Skylight Frame

Thank you for sharing this with us! We completely understand the frustration after waiting this long for your order. This is not the experience we want you to have, and we’re going to reach out directly so we can look into the order and help get this resolved.

Thank you for taking the time to share this feedback. We’re sorry to hear about the trouble with the photo display and the difficulty reaching us for help. We weren’t able to locate your order from the review details alone, but we’d really like to take a closer look at what’s happening with your Frame. Please reach out to us directly at [email protected] so we can connect you with our dedicated Concierge team and help review this further.

Hello Anne,  Thank you for taking the time to leave a Skylight Review. My name is Rose from Skylight Calendar Concierge, and I wanted to thank you for sharing your feedback with us. We are really grateful that you shared this and that Skylight has helped you and your family feel more organized. This is exactly the kind of experience we hoped for, where everyday moments feel a little lighter, a little easier, and families feel more connected through it all.  We are grateful that you have saved a space in your home for Skylight so that you and your family can stay organized and connected to save time for what matters most. Thank you for sharing your experience with us! Please do not hesitate to reach out if you have any more feedback or questions. We are always looking for more ways on how we can improve Skylight!

Hello,  Thank you for reaching out, and I’m really sorry for the frustration and concern this has caused. We understand how upsetting it is to receive conflicting tracking updates, especially when you are trying to understand where your order is. After taking a look at your order AU-95574, your order is currently being processed, and once it ships, you will receive a confirmation email with your tracking number and delivery details. While we do not have an exact delivery date just yet, that information will be included in the email as soon as it becomes available. We understand how important it is to have clear and accurate updates, and we truly appreciate your patience while your order moves through the fulfillment process. If you have any additional questions, we are always here to help!

HI there! Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience has felt frustrating, especially around the Plus subscription. We understand how important it is for the product experience to feel straightforward and fair. Hearing that the subscription model felt disappointing is not the experience we want for anyone, and I truly appreciate you being candid about it. Skylight is designed with a set of core features that work without a subscription, while Plus offers additional tools for families who want more customization and flexibility. That said, I understand this balance may not feel right for everyone, and feedback like yours is helpful as we continue to improve. Thank you again for sharing your perspective. If you have any questions or if there is anything we can do to help, please reach out to us directly via email at [email protected] so we can assist you with this and turn this experience around for you.

Hello Angela, Thank you for taking the time to leave a Skylight Review. My name is Rose from Skylight Calendar Concierge, and I wanted to thank you for sharing your feedback with us. We are very sorry to hear about your experience and completely understand how frustrating it must be to have your package still not arrive after two shipment attempts, especially given the investment made in your purchase. This is certainly not the experience we intended for you to have. Your order is currently being processed, and once it ships, you’ll receive a confirmation email with your tracking number and delivery details. While I don’t have an exact delivery date just yet, that information will be included in the email as soon as it’s available. We would really like the opportunity to look into this further and help make things right.  We truly appreciate your patience and feedback, as it helps us continue improving the experience we provide to our customers.

Hi Ian! Thank you so much for taking the time to share your experience and feedback with us. We’re so glad to hear you’ve been enjoying the Frame and found the interface straightforward and easy to use. That said, I’m very sorry the delivery experience did not match the quality of the product itself. I can completely understand how frustrating and concerning it must have been to deal with multiple delivery issues, especially having the package left visible outside your home. We truly appreciate you bringing this to our attention. Thank you again for your patience, understanding, and support of Skylight!

Hi! My name is Callie, and I'm with the Concierge team here at Skylight. I wanted to reach out and thank you for leaving such a kind and thoughtful response. I'm so happy to hear you've been enjoying your Calendar.  As always, please reach out to us if there's anything we can help you with!

Hello Andrew, Thank you for reaching out to us and providing that feedback. We are truly delighted to hear that you are having a great experience with your Skylight device!

Hello Darryl, Thank you so much for reaching out and leaving the feedback that you did. We are truly warmed to hear that your family is loving your Skylight device!