Frontpoint

谢谢你，卡洛斯！我们很欣赏这个五星级的推荐，并且很高兴能为您提供帮助。

To Whom It May Concern, Frontpoint takes any customer concerns seriously and is always willing to review any customer's situation. In this case we did find where in December this customer's garage door sensors were determined to be in need of replacement. We offered a callback from one of our account specialists to assist with providing a replacement however the callback was not properly submitted so it did not happen. We did reach out to this customer now and do again apologize for this inconvenience. We worked with them regarding reducing the payments via refund for the remainder of their contract to which they expressed satisfaction to us. They are welcome to reach back out if they have any further concerns. Thanks, Frontpoint Security Voice of the Customer Department

Thank you, Kim! We are so glad that you are happy with your new sensors.

Thank you for this kind review, Tom! We are so glad that after many years we have continued to be able to serve you and give you the peace of mind you deserve.

Matt- We are sorry to hear that you have not had a pleasant experience with Frontpoint. While we are disappointed to hear you would like to cancel your plan with us, we still want to make sure you have an agreeable experience. Please contact as at [email protected] so that we may better assist you.

To Whom It May Concern, Frontpoint takes all customer feedback seriously and is glad to look into any customer situation to make sure we have provided the top quality service we are known for. In this case the customer did call to cancel their account last year. At the time the account was past due and during the online cancellation process the system logged the payment as having failed despite actually going through successfully. This resulted in the automatic system not finalizing the cancellation. Of note the customer did call again two months later but listening to the call recording the customer made no mention of any previous attempt which lead to the representative starting the process from scratch and not catching the previous failed attempt. The online cancellation was not completed by the customer at this point. We had no other contact attempts from the customer after this until receiving this review. Frontpoint has no intention of impeding the cancellation process in any way. Now that the account has been brought to our attention we did catch the original error and immediately cancelled the account with a refund for all the time that has passed. We do apologize for the initial technical error and the inconvenience it caused. We urge any customer who believes they may have experienced a similar error to report it to our support team so that we may look into it or by email at [email protected]. We did attempt to reach out to this individual customer to let them know of our fix for their account but received no response. They were left with direct contact information should they have any further questions or concerns. Thanks, Frontpoint Security Voice of the Customer Department

Thank you for this kind review, Karen! We are so glad that our team has been able to assist you.

Thank you for this kind review, Maureen! We are so glad that our team was able to assist you and give you the peace of mind that you deserve!

Thank you Mark, we're happy to hear you're pleased!

Thank you so much for this great review, Eddy! We appreciate your loyalty to Frontpoint and are so happy we have been able to give you the peace of mind you deserve.

Thank you for this excellent review, Gail! We are so glad that our team was able to assist you.

Thank you for your kind words to our team, Peter. We appreciate your feedback and will work to improve!

Thank you Bill! We are so glad that our team is always able to assist you!

Thank you for this wonderful feedback! We are so glad that you have been enjoying our services.

Thank you so much for your kind words about our team, Clarence! We are so glad that we have been able to assist you with your home's security.

Thank you, Willie! We are so glad that our team was able to assist you.

To Whom It May Concern, We are sorry to hear that this customer was looking to cancel. Our first priority is customer service and our agents have never told a customer to cancel their account. The keypad in question uses AA batteries that can be changed at any time by removing the cover with no replacement of the keypad needed. We do have guides on our website to change the batteries and we do regret the customer never utilized those guides or reached out to support for instructions to change the batteries before they decided to cancel. Thanks, Frontpoint Security Voice of the Customer Department

Thank you for this kind review, Sharon! We are so glad that our team could assist you and solve your issue!

Thank you Kathie! We are so glad that you are enjoying your system and that Frontpoint can give you the peace of mind that you deserve.