Established in 2018 by pet lover Terry, ONEISALL INC is dedicated to enhancing the bond between people and their furry friends. We tackle challenges head-on, never backing down. By harnessing cutting-edge technology, we revolutionize pet care with smart essentials like grooming kits, automatic feeders, and water fountains.Today, ONEISALL stands as a top-tier international pet brand, setting the standard for excellence in pet care.
以上内容由商家自行提供，未经平台核实。Oneisall（oneisall.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 240 条用户评价，属于动物与宠物分类，口碑优秀。好评高度一致，98% 的评价为 4 星及以上；商家回复了 100% 的差评；近 12 个月新增 538 条。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and professional when quickly resolving any unexpected issues or warranty claims. People truly love the pet care products, highlighting that friendly representatives ensure replacements or refunds are provided very smoothly without any hassle. Some reviewers were not happy with initial product durability, noting that certain mechanical parts or motors stopped working unexpectedly after a very short period of use. A few other people also felt that specific attachments or design components were occasionally hard to replace or required noticeable functional improvements.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。My experience with the Oneisall customer service, in particular, Olivia, was great. I originally got a litter box that did not work correctly and they replaced it for me. Unfortunately, it was not the App one I originally ordered and Olivia made sure that I got the correct one. I wish all customer service reps were as thoughtful and caring as Olivia was. She also made sure the new one was up and running properly. Customer service at its best!
First off I and my cats have loved our kitty spout. Unfortunately it stopped working but Oneisall was quick to replace it.
CO#73900 I have only dealt with customer service through email and they have been wonderful.. I have purchased 4 items through oneisall and one was not working correctly.. it would not hold a charge.. they are replacing it.. Can't be any better than that.... Thank you Awesome Customer Service.. no hassle just making it happen..
Andrea was so helpful to me to resolve the problem i had with the pet fountain. She is a real professinal at her job.Oneisall is a great company that stands by there product I will be buying more from them. thank you so much.
The process was simple fast and the answers form Eliza Oneisall (customer support team) was on point.
Fast shipping and when I was facing some problems I was helped immediately
I would like readers of this review to learn a little more about Oneisall and the great lengths they went to make my experience an exceptional one. I'll begin by explaining I purchased the "Stainless Steel 3.5L Cordless Smart Pet Water Fountain". I purchased the fountain for my "baby girl" Daisy. I wanted a product that would provide her with clean, filtered water and being cordless would save on electricity usage. The product was delivered in a very timely manner and instruction for set-up and use was a breeze. I purchased the fountain in June and have been using it without mechanical/product defects for three months. I did, however, run into a little problem with Daisy and her willingness to "warm up" to the fountain. Daisy is a little Rat Terrier and she just turned 3 years old a couple of days ago. She still has a lot of "puppy" in her and she just didn't seem to be getting over her unsureness of the fountain. I understood that Oneisall has a very reasonable 30 day trial/refund period. With that being said, I reached out to customer support about a possible return and refund (due to the circumstances) anyway with the thought, "The worst possible outcome is they would say no because I was outside of the 30 day refund period". When I reached out to customer support and explained my situation, I received a response within 30 minutes of email submission. I would also like to add I sent the email around 4:00am CST, so to get a response that quickly at that hour was astonishing to me! A wonderful customer support team member by the name of Andrea, responded and apologized that the product just didn't work out for my little Daisy. She went above and beyond customer satisfaction (which seems to be a dead concept in today's world) and offered a few goodwill solutions that blew my mind. #1-She gave me a 30% refund of my purchase price and allowed me to keep the product to possibly continue to work with Daisy. #2-She included a link to assist with "training" Daisy on using the fountain. #3-She gave me a $10 credit on my Oneisall account to use toward a future purchase. So...if you are shopping around for a water fountain for your fur-baby, and are looking for a reputable company, with a great product, and exceptional customer service go to Onisall.com. Search for "Oneisall 3.5L Cordless Smart Pet Water Fountain". Click ADD TO CART and CHECKOUT. You will thank yourself later! ~Thanks Again Andrea!
There are no words to describe the wonderful customer service that has been provided by the team members at ONEISALL. It took one email from me and they continued to reach out to assure that I was provided the utmost level of support. They trusted my troubleshooting and provided additional ideas in what they thought could help with getting the litter box to work. In the end Ms. Olivia felt that there was a clear problem with the litter box itself and provided me with another one. I don't know how to say thank you enough for providing such great customer experience with such comfort. I look forward in shopping from this brand in the future.
I am a senior citizen and travel the globe and use the Jack & Rose Steamer. I cannot find any words to describe my fantastic experience with the company and its support staff at Jack & Rose. I received a gift from a friend and when it malfunctioned and had issues with the rotation of the steamer head the company replaced the steamer under warranty. This steamer is the best I has r found in the market and I travel with it all across the globe because it is 110V/220V power compatibility.
I love the brand there products and lastly there excellent customer service. I’m happy and my dog looks fantastic 🫶
The agent I worked with was very helpful, responsive, and understanding with my issue. Eliza resolved my issue to my satisfaction. I greatly appreciate Eliza’s customer support in this matter.
I ordered this fountain for my cat and had it for about 9 months. Something happened with the pump and it stopped working. Luckily this company offers a warranty so I reached out. I got a response very quickly! Olivia directly helped me through the process and made it very easy! The service was quick, helpful, professional, and personalized. Thank you again for all your help!
was easy to get help and provide solution.
Reached out about missing filters and they responded in a timely manner and provided the shipping information, as it was sent separately. Very good customer service.
I’m giving a 5/5 because the litter box is actually very cool, it self cleans every time a cat is done in the box. Keeps the litter box smell down, I even have it in the corner of my small living room and no icky cat scents. It is like a robot though so it does malfunction occasionally which may be irritating to few. The Right motor went out within a month of having my box. I easily sent an email to the manufacture and they sent me a whole new box for free within a week. Very easy and no hassle. There is 2 year warranty which is wonderful!
I bought 2 air purifiers (one with the cat toy attached for my cats bedroom & a regular on for our bedroom) and have absolutely loved the one for our bedroom, we reached out because the cat toy one was not working correctly (wouldn’t stay on or unlock to be able to run) Eliza was GREAT and got our replacement sent out. So far they have been great to work with.!
I would like to sincerely thank the Oneisall team for all the help and support you have given me over the past few days.🥹 You helped me replace my device with a brand-new one. Throughout the whole process, your team was professional, patient, and attentive to every detail. You always put the customer first and carefully considered my situation, which truly touched me. I would especially like to thank Eliza, the official Oneisall representative who worked directly with me. She was very polite, patient, and helpful throughout our communication, and she successfully helped me arrange the replacement of my device. I’m truly grateful for all the effort and assistance she gave me. Thank you again to Eliza and the entire Oneisall team. I wish Oneisall continued success and hope the company keeps growing and getting better. I will definitely continue to support Oneisall products in the future.
I purchased a small dog clipper 3 years ago and it stopped working and wouldn’t charge. I saw that the insert said it had lifetime warranty and so I figured it wouldn’t hurt to reach out to customer service for a replacement. I was assisted by Sue, she was nice and responsive and informed me that their warranty covers 2 years but they will honor the replacement since I provided them a photo as proof. Great customer service and my replacement works like a charm!
Andrea was great. She responded to my inquiry quickly and helped to resolve my issue. I was very pleased with the outcome of our interaction.
customer service is great… Andrea was very quick and responding when I had an issue with the water fountain that my cats did not like she was very helpful and helping me resolve my issue.
共 240 条符合条件的评价
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