Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...
Most reviewers were unhappy with their experience overall. People frequently mentioned that customer service is completely unhelpful, leaving buyers ignored and facing severe communication delays when trying to resolve product issues. Customers also experienced frustrating hardware faults, such as broken charging ports, cameras failing shortly after purchase, and poor overall device performance.
Though some reviewers were happy with their new devices and praised the reliable battery life, durable build, or helpful support staff, these pleasant moments remain uncommon. Future potential buyers should carefully consider these recurrent quality control and customer support concerns before making a final purchasing decision on the official website.
I bought BV9800 Pro in December 2019. The phone was great for the first 6 months. However, it went down the hill after that. The speaker wasn't functioned properly, then the phone began to charge slowly. From there, the phone was suddenly not charging anymore and completely died. The phone died exactly after the warranty expired. Now, I have $400 useless phone. What an expensive mistake. Based on my personal experiences and comments in this platform, I won't recommend Blackview to anyone.
No phone, no refund, absolute criminals. Avoid avoid avoid.
After receiving my new phone with a broken screen, and refusing to get it repaired in the UK, I sent it back to them at their request. It arrived in 4 days (good work DHL) and 3 weeks later they have not processed a refund. I have had every excuse under the sun. Was a public holiday. They just moved warehouse and it was messy. So now I have no phone, paid £45 in import duty, another £35 to post it back and they aren't refunding me. This company are pure 100% criminals. Do not buy a phone from them.
Two stars is being generous. When I phoned to get help because I'd bought it from an agent in NZ they said no to nay help. This is why Chinese companies get such a bad name. Aside from that the phone address storage system is crap. But they ARE rugged and almost indestructible.
I bought Blackview BV9900 Pro I had it for 9 weeks I got in a swimming pool with my kids. I wasn't to confident on going underwater with my phone but it's supposed to be waterproof, so I finally recorded a couple of videos underwater it seem to worked fine so I put it away with my personal stuff on a dry place by the pool. After we were done a grab my stuff check my phone and I got a black screen the blue charging led was on for a few minutes and that was it. I put the phone in a plastic zip lock bag and fill it up with rice, after three days I try it and nothing. I try the boot mode it does shows on the screen when I select any of the three it just turns off. The boot mode only works when I connect the charging cable but I still can't turn it on. I have T-mobile I was paying for my device insurance so I opened a claim they didn't have the Blackview they said they had to to send a pamplet or something somewhere to get it approved, I'll take a day or two. I paid 250.00 for the deductible four days after I got a phone they send me a Samsung S9 that was my previous phone I called T-mobile they said to call the insurance so I called then they said They don't cover the Blackview and that I agree on the Samsung. I can get a S9 for 100.00 dollars plus I still have my old S9 why would I agree to pay 250.00 for onother. Well all this negative and unpleasant experiences I've read from Blackview I'm not even going to bother to contact them on just going to take it as a loss.
These people turned out to be a total scam. First the phone they shipped was broken, so $125 to ship it back. Then they say the problem is the battery, so they claimed they shipped a new battery back with the phone. Got the battery, no phone.
Multiple requests to customer service, finally the phone shows up.
Still not working, so ship it back again.
Fed ex says they delivered it, Blackview says they haven't received it. So now they're refusing to refund after several hundred for the phone, another $300 in back and forth shipping charges (at my expense).
I'm filing a chargeback with my credit card to at least get the cost of the phone refunded, since they refuse to make good on all the wasted shipping charges.
Don't do business with these guys, they'll string you along beyond your credit card's limit to get your money back, and I suspect they do it deliberately.
New phone arrived with a screen that didn't work properly. Manufacturing defect I suspect, happens sometimes. Contacted customer services for a replacement and was told they could send me a screen and to find someone local to repair it???? Too complicated with customs to send back to China for repair?? I don't want a repair, I want my brand new handset I paid for!!! I am a returning customer and if you can't keep me happy, I suspect your future is short. You have failed blackview.
I would recommend that people only buy Blackview phones if they live in Hong Kong.
I live in the UK and bought a BV6300Pro in October 2020. First impressions of the phone were very good. However, after just 6 months, the screen has started freezing. I have to turn the screen off then on again and then unlock the phone before I can get it to work and then it may only last a few seconds before the screen freezes again. This is even more frustrating when I receive a call but cannot answer it because tha screen has frozen again.
Tried contacting customer support and while they have been quick to reply, their solution is not really practical. They advised me to return it to Hong Kong.
I have now seen many reviews making the same sort of complaint from people who seem to have had the same woeful customer service as I have.
I really wanted to like this phone and indeed the company that produces them but Customer Service and Support is a huge part of making a contract to buy a phone and Blackview do not seem to pay very much attention to this. I get the impression that they know they will not be around long as a company and are therefore happy to sell as many phones as possible, as quickly as possible before their reputation for faulty phones and lack of customer support brings them to a grinding and much deserved halt!
Hands down the absolute worst customer service EVER! I've been trying to ask a simple question about my phone and every response from BV is concern over who/where I bought the phone from.
"Sorry, but you need to find the store you bought and then contact the customer service there.
Any problems,just feel free to contact us."
I didn't buy my phone from a store but this is a lazy, disingenuous response. I literally have a question/problem, contacted BV, and they told me to ask the seller. Imagine apple or Samsung refusing to answer a question and telling you to ask a Walmart employee.
Bought an A60 Pro in April 2020. After doing a wireless update in May 2021 the phone failed to re-boot with the error message dm-verity error, your phone is corrupt, the phone will reboot in 5 seconds. This was a endless loop.
Emailed Blackview who set me links to software which I tried with no luck. The final error was XC003001D with the error message indicating the memory was time expired!
The company just reffered me to a local repairer- absolutely useless
Phone 11 months old on 2 year warranty.I wanted to change SIM & SIM tray was broken.could not remove the SIM tray.They very bluntly told me get it fixed yourself not covered under warranty.Shame as phone great.
I live in Southern California US and have Metro by T-mobile, for service. I bought a BV9800 Pro.
I'll admit, the phone is indestructible. I've thrown it, stepped on it, drove over it with my truck, dropped it off 2nd story balcony and it has yet to get a scratch on it. That is why it gets 2 stars.
As far as it being useful, dependable, or even work as a basic phone, it's useless!!! Since day one, I can't get a GPS signal, when driving, which makes navigational ability useless. Always loses satellite signal, which makes my job next to impossible, since I do service calls. Then, it is a battle to try to keep my media and wifi working. If I have both active and receive a call, as soon as I pick up, it disconnects. If I try to make a call, I get a busy signal. I have to turn wifi off, for calls, but if I do, then I can't go on line, or I can get on home page, but if I try to reroute to another page I get Offline notice. I also can't load any apps that require going online. I have to constantly reset my media and wifi, as well as change my APN, every other day. This phone is an absolutely, useless, pain in the ass, that I can't break,, to justify, spending another $500, that I don"t have, on another phone.
I have a Blackview 9600 Pro. Within a few months of purchasing it the speaker stopped working. I tried to get this resolved through customer service but it is impossible to chat with someone, messages don't get returned then my customer service request was deleted. Will never buy another Blackview phone again.
this is by far the worst customer experience i ever had from purchasing online.
i paid for dhl shipping fee because we trust that dhl will deliver our order on time.
but the seller shipped my order through local post telling me it will arrive 10-12 days from date of shipment. it was shipped 3.15.21 and until now, 5.5.21, i still did not receive my item.
seller is uncooperative to cancel my order.
dont trust this site. you'll only lose your wits speaking to their bogus agents who make false commitments.
it's not a good relation to have. you dont have to think twice if you want to purcahse. just dont.
Bought one of their phones on Amazon; a few months later the battery stopped working properly and I was told to contact Blackview customer support. After exchanging emails, screenshots and detailed reports for 10 days, they came up with "restart the phone"! The next advice was to contact the "seller" (AKA they could not care less). The worst customer service ever
I bought the blackview bv6300 pro.
I had it for 40 days. It fell off my bed and it will not turn on. I bought it from Amazon I called Amazon the only thing they did give me the contact information email form for blackview. This is my business phone. I just read the refund policy return policy you want me to send it back to them so they can assess the situation. I don't think I'm going to send my phone anywhere cuz all my file information on it. Especially Hong Kong my phone is supposed to be completely shockproof dustproof waterproof. I work in construction I'm hard on phones. Do not buy from blackview. It's all a scam
Bought in NZ. But asked for help from Blackview direct. They were not interested. Poor but typical Chinese experience. That's not racist, it's just a fact.
Blackview is scandalous. I tried to cancel a phone I ordered after it didn't show up for 3 months. They said they'd already sent it, even though the shipping label was printed at least a month after I first requested a return. They requested I mail it to an address in Florida, and I required a signature for delivery, which was signed, and they claimed they never got it. Still fighting with them, horrible, horrible customer service, no one gives you a straight answer. Stay way away from Blackview.
Watch out scam company!!! They asked me to send phone back to China even was sent to me from. Spain to made refund. Now i got mail from aliexpress.com that blackview is not required to pay my money back. I lost 1569 DKK in total. Blackview =robbery
I bought a bv9800 pro was very happy with it for a short while despite how long it took for it to be delivered.
The phone one day completely died, customer support is totally unhelpful, they take ages to reply and won't do anything because it's out of warrantee, which they start from the day of purchase not from the day of delivery, I have only been using this phone for around seven months.
I took it to a repair shop and they said the motherboard is fried and there is no display, there is nothing they can do to fix it.
Throw your money in the fire place. You'll get more satisfaction. Worst phone EVER! POS right out of box. Takes all night to charge 40 percent. But a 1999 flip phone instead.
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