Hello Rick!
Thank you so much for your wonderful 5-star review! We're thrilled to hear that ordering and setting up your Skylight was easy. That's exactly the experience we strive to provide for every customer.
We truly appreciate you taking the time to share your experience. Thank you for being a part of the Skylight Family, and please remember that we're always here to help if you ever need anything.
Warm Regards,
Bob
Skylight Calendar Concierge Team
出色的产品和出色的客户服务。我们以全价购买了 Calendar Max,却发现它在第二天的 Prime Day 促销活动中享受了 70 英镑的折扣,我联系了团队,看看他们是否愿意进行价格匹配。他们毫不犹豫地就这么做了,并给了我们 70 英镑的退款。真正展示品牌内涵的行动类型。日历确实改变了我们的日常组织。强烈推荐。
Skylight Frame 回复2026-06-29
Chris,
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. Hearing that you found our customer service "brilliant" and "how it should be" means a great deal to our team.
We strive to provide every member of the Skylight Family with the best support possible, and your kind words are incredibly encouraging. Thank you for being a part of the Skylight Family, and please remember that we are always here to help whenever you need us.
Warm Regards,
Bob
Skylight Calendar Concierge Team
Hello Helen, this is Lydia with the Skylight Concierge team. I'm very sorry to see that you had a disappointing experience with our customer service. I have reviewed your previous messages with us and will be reaching out to you from [email protected] to follow up.
Hello,
My name is Damon, and I am reaching out from the Skylight Concierge Team. I want to thank you so much for your review and the feedback you left. We're always looking to improve, so seeing that you had a good experience lets us know that we're headed in the right direction. We're so glad that we were able to help you and your family make life a bit easier in this rough time. Please feel free to reach out to us if you have any questions or comments in the future. We're always happy to help.
Thank you for sharing this feedback. We’re sorry for the confusion and frustration around the delivery status of your order. That is not the experience we want you to have, and we understand how concerning it is to see a package marked as delivered when it has not arrived. We’re going to look into this on our end and follow up with you directly with more information.
Thank you for sharing this feedback. We’re sorry your Calendar did not arrive in time, especially after paying for expedited shipping. We understand how disappointing that is when an order is time sensitive. We’ll be reaching out directly so we can take a closer look at the order and help with next steps.
Thank you for sharing your feedback! We understand that pricing and photo screensaver access are important parts of the experience. Core Calendar features are available without Calendar Plus, while Calendar Plus unlocks additional features such as Photo Screensaver, Meal Planning, Rewards and Sidekick. We appreciate you taking the time to share this with us!