Items for Chinese Language
Items I have purchased we're apparently meant for Chinese market.
关于 Newfrog
数据更新- 网站
- newfrog.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 差评回复率
- 51%（119/232 条）
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商家自述
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Newfrog靠谱吗？
Newfrog（newfrog.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 588 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 51% 的差评。数据最后更新于 2026-10-24。
用户怎么说
bad description on web site
bought many items and not what advertised. return many for refund.did get refunds but spend lots of time on site. then dont get what advertised
Generally OK but caution
I bought several items which were as advertised but a Waterproof Sports Action Camera produces such poor quality images that it should never have been offered for sale. Other items were as advertised and worked satisfactorily.
Some Missing
mostly pretty good, but remember you get what you pay for, I am still missing 2 items and have not gotten a response back
Getting Better
Before writing this review I looked over the previous reviews of this company. If I had read these before my orders I would not have ordered from them. I have order a few times and usually have had no problems except for long ship times which is probably a Canada Post problem with items coming from China. I didn't receive one item in the last month. It was more than two months since the order was placed. I e-mailed and told them of the lost item and they did get back to me in a few days. They said that it should have arrived and asked if I wanted my money back. I replied that would be OK, and a few days later my PayPal account was credited with the amount of the item. I did not have the problem most people have had, they did get back to me in reasonable time and credited me. From looking at previous reviews it seems that this company has recently tried to give better customer service, which I fortunately received. Because of this I will order from them again.
items missing and cant get anyone to respond to problem
my last order was missing an instruction booklet and the remote control and I sent emails to Newfrog and left info on their site and they never responded at all. Then I went to Paypal about the missing items and Newfrog did respond and asked me to send them a picture of the problem???? How can I send a picture of a missing item? Now no more responses at all since then. they have some real problems to say the least!
I'm have brought many products Newfrog, some good and some NOT!
Please check my file, A tire inflator that did not work in the USA. A garden hose gun that could not be screwed on a hose (I'm still waiting for a reply on that) A credit card holder that arrived broken. (I'm still waiting for a reply on that) The list go's on. I believe it's time to stop somewhere else!!
Nice company if you don't mind waiting. . .
Be aware, it may take over a month to receive anything from this company. Not sure how many years it would take if your product came defective.
Disappointed
I have to say let down in a big way. Past orders have been received later than Newfrog claimed delivery dates. Example 30 to 35 days after order was sent from Newfrog. My last order at time of writing this review still has not arrived after 63 (sixty three) days. Also my emails requesting information for the order appear to be ignored. The current order # is 30000234056.
Average Experience unlike eBay/AliExpress
Haven't purchased much from here as the item variety are not as extensive as eBay or AliExpress. Prices not as competitive too. With the few purchases I made, probably half of them arrived (reasonable time 3-4 weeks) while other times packages never showed up. I just filed a claim with Paypal which was promptly and efficiently processed by Paypal. Good thing we have Paypal to the rescue. All in all, my experience was just about average. Can't say much as I don't shop on Newfrog as often as with other online stores.
I AM HAVING SIGN IN PROBLEMS ONGOING FOR A MONTH OR EVEN MORE
Close Error Warning App Not Set Up: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions. EVERY TIME I TRY TO LOG ON TO THE SITE
Discount codes never work
Items supplied are generally of good quality and would use them again, but their offer of a discount code (over $20) when you have left items in the basket and not purchased them, has never worked for me. They also never responded to emails questioning this. I would therefore conclude that customer support is not something this company is good at, so I would not buy anything expensive from them.
WAS Favourite place to shop - not anymore
ORIGINAL REVIEW: 5 great things about shopping on NewFrog.com #1 More items to shop for than I have time to look into if I had a full week with nothing better to do #2 Free shipping #3 Prices are amazing #4 Items I never knew existed and now that I know, I want them #5 whenever there is a problem, they resolve it without a problem. *** UPDATED: Lately ordered items have not been arriving, emails to them about questions (item specs) and deliveries issues have gone unanswered. Something has changed at NewFrog... so for now I recommend avoiding them.
Not a company I would go back to...
I purchased some meters for my production company equipment and, according to their listing, I ordered the correct item. They sent the incorrect units so I contacted them re: the error, because the meters they sent are completely unusable for me. They decided that they wanted to either give me 1/2 credit and I wouldn't have to ship them back or ship them and get full credit. Bearing in mind, this was THEIR error in the listing. I just wanted the correct meters without having to pay extra for their mistake. After about a dozen emails and messages back and forth, I got Ebay involved and suddenly, they refunded the whole amount, which is fine with me. But during the exchange, I asked repeatedly about getting the correct ones and I could never get a straight answer from them. I had ordered prior from Newfrog roughly 1 1/2 months earlier and the order came through fine and the product worked well and still is on a daily basis. It's easy to do business when everything is exactly right. The mark of a good company is how they perform when things don't and how they resolve the conflicts. This is where my review comes from. You might say it's unfair, but if I do something wrong for one of my clients, I bend over backwards to understand why and then make sure the customer is completely satisfied with the resolution to the issue. Otherwise they won't come back
For the most part a good experience, but...
They get some good deals on here, but the lack of description on some items makes them too questionable to purchase them. I've also gotten 0% response when I've gone through their contact page with questions on items or trying to track the shipping on something I've already purchased. I purchased something in early December, and it still hasn't arrived, nor do I get any response from NewFrog when I question them on this.
It Is A Toss-up 50/50
I have ordered 4x... 2 orders came quicky, meeting delivery timeline quotes. I then ordered a huge order for Christmas - in September. Now, January 12, I not only don't have the big order, but the next week's order has not arrived either. Good news - is that they did refund me after I petitioned them. They are resellers, so I can't fully blame them... it is the supplier who is at fault. However, vetting of the suppliers IS their job, so they need to do a better job there.. I ordered from Ali (I order weekly), and while had a few delays there as well due to "high season Christmas", usually get items "on time"
Speed of delivery
Sometimes delivery is fast and sometimes takes over a month to receive items. Overall I am happy with the quality of the items.
good value
very good values
Evaluation
Very good prices.....acceptable delivery times
Not bad for a chinese company
I never had a problem with the item bought from them. Yes it may come in over a mount but that is to be expected of anything that comes from china.
banggood
Hypersku
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FFOrder