and was not supposed to be available yet (but they let me buy it...?) and that since it was a new mid-summer pre-order item, I would not get my costume until MID-JULY.
JULY!
I ordered this costume in MARCH. And only a month and a half later of no word (after I PAID!), did they tell me that THEY made a mistake with the item's availability. They hadn't even started making it yet despite my receipt saying "processing." They lied.
So pretty much if I hadn't hassled them, I would have never known about their little mixup and I'd still be waiting for my costume to this day. I cancelled my order and got refunded pretty much immediately so thank goodness for that. I used the money I had refunded to hire a much more competent commissioner and I received the costume in less than two weeks. It took less than two weeks for another commissioner to complete the cosplay that Miccostumes hadn't even started on for over a month and a half.
So, Miccostumes, your quality is pretty good, but after this little screw-up of yours, I will not be purchasing from you ever again. I should have learned after the first time, I suppose, but hey, I thought they deserved a second chance.
Lesson learned.
I wish I could give zero stars. I have never had such a terrible experience purchasing a costume. We ordered back in February for a convention that happened this weekend and the costume was never even shipped. We kept getting told that there's a delay and that it would ship in a few days. I spent 3 weeks going back and forth over email and phone and ultimately ended up having to cancel and get a refund (which we still haven't received) and had no costume for the convention. I would discourage anyone from ever purchasing from here, they don't care about customer service or integrity. They just tell you what you want to hear so they can keep your money. I will NEVER be purchasing anything from them ever again.
Would give no stars if I Could. Do not even bother buying a costume from them. I ordered a costume back in March was told it would be posted out in April, well now its May, then emailed asking why its not been sent. Supposedly there still making it sure they are. Then they said it will be posted out on the 10th. Still not be posted, I can't see how it arrive in time for a convention posted from another country in a few weeks time. I think they have no intention of ever sending it. I wish I never bothered. Now I'll see if I can get my money back. Wish I read the other reviews first.
I ordered the D.va costume after reading good reviews on their website. What a mistake! First of all I told them I needed it in April and they never told me my deadline would not be met until I emailed them mid April. I got my costume finally in May and let me tell you that the quality is HORRIBLE. No where on the site did it mention that the silver does not stretch and therefore needs a specific measurement ti fit. Then, the logo is peeling off and is clearly a bad iron on job. ALL THE ATTACHMENTS ARE HELD ON WITH POOR QUALITY SAFETY PINS. Nowhere was this mentioned or I would not have bothered with buying it. When I requested compensation they offered $5 which isnt even 10% of what the costume is worth and told me to glue things back together. Horrible customer service, do not waste your time.
The reviews on their website are good because they have to be approved.
I wish there was a zero stars option. Tried ordering a costume and they said the order was incomeplete yet they charged me TWICE anyways. I asked them to refund the money and they have yet to respond. Do NOT order from them!
Waited 3 months. Never received my costume or email. Asked to cancel my order and get a refund, and I have still yet to receive the money. Please don't waste your time abd money here.
worst experience ever. DO NOT ever order from them!!
If I could give zero stars I would.. I ordered three costumes in early October and paid the $35 shipping fee to ensure my children received their costumes for Halloween.. I placed my order and of course they charged my card immediately.. a few weeks later I received an e- mail apologizing that one of the costumes was out of stock.. they were quick to charge me but unfortunately did not know what they had in stock.. well I received one costume 2 days before Halloween and the other two never arrived.. my children were heart broken and besides that fact I am still waiting for a refund. The worse experience ever.. save yourself the heat ache, humiliation, and money.. just find a different company!!!
I ordered my costume on October 5th of this year and paid something like $35 in shipping to GUARANTEE it would be here by Halloween. I was pleasantly surprised to find a package waiting for me about one week later, but then dismayed to find that the box only contained one of the three items I had ordered.
I contacted customer support, who informed me that the shipment had been split in two, and they provided me with a tracking number for the other half. The tracking number indicated that the item had not yet shipped, but was processing in China and would ship soon. That was October 13 that it said it was processing. A few days pass, and the shipping info hasn't updated. I contact customer support again, and they parrot the same line: "The rest of your outfit shipped separately, here's the tracking number." So I said, yeah, I get that. But the shipping info hasn't updated in a few days.
They call the post office and tell me that they have delayed their online updates for tracking due to high demand, and that it was possible that the package had already reached the United States, or not, they could not guarantee where it was. So, I waited. And waited. And waited.
It is now October 27, and the tracking information finally updated - it is preparing to ship. Placed on October 5, processed on October 13, getting ready to ship October 27. And it's nighttime over there now, so it won't even ship til tomorrow at the earliest. I paid a ton in shipping to get it GUARANTEED by Halloween, A MONTH before it has even shipped. Thanks, miccostumes, for sending me half of a costume and taking my money. Great Halloween this is gonna be.
TL;DR Sent me half a costume, broke their guarantee, ruined my Halloween. 0/5 stars, would not order from them again.
I order an Undertale Papyrus costume for my son. Do not order if you plan to wear to an event or for Halloween. You cannot see out of this costume! Response from retailer: "We are sorry. This version really could not walk in the head. We will develop the one which can walk while you wear the head after this busy season." What is the point if you can't see??? I guess the expectation is you will stand in the corner all night and if you did, you would simply suffocate since it is not breathable either.
Costume also didn't fit. Ordered a men's medium and the sutie was too small to fit a 12 year old with size 6 feet. While i was told i could return for a refund, I ordered August 11th and received Sept 29th. No time to get another so I will need to take to a local seamstress to fix and try to buy a skeleton costume for underneath.
I believe Miccostumes is the best place available out there on the Internet to purchase cosplay costumes at reasonable prices. They have an excellent collection of cosplay costumes in their lineup and I was able to find the exact costumes that I have been looking for. I was also able to place the order within a couple of minutes. They took necessary measures to send the parcel to my doorstep within a short period of time. I am highly impressed with the service offered by Miccostumes.
Well, what i say about their products, every thing is perfect, i was looking for a costume for my younger brother as he was participating in a drama of his school and was acting as a pokemon character. I searched a lot on different stores, and after a long search i finally find this company. And on the very first page i found what i was looking for...
In the nutshell i must say it is the best place to get items related to anime, or japanes traditional items
I have ordered several costumes off of miccostumes over the course of the year. I find their selection to be unique with a lot of variety to choose form, and their prices are pretty affordable. I ordered the Dragonball one for my son a few months ago, and he loved it. Shipping times can vary, which is why I knocked off a star, but other than that it's a great site and I'll definitely be using them again when I need a new costume. Thanks!
The quality of miccostumes... is kind... of all-over-the-place. I ordered an Attack on Titan couples cosplay, and the jackets were phenomenal, while my boyfriend's shirt was a weird lemony yellow (in the anime it's beige), the leg straps would never stay up in a million years, and the chest harness on one of our costumes was sewn completely improperly! It was sewn so the criss-cross in the back would be perpetually twisted! I imagine miccostumes wouldn't believe this, so I did take video, but mainly I think other buyers should know. Maybe it's worth it to buyers to buy anyway, but maybe buyers want to know the whole truth before jumping in! That's okay too =)
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