Great and fast service
Great games with great prices. Fast and polite. Supportive if there is some kind of problem. It is a joy to buy from them.
关于 OnlineKeyStore
数据更新- 网站
- onlinekeystore.com
- 分类
- 活动与娱乐
- 所在地
- 新加坡
- 状态
- 待认证
- 差评回复率
- 16%（22/135 条）
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商家自述
Established in 2008 we were the 1st key store to have instant delivery and my games based key storage and we have continued to innovate and grow with our large customer base. We have some of the best prices on the internet for all pc titles.
OnlineKeyStore靠谱吗？
OnlineKeyStore（onlinekeystore.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 399 条用户评价，属于活动与娱乐分类，口碑一般。评价两极分化：64% 给出 4 星及以上，同时 30% 打了 1 星；商家回复了 16% 的差评。数据最后更新于 2026-10-24。
用户怎么说
Great Service Low Pricing
Wanting to buy BF4 but for a low price I searched on the internet and founded OnlineKeystore. Had a talk with some friends and all seem to be oke. Made the order and a few hours later i got my key :D Great service, Low Pricing and a quick service desk is all i want and these guys have that. I suggest you buy your game here !
Lost order,lost money,no refund
I paid for PES 2014, i think their api with Skrill payment processor is broken,i paid higher amount than list price and after that my payment was lost and there's no order on order history.They couldn't check my Skrill payment or just ignore to steal some little money.Yes i think they're ignoring refunds and redirecting you to payment processors.Skrill is hard to contact and Skrill's terms has no rule about payment dispute so they can easly ignoring but however Skrill accepted my request. I'm using hundereds of retail key sites for 2-3 years but it was my first scam. Do not buy anything from here when better alternatives still available. No support, no refund, no solve. Edit: They refused to refund HUNDERED TIMES! Start over and over again. After my contact with Skrill , they forced to refund.I got back my money and Skrill reported about this website. My account is banned on their site! It's superb rude scam.
Useless support.
They made the page of Naruto Ultimate Ninja Storm Full Burst so that the languages said: > languages > - English > - French > - Italian > - Spanish After purchase I found out the key was a Russian key so I immediatly made a support ticket and called it Realtime, I thought I would be helped instantly so I put in that I would like the order to be refunded or an English key provided, 15 minutes later no answer but an e-mail with in it the .ZIP for the key. Their support realtime function is a joke and in the 15 minutes that the order was in the Que they could of have checked support ticket with the refferance number of my order and see that they should not send the key, instead they did and now they refuse to refund me or give me an English key. I called them out on Facebook and Twitter and their Community Forum, they answerd on Facebook and Twitter and when I got into a disucssion with them on Facebook they later stopped responding as I was in the right. (Look for a post of Peter Keizer if interested). Now I can't get any response from them and it seems like I got a key (not been used by the way, not even downloaded the .ZIP) which I can't do anything with at all. TL;DR, overall terrible support, useless functions at filling in a support ticket, will ignore you when you call them out.
AVOID - waste of time - not refunding money after it has been requested multiple times, have actually need to report them as a fraudulent transaction.
I ordered diablo 3 - for the xbox. Now with a company name like onlinekeystore, I expected it to be a key redeemable on the xbox live marketplace. Little did I know there is a small section in the website description that indicates this is a physical disc to be shipped out. Not at all obvious. Upon realising this, I immediately requested a refund, and after a particuallary rude reponse in a service ticket, I was told it would be 24-48 hours. 3 days later I chased the refund and was told that was not the case and would be 10 business days. Shocking for the day & age we live in now where bank transfers are instant and there are companies like Skrill and Paypal. So 13-14 days passed and still no refund. I had to chase them again. Was then told there was a "technical error" and it would be another 10 business days. Disgraceful. Sadly, to even get a response from them, I had to take to social media, their facebook page. Not long after I posted a comment after this, on 2 occasions the comments were removed, and now I am unable to make any comments on that page at all. I have now had to collate all the info relating to this, my communications to them and their lacklustre approach to getting this sorted to the relevant parties and report this as a fraudulent transaction. I would, with all seriousness, avoid this company at all costs, because as soon as anything other than a stand normal sale comes about, they are a nightmare to deal with. I would not be surprised at all if this comment/review gets deleted or in no way finds itself being related to them.
Gave me the wrong cd-key
I bought the Civ V Gold Edition and they only sent me the Game of the Year + God and Kings DLC. I'm missing 2 DLCs that they won't give me. I've gave them the last chance to either refund the amount to buy the last 2 DLC myself or give me the keys for the last DLC. Before making a paypal claim. Be careful what you buy on this webpage. What you buy, ain't always what you get. And if you get the wrong key, they won't do anything about it. Update: Paypal favored me in the complaint and have refunded the requested amount, so now I can buy the missing items. Thank you paypal, for protection against hoax sites like these.
Hands down the worst service I've ever encountered, 0 stars.
I ordered a GTA: IV Complete Edition CD Key from them, I paid and all went well. Or so I thought. After 24 hours of no key, I contacted support. They told me that it was out of stock, which they didn't advertise anywhere when I bought it. I thought alright, I can wait. After 48 hours and a battle with support, I finally got my key(s) for Steam. One for GTA: IV and one for GTA: EFLC. The key for EFLC worked fine, thankfully, but the key for GTA: IV was a duplicate and had already been claimed. At this point I'm already angry, so this wasn't exactly helping. I contacted support AGAIN, and as usual you basically have to force them to reply by reminding them every 24 hours. I finally get a reply and the support guy, Khalil, tells me I have to wait until Friday at 4PM to set up a teamviewer session with him (this was Wednesday). No regular person has time to wait three days for them to find "time" at precisely 4PM. This is obviously an attempt at not having to replace the key from their side, because no one is gonna do it. This isn't stated anywhere in their Terms and Conditions, therefore not something I have to do. What is stated in their Terms and Conditions however, is that keys are guaranteed to be delivered after 24 hours. What a joke. It's now Friday. No word from support in over 30 hours and I probably won't get my key. They're a pathetic excuse for a "company", and as with other CD Key re-sellers their professionalism is at a minimum and their English laughable. But don't get me wrong, if everything goes right — no problem you'll get your key. If something goes wrong, you're f**ked. They won't admit they've made an error, more than once, and they will not give you a replacement key unless you follow their EXACT way of handling things (and probably not even if you do so), which is unreasonable and unnecessary. I even recorded a video for them to see which clearly shows what they would see themselves with teamviewer. Excuses upon excuses to save themselves $15 bucks. Yes, I'm mad bro. I beg you, please don't do business with these kids. They're scammers.
Rude behavior//dubios
Overall not really satisfied. There was an missing item in the Mount and Blade collection I bought on this web site. The only answer from support was: 'Don't be so cocky. The product you purchased is already cheap. You have no demand for the missing item. You can get 2,00 euros instead.' In my opinion that isn't the right way to treat customers. No empathy, dashing manner. Really short answers without talking to customer by name. Nonserious.
Good, better, OnlineKeyStore
4 stars for this shop. Why shouldn't I give 5 stars? It's because of the speed of the website. Just having a look at all those cool offers takes more time than it should. But this is the only reason. Everything else, placing the order, choosing the payment-method, getting the key, works perfectly fast and secure. If this shop has been a woman, I would marry her ;)
A mishap
I tried buying a serial key for the bundle version of Europa Universalis IV + Crusader Kings 2 last week and AFTER the money had been deducted from my account I recieved an email telling me that the order had been cancelled due to the product being out of stock. This was a little bit disturbing but I accepted it as a misstake and just bought the game at another reseller. Now, a full week later I recieved another email telling me that the order had been completed and that I had a serial key for Europa Universalis IV (note that it was not the bundle version) waiting for me on the website. There where two problems with this: 1. They told me that the order had been cancelled so I bought the game at another reseller which renders it useless to me. 2. The game was not the one that I had ordered, I registered an order for the bundle version of two games but only recieved a completed order for one of those. So I end up one game short which makes the completed order even more useless to me (if that is even possible). EDIT: After contact with the support they now gave me a 10 euro credit on their website. The whole thing appears to have been a simple mistake but none the less a mistake that should never had occured. The 10 euro credit is enough to account for the 1 missing game, but it still does not account for me having two copies of the same game. The support service via email appears to be quite good and I will probably use this reseller again with the hope that this was just a one time mishap.
Abysmal service
I bought my first key of splinter cell blacklist with no problems. The second key I bought for a friend is already in use by another person, and they are not replying to my support ticket. This is ridiculous, do not use this website. Edit: 1 hour later I received another key. I still don't know which glitch in their system allowed me to get a used one though, and it is a fairly common thing looking through the website reviews.
First and last buy
Onlinekeystore seems to have problems with sending DLCs and their customer support is really one of the worst I ever encoutered. I ordered Rome II together with the DLC "Greek City States". However the code for the DLC never arrived. When I pointed that out to the customer support, they treated me like a complete moron, as if I never had been to the internet. This was their first reply: "Your ordered game key was emailed to you, please check your email or your account to access your product key." -- Uhm... yeah... why is it that I contacted support? Because the key did NOT arrive! When I clarified that it was about the DLC I received this: "We had two version of twr2 pre orders for sale, we never said "FREE DLC" please check, who received DLC simply bought +DLC version. Search for the product on our site and you will fine two different sale pages." First of all, who said I expected the DLC to be free? That's why I ordered it in a package together with the main program. And again they act like it's my fault, implying I might have chosen the wrong product which was definitely not the case as I was very careful about buying the game together with the DLC. When I now returned to their site the package including the DLC is gone. Now I think as long as you do not need to get into contact with their customer support onlinekeystore might be a good choice. But as soon as you have a problem with your order you are in trouble. For my part this was the first and last time ordering there.
Completely unreliable, mean spirited customer service.
There was a clear problem with my order, so I submitted a ticket and got no response for 9 hours. Immediately after they rectified the situation, I finally received an email in response to my ticket that was accusing me of being lazy and not knowing how to navigate the site properly. In reality I had spent a majority of that time clicking around the site trying to get it to work. These people are illiterate and use way too many exclamation marks.
slow and unreliable
buyed a final fantasy xiv cd key on august 27, they instantly charged my credit card and everything was fine except there was no cd key delivered, waited 8 hours put a ticket then had to wait another 5 hours just to be told that my transaction was flagged for anti fraud, then asked me for pics of my id and a bill, ok no prob there, gave them the photos and again had to wait like one full day to get an answer,they told me my cd key would come in the next 24 hrs, and here i am still nothing on my mail 1 1/2 days has passed and still nothing. very dissapointed on them also had to beg for an awnser from support.
Beware this website is nice to some people but can be a nightmare for others.
I purchased "PreOrder Splinter Cell Blacklist with bonus Conviction I got the Blacklist game but not the Conviction I tried to resolve this by going through forum and ticket. In ticket I got a rude awnser from [name] Second time I deal with that support guy and he is your worse nightmare to have to deal with if you are missing a game or something havent been sendt yet. on the forums I got met with an Admin which has now blocked my profile from entering their website. I dont mind that prices change after Preorder is done, but When i dont get the goods i payed for its a whole other situation. Doing claim dispute on Paypal now.
After another failed purchase....
Store has some good prices, but 2 out of 3 purchaces had problems. Support is almoust to none existent. I bought King arthur collection. Which clearly states that it includes the King Arthur 2 game - not the case(an older version of the collection with only the first game). The cd key according to the support guy which answerd after 24 hours is "valid". Please note if you have luck the prices are good. But if you have a problem don't expect it to be resolved quicly / at all...
I had a great experience so far
Hi, I've already bought about 5 games from 'OKS' and I did receive my keys from 'OKS' in a lesser time expected being a 'non-Steam' game reseller. I usually buy my games in Steam but there's a time when I needed a quick discount and 'OKS' did well with that. 'OKS' gave me a great experience. "So far", why/what 'so far'? (Based on the one sentence opinion). Well, my fifth game that I bought from 'OKS' is Rome 2: Total War and I'm still waiting for my pre-order key, and it's Aug. 30, 2013, 7:53 AM (Philippine Standard Time) and also waiting for the mentioned pre-load key (the pre-order key but given before the official release) from OKS Facebook. Also, I had a slight 'not that much of a problem' with their support ticket system because I'm impatient and all, but it took less than 24 hours for them to respond, live support chat works fine and better if always online. To wrap up, I'm giving 'OKS', 4 Stars: Good as their rating. Rome 2: Total War, come to me....
Nice site
I took two copies of the same game. Really low prices and a large number of titles.
Please do not trust this site. You have been warned.
I am a new customer to OKS, only two purchases. Both had problems. First was Far Cry 3: Blood Dragon. Which was locked by region and the only way to fix this was for the "support" team to log into my Uplay account and link it from Singapore, or where ever they are based from. That was fine. I still got the game I paid for and could play it. Fair enough. Last week I purchased Splinter Cell Blacklist as pre-order. It was supposed to come out on the 22nd (20th in U.S.) since they are in Singapore. Again, the couple extra days were not a problem to me. So Friday the 23rd comes around (one day late) and still no key. Late that afternoon I receive an email saying due to Gamescon, the keys would not be available until Monday the 26th. Still I think OK fine, I can wait. So I finally get an email late Monday afternoon with the serial key attached in a rar file. FINALLY I was happy I could play this game!! So I immediately go to Uplay and sign in and enter my newly received key....Only to get the message "this key is already linked to another Uplay account". I was blown away. I quickly entered a ticket to OKS "support" asking if they could help....That was three days ago and have yet to get a reply. I decided to jump on OKS Face Book to see if any other of their customers had this problem. Maybe I was doing something wrong. So I posted a comment stating only that. I asked if anyone else had that message when trying to activate their key. Within a few minutes, I received a FB message from OKS saying "Facebook is not the place to chase down support!!" And moments later my post was deleted. So my only options are to submit a ticket on "support" and continue to have my ticket ignored. No thanks. If this site would spend even HALF the manpower in support and verifying their key sources as they do in trolling the review websites trying to make them look like a creditable key store, they would be fine. I will give them one thing, they are good at covering their tracks when they scam customers out of their money. This will most assuredly be the only money they steal from this man. If you decide to buy from them....Good luck to you!! Again, you have been warned..
This site is a FRAUD !!! BEWARE !!!
I pre-ordered the new Saints Row 4 from 06/08/2013. The game came out 23/08/2013. Naturally I should have the key for the game one minute after midnight after 22/08/2013, if the site had responsibility to the customers. The key never came and after many communications like submitting tickets at their site, making topics and answering to others that had the same issue on their forum, making topics and answering to others that had the same issue on FaceBook there was no answer. At afternoon came out an announcement telling as that they had problems with the order and they have to test each key (!) which unfortunately was locked (!). There were three announcements but they deleted the previous two because they were writing bullshits. They also deleted the topics and comments from their site, from their forum and their page from FaceBook that everyone was cursing and saying that they will never ever shop a single code from this shop !!! I asked for a refund my tickets were deleted and my order has now the status of… FRAUD !!! Yes ! Before that was FAIL now it’s FRAUD !!! The guys are for laughs ! I sent them a final ticket asking a refund by Tuesday. After that I will raise the case to a claim in PayPal ! Please guys stay away of this store. It may deliver a game that is old or is a month old on time but when it comes on hot games that have many orders they screw up ! Up until now they haven’t deliver the keys. They say that they understand if anyone wants to refund but… look at me… they turned my order to FRAUD who knows why ? To deny refund ? Will see… Consider yourself warned !!!
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