I Cancelling my membership and feel a bit scammed. After a month and a half I wanted to quit which I was able to do but had to pay a ton in fees. You pay for an extra month when quitting, you pay a $25 cancellation fee and they charge you this ridiculous $50 fee to “lock in rate for the year”.
The staff at Vasa are amazing. Their 3rd party billing, Paramount Acceptance, is the reason I quit Vasa years ago. Figured I'd give them another try. Same billing issues and when a mistake is made, they deflect any responsibility, because, "It's the 3rd party billing." Never again!
DO NOT sign up for personal training you will WASTE your money. VASA fitness does not have customer service.
I signed up for a 3 months personal training which is fairly pricey to get back in shape after having my little one.
Half way through my personal coach that I had built a relationship and knew my goals left, the new coach was not good, he could not remember what the macro was or just not being a coach more of a spectator of me working out, fast forward and I am almost done with my training cessions and without any communication notice or anything I am going to my scheduled cession only to be told “oh yeah this trainer left two days ago” no email, no call nothing. Well I asked for a credit for this cession (membership, store whatever they could do to make up) as it was our last cession and it was completely purposeless to have a new trainer for one cession. So again waste of money. The gym said well sorry corporate said they won’t do any effort so I guess they made $45 for a service that they did not provide.
Fast forward again weird charges on my account I brought it up to them on the phone and was told “oh yes you are right, we will issue you credit for the wrong charges” a week later nothing and I am told who did you talk to, we need to email corporate and ask for them to approve, like come one !
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