Skylight Frame

We are so sorry to hear you've hit a roadblock with your Calendar, Rioghnach, and we are happy to help.  It looks like we have a few open conversation threads with you from March of this year, but we did not hear back from you with some requested information. Please let us know if or how we can assist further; we are right here for you, and we want to make things right.

Hi Rebecca! Thank you for taking the time to leave us such a kind review! It's awesome to hear that you're already seeing positive changes in your kids' habits and that they're excited to complete their tasks and earn rewards. It's also great to know you're enjoying the online calendar management and meal planning features. We love hearing how Skylight is making everyday life a little easier. Thank you for being a part of the Skylight family, and we truly appreciate your support!

Hey Kym! This is Ashley on the Concierge team just reaching out to say thank you for your review. We are absolutely thrilled that you have enjoyed the Calendar so much. It sounds like it's keeping little ones engaged and helping some fun photos to finally be seen and appreciated.  We are always here for questions and feedback, so please stay in touch anytime!

Thank you so much for your review! We're thrilled to hear you're enjoying your Skylight! We're sorry to hear you've been unable to sync your Yahoo Calendar. At the moment, this is due to an issue with Yahoo Calendar that unfortunately isn't something we're able to resolve from our side. We encourage reaching out to Yahoo for updates, and we'll be ready to support Yahoo Calendar syncing again if and when the issue is resolved. If you're open to using another calendar provider, you can email us at [email protected] and we'll be happy to help!

Hi Claire! Thank you so much for taking the time to leave such a wonderful review! It's great to hear how much you love your Skylight Frame and that it has become such a special way to relive and share memories with your family and friends. Thank you for being a part of the Skylight family and for recommending Skylight to others. We're so glad you've had a great experience with both the product and our team. We truly appreciate your kind words and your support!

Hello! I'm very sorry to hear you have not had a great experience so far. We'd love the opportunity to look into this for you. Could you please reach out to us directly at [email protected] with your order number? Once we have that information, we'll be happy to investigate and work toward a resolution as quickly as possible. We look forward to hearing from you!

We are absolutely thrilled to hear that you're loving your Calendar, Bethany! This feedback about ease of use and overall helpfulness is music to our ears. 🙂

Thank you for taking the time to share your experience. We’re truly sorry for everything you and your family have been through. We completely understand how disappointing it must have been for what was meant to be such a thoughtful gift from your grandfather to turn into such a long and frustrating experience. The delays and lack of communication you described are not the experience we want anyone to have. We are currently working with you through your existing support ticket and remain committed to getting this resolved. We sincerely apologize for everything you've experienced, and we appreciate you continuing to work with us while we see this through.

Thank you so much for taking the time to share your experience! We're thrilled to hear your Calendar arrived so quickly, was easy to set up, and that your kids are already loving it. We really appreciate your kind words and hope your Skylight continues to help keep your family organized for years to come. Thank you again for your support!

Thank you for sharing your feedback! We’re sorry to hear setup has been frustrating and that there’s concern around an unexpected charge. We’ll be reaching out to you directly so we can review both the calendar setup and billing issue in more detail.

Thank you so much for your review! We’re glad to hear the transaction was easy and that you had a great experience with our team. We truly appreciate you sharing this!

Hi Dennis, Thank you so much for the 5-star review. We really appreciate you taking the time to share your positive experience! We’re so glad to hear Skylight has been a really great addition for you and the setup was nice and easy. That’s exactly what we hope for, and it means a lot to know it’s making a positive difference in your home. If there is anything in particular you are hoping to see on your Calendar in the future, we would love to hear it. You can submit all your ideas and requests through our Feature Request page on our Calendar Roadmap: https://roadmap.ourskylight.com/cal?v=be2143f3d37148a7b4e4a41729ed1b68 Thank you again for being part of the Skylight family! Warm regards,

Hi there! Thank you for taking the time to leave a review. We're sorry to hear your Calendar hasn't arrived yet. We'll be reaching out to you by email shortly to review your order and provide an update. We appreciate your patience and look forward to getting this resolved for you as quickly as possible.