Prashant - We are very sorry that you have not had a pleasant experience with Frontpoint Security. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
To Whom It May Concern,
Frontpoint always values the opportunity to review any customer situation that is brought to our attention. Frontpoint is dedicated to the customer experience and while we do strive to keep hold times as low as possible sometimes a line can occur. We do understand the frustration of having technical issue. To clarify the specific issue this customer mentions, a tamper means that a sensor is not registering it's casing as being fully closed. When this alert occurs while the system is unarmed it is not indicative of an active break in. The most common occurrence of this message is when changing batteries in a sensor so as such we do not make a phone call to the customer in this situation. If the alert is happening while the sensor is not being opened we urge customers to call in to troubleshoot and ensure that the sensor is not damaged or broken. Since receiving this review we have reached out to the customer and ensured all their complaints were resolved to their satisfaction. They have been provided direct contact information should they need to reach back out for any reason.
Thanks,
Frontpoint Security
Voice of the Customer Department
We are very sorry that you have not had a pleasant experience with Frontpoint Security. We hope to have the opportunity to speak with you further about this, unfortunately we are unable to locate your contact information. Please contact our team using the link below so they may better assist you and resolve your concerns: https://www.frontpointsecurity.com/contact
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
Thank you for this kind review! We're so happy to hear you're pleased with our services! We would love to speak with you further about this review, please contact our team at [email protected].
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